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2 results for Client Onboarding Specialist in Boston, MA
- Boston, MA
- onsite
- Permanent
- 70000 - 80000 USD / Yearly
- <p>We are looking for an experienced IT Client Account Coordinator to join our team in Boston, Massachusetts. In this role, you will play a crucial part in managing schedules, coordinating projects, and ensuring seamless communication between clients and internal teams. The ideal candidate will bring strong organizational skills and a deep understanding of IT systems and tools. Previous MSP experience is highly preferred. This role is hybrid, onsite in Boston 3-4 days a week.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage calendars for Client Leads, Consultants, and Technical Account Managers to ensure efficient scheduling and resource allocation.</p><p>• Utilize Microsoft 365 tools and platforms such as ConnectWise or Autotask to track and maintain project workflows.</p><p>• Prepare and deliver detailed reports using standardized templates while ensuring accuracy and clarity.</p><p>• Foster strong communication with clients to address inquiries, resolve issues, and maintain positive relationships.</p><p>• Oversee project timelines and ensure all deliverables are met within agreed-upon deadlines.</p><p>• Collaborate with internal teams to facilitate seamless project execution and client satisfaction.</p><p>• Monitor and analyze project performance metrics to identify opportunities for improvement.</p><p>• Support document coding and ensure proper handling of client-related documentation.</p><p>• Maintain and update relevant systems to ensure all client information is accurate and up-to-date.</p>
- 2026-03-30T00:00:00Z
- Worcester, MA
- onsite
- Permanent
- 52000 - 56000 USD / Yearly
- <p>We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately through data entry and maintain order records.</p><p>• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.</p><p>• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.</p><p>• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.</p><p>• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.</p><p>• Interact with external carriers to confirm load availability and coordinate customer pickups.</p><p>• Maintain and update customer databases to manage advanced shipping notices and routing requests.</p><p>• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.</p><p>• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes.</p><p><br></p><p><br></p><p><strong><em><u>**For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **</u></em></strong></p>
- 2026-04-13T00:00:00Z