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2 results for Help Desk Technician Ii in Boston, MA

Help Desk Analyst II - White Glove Support

Danvers, MA
onsite
Temporary / Contract
38 - 40 USD / Hourly
We are looking for an experienced Help Desk Analyst II - White Glove Support to provide high-touch technical assistance for employees in Massachusetts. This long-term contract position is ideal for someone who excels in a fast-moving environment, supports both Windows and Mac systems, and brings a service-focused approach to desktop and end-user support. The role will help maintain a reliable corporate computing environment while contributing to technology improvements, consistent standards, and strong operational support. Responsibilities: • Deliver white-glove desktop support for a global employee population, ensuring issues are addressed promptly and service expectations are consistently met. • Prepare, configure, image, and rebuild Windows and Mac computers for new deployments, replacements, and refresh cycles. • Diagnose and resolve hardware, software, and peripheral problems, including reinstallations, repairs, and system recovery activities. • Manage incoming support requests through the ticketing queue, set priorities effectively, and communicate updates to meet agreed service levels. • Partner with infrastructure and other IT teams to document workflows, maintain support procedures, and improve knowledge sharing. • Evaluate end-user technologies and contribute recommendations for tools, processes, and support practices that enhance productivity and user experience. • Identify opportunities to streamline device deployment, software distribution, and upgrade activities through automation and process improvement. • Provide guidance and mentorship to less experienced support staff, helping raise team effectiveness and consistency. • Support planned after-hours technical work when needed for upgrades, maintenance, or issue resolution.
2026-08-12T00:00:00Z

Help Desk/Desktop Support Analyst

Lexington, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Lexington, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving day-to-day IT issues, supporting end users in person, and building broader exposure across desktop support operations. You will begin by focusing on ticket resolution and onsite assistance, with opportunities to take on additional projects and operational initiatives as you become established in the role. Responsibilities: • Deliver onsite deskside support three days per week, assisting users with hardware, software, and connectivity issues in a timely manner. • Diagnose and resolve desktop, laptop, peripheral, and endpoint problems, escalating more complex issues when needed. • Manage incoming service requests and incidents, ensuring accurate documentation, follow-up, and closure through the ticketing process. • Set up and deploy devices, applications, user accounts, and access permissions to support new hires and ongoing business needs. • Coordinate onboarding and offboarding activities, including equipment preparation, account access updates, and asset collection. • Support core workplace technologies such as Microsoft 365, Active Directory/Entra environments, Zoom, and remote support tools. • Perform break/fix support for end-user systems and maintain the readiness of workstations and related equipment. • Identify recurring technical issues, investigate root causes, and recommend practical improvements to enhance support effectiveness.
2026-08-31T00:00:00Z