We are looking for a Data Specialist & Technical Support team member to join a service-focused team in Minnesota. This position combines hands-on technical troubleshooting with data analysis, reporting, and client system support to help keep daily operations accurate and efficient. The ideal candidate brings strong analytical ability, advanced Excel expertise, and practical experience working with databases and system-generated data. Success in this role requires clear communication, careful attention to detail, and the ability to manage multiple priorities in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee data uploads and related processing tasks, ensuring information is entered, validated, and completed with a high level of precision.<br>• Configure and onboard new clients within internal platforms, confirming setup details are accurate and aligned with operational needs.<br>• Develop and run database queries to extract, review, and verify information stored in Microsoft SQL Server environments.<br>• Examine technical and data-related issues to identify inconsistencies, determine root causes, and support timely resolution.<br>• Prepare recurring and one-time reports that provide clear, reliable information for business and operational use.<br>• Review large data sets to detect errors, irregularities, and performance concerns affecting system accuracy.<br>• Compare data across interfaces, uploads, reports, and database records to confirm consistency and completeness.<br>• Document troubleshooting steps, query logic, findings, and recommended solutions to support knowledge sharing and process consistency.<br>• Partner with internal teams to gather requirements, communicate issue status, and recommend improvements to reporting, data quality, and operational workflows.
<p>We are looking for a Systems Engineer Specialist to support and strengthen a complex technology environment. This role focuses on infrastructure reliability, network security, Microsoft 365 administration, and cloud-connected systems while helping ensure strong operational performance across the organization. The ideal candidate brings hands-on systems administration experience, sound troubleshooting ability, and a proactive approach to improving resilience, security, and documentation.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the day-to-day health of core infrastructure, including Windows servers, network hardware, firewall platforms, and related system components, while applying updates and configuration changes as needed.</p><p>• Safeguard the environment by administering security controls, reviewing firewall activity, and maintaining protections such as antivirus, malware defense, intrusion prevention, and wireless security measures.</p><p>• Perform Hyper-V administration and continuity validation activities, including failover exercises and readiness checks that support disaster recovery objectives.</p><p>• Track performance across systems, applications, cloud services, and network resources, and build meaningful alerts, dashboards, and reports to improve visibility and response times.</p><p>• Manage Microsoft 365 technologies such as Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, and Entra ID with an emphasis on security, usability, and service reliability.</p><p>• Support Azure-based and hybrid infrastructure by assisting with cloud workloads, identity synchronization, and connected services that enable secure operations across on-premises and cloud environments.</p><p>• Administer identity and access processes, including account lifecycle controls, device enrollment, conditional access policies, access reviews, and role-based permissions.</p><p>• Maintain backup and recovery operations through routine validation, restoration testing, retention oversight, and participation in disaster recovery and business continuity planning.</p><p>• Create and update technical standards, system documentation, architecture records, and operational procedures while contributing to assigned technology initiatives and broader IT support needs.</p>
We are looking for a Licensing Specialist to support agent onboarding and contracting activities while delivering a high level of service throughout the process. This contract opportunity with potential for a permanent role is based in Minnesota and is ideal for someone who enjoys administrative coordination, problem-solving, and improving day-to-day workflows. The person in this role will help maintain accurate contracting records, respond to agent needs, and contribute to a collaborative team focused on timely, efficient execution.<br><br>Responsibilities:<br>• Prepare and submit contracting packets, licensing documents, and related forms for new and existing agents and agencies with a strong focus on accuracy and completeness.<br>• Track pending submissions and conduct regular follow-up to help move paperwork through approval stages without unnecessary delays.<br>• Manage agent profile updates and contract revisions while identifying practical ways to simplify and improve the overall process.<br>• Use working knowledge of insurance-related products, services, and procedures to investigate issues and support timely resolution for agents.<br>• Meet established service expectations by handling tasks efficiently, maintaining organized records, and prioritizing deadlines effectively.<br>• Navigate carrier portals and follow carrier-specific procedures to complete submissions, verify status updates, and address processing issues.<br>• Partner closely with colleagues to support shared objectives, provide backup when needed, and contribute to a positive team environment.<br>• Communicate professionally through email and other channels to answer questions, provide status updates, and ensure a smooth experience for agents.
<p>We are looking for a Technical Representative to support day-to-day technology needs in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys resolving hardware and software issues, coordinating service activities, and delivering dependable technical assistance in a fast-paced environment. The role focuses on hands-on desktop support, issue triage, and clear communication with users and internal partners to keep equipment and systems operating smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for desktop hardware, software, and peripheral issues, ensuring timely resolution of user incidents and service requests.</p><p>• Diagnose and triage reported problems, determine next steps, and coordinate scheduling for repairs, installations, or follow-up support as needed.</p><p>• Handle inbound and outbound communications with users and internal teams to gather issue details, share updates, and confirm service completion.</p><p>• Install, configure, and maintain workstation equipment and related devices while verifying that systems meet operational specifications.</p><p>• Support equipment setup, calibration, and basic testing to confirm reliable performance and readiness for use.</p><p>• Track service activity, document troubleshooting steps, and maintain accurate records of schedule adjustments, asset status, and completed work.</p><p>• Partner with cross-functional teams to address technical needs involving desktop environments, software systems, and connected equipment.</p><p>• Follow workplace safety, cleanliness, and sanitation standards when handling devices, work areas, and technical tools.</p><p>• Assist with routine troubleshooting that may involve electrical or mechanical components, escalating more complex issues when appropriate</p>
We are looking for a detail-oriented HIM Specialist I to support the secure handling and organization of protected health information in St. Paul, Minnesota. This Long-term Contract position is ideal for someone who can balance accuracy, confidentiality, and responsive service while working with medical records in both paper and electronic formats. The role plays an important part in maintaining record integrity, supporting information requests, and contributing to coordinated patient-centered operations.<br><br>Responsibilities:<br>• Manage the intake, organization, storage, and retrieval of protected health information across multiple record formats.<br>• Review medical documentation for completeness and accuracy, and identify missing items that require follow-up or deficiency tracking.<br>• Scan, index, and maintain patient records to ensure information is easy to locate and aligned with documentation standards.<br>• Process requests for medical records from internal teams and external partners while safeguarding privacy and release protocols.<br>• Support record maintenance activities by applying quality checks and correcting filing or indexing issues when needed.<br>• Communicate effectively with staff, patients, and outside requestors to provide timely updates and resolve record-related questions.<br>• Contribute to reporting activities by documenting workflow outcomes, tracking deficiencies, and escalating issues that affect service quality.<br>• Work collaboratively with cross-functional teams serving complex patient populations, maintaining professionalism in a highly coordinated care environment.