<p>As a front-line IT Support Analyst, you’ll handle a steady flow of inbound support requests and help users get back to work quickly. You’ll support mostly Windows-based environments with a small number of Apple devices and gain exposure to a variety of client setups.</p><p>Typical technical issues you’ll handle:</p><p>• Active Directory password resets and account unlocks</p><p>• Office 365 and email account support</p><p>• Troubleshooting custom business applications</p><p>• Windows 10 and 11 workstation support</p><p>• Peripheral troubleshooting including docking stations, monitors, keyboards, and printers</p><p>• Diagnosing slow PC performance</p><p>• Wireless and VPN connectivity troubleshooting</p><p>• Clear, friendly customer support on every interaction</p><p>• Documenting and tracking issues </p><p>What You’ll Do Day to Day</p><p>You’ll be the first point of contact for IT issues. Strong communication and attention to detail are key.</p><p>Responsibilities include:</p><p>• Answer inbound support calls and troubleshoot basic hardware, software, and network issues</p><p>• Monitor incoming tickets and system alerts and respond appropriately</p><p>• Accurately document customer interactions, impact, and resolution steps</p><p>• Update and manage tickets to meet Service Level Agreements (SLAs)</p><p>• Follow established incident, problem, and change management processes</p><p>• Identify when issues need to be escalated and route them correctly</p><p>• Support incident recovery, performance monitoring, and reporting</p><p><br></p><p>Interested candidates should reach out to sally.lander@roberthalf(.com) or 612.249.0254.</p>
<p>We are looking for an experienced Information Security Analyst to join our team. In this contract position, you will play a pivotal role in ensuring the organization's security policies and controls align with industry regulations and best practices. This role is ideal for someone who thrives in a financial services environment and has a solid background in information security governance, risk management, and regulatory compliance.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement security policies and controls to protect organizational data and assets.</p><p>• Ensure compliance with financial regulations and industry standards by leveraging the ServiceNow Integrated Risk Management platform.</p><p>• Conduct regular audits to assess and strengthen the organization's security posture.</p><p>• Support internal security awareness initiatives and training programs to enhance employee understanding of security protocols.</p><p>• Collaborate with cross-functional teams to align security measures with business objectives.</p><p>• Respond to audit requests and provide detailed documentation for regulatory reviews.</p><p>• Monitor and evaluate risk management practices to address vulnerabilities proactively.</p><p>• Maintain governance frameworks to ensure consistent application of security standards.</p><p>• Analyze security metrics and reports to identify potential areas for improvement.</p><p>• Provide hands-on expertise in the ServiceNow platform to optimize risk management processes.</p>
<p>We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. </p><p><br></p><p>Responsibilities:</p><p>Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAs</p><p>Troubleshoot hardware, software, OS, and network-related issues across user environments</p><p>Provide remote support for systems and applications using standard tools</p><p>Escalate complex issues and collaborate with senior team members when needed</p><p>Partner with IT leadership to understand user needs, processes, and support strategies</p><p>Coordinate with team members to expedite issue resolution</p><p>Document incidents, troubleshooting steps, and resolutions accurately</p><p>Contribute to and maintain knowledge base articles</p><p>Support IT projects and infrastructure-related initiatives as assigned</p><p>Participate in on-call support rotation as needed</p>
<p>The IT Support team serves as the first point of contact for internal users who need technical assistance. Support is provided through a mix of in-person interaction, phone, chat, email, user portals, and remote screen-sharing tools.</p><p>This role focuses on supporting and improving the end-user hardware and software environment. The team partners with multiple business functions to maintain and enhance the technology systems that enable day-to-day operations across office and operational settings. Responsibilities include supporting Microsoft 365, operating systems, and standard software tools, as well as managing the full lifecycle of end-user IT assets such as laptops, desktops, and peripherals.</p><p>Day-to-Day Responsibilities</p><p>• Serve as a primary support resource for hardware, application, and data-related issues across multiple locations </p><p>• Respond to incoming requests via phone, chat, email, alerts, or in person, and accurately triage, diagnose, resolve, or escalate issues within defined SLA guidelines</p><p>• Log and update tickets with detailed notes on issues, root causes, status, and resolution using an ITSM platform</p><p>• Coordinate with vendors or internal teams to resolve escalated issues and ensure a positive end-user experience</p><p>• Assist senior team members with minor system configurations or enhancements requested by the business</p><p>• Support IT projects including software upgrades, hardware refreshes, new deployments, and audio/visual support</p><p>• Create and maintain technical documentation such as procedures, how-to guides, training materials, and FAQs for end users</p><p>• Collaborate effectively within a team environment while maintaining a strong customer service mindset</p>
<p>We are looking for an experienced Business Analyst. This role offers the opportunity to work with a global team and contribute to impactful projects.</p><p><br></p><p>Responsibilities:</p><p>• Analyze user requirements, workflows, and procedures to identify opportunities for automation or system improvement.</p><p>• Collaborate with stakeholders to assess system capabilities and recommend updates or enhancements.</p><p>• Oversee the testing, maintenance, and implementation of computer programs and systems.</p><p>• Provide training and guidance to staff and users to ensure effective utilization of systems and tools.</p><p>• Conduct interviews, surveys, or job observations to understand how data is processed and identify areas for optimization.</p><p>• Lead efforts to expand or modify systems to meet evolving business needs and improve workflows.</p><p>• Offer expert advice to clients on information processing and computation requirements.</p><p>• Deliver constructive feedback and mentorship to team members to support their growth and development.</p><p>• Facilitate communication within teams, ensuring alignment on project goals and deliverables.</p><p>• Ensure adherence to Agile Scrum methodologies in project execution.</p>
We are looking for a dedicated Business Analyst to join our team in Bayport, Minnesota. This contract position with potential for permanent employment offers an excellent opportunity to work within the manufacturing industry, leveraging your expertise to drive impactful business solutions. The ideal candidate will thrive in an Agile environment and bring a strong understanding of Salesforce to the role.<br><br>Responsibilities:<br>• Collaborate with business partners to understand their needs and translate them into actionable solutions.<br>• Gather, analyze, and document business requirements, ensuring clarity for the development team.<br>• Work closely with cross-functional teams to identify opportunities for improvement and implement innovative solutions.<br>• Facilitate Agile processes, including sprint planning and backlog refinement, to support efficient project execution.<br>• Utilize Salesforce expertise to optimize workflows and enhance system functionality.<br>• Communicate effectively with stakeholders at all levels to ensure alignment and transparency.<br>• Solve complex problems creatively, delivering solutions that meet both business and technical requirements.<br>• Adapt to changing priorities and iterate on features to meet evolving business needs.<br>• Provide detailed analysis and recommendations to support decision-making processes.<br>• Ensure deliverables meet quality standards and align with organizational objectives.
<p>We are looking for a skilled Mainframe Systems Programmer to join our team. This role involves designing, developing, and maintaining both purchased and custom application solutions utilizing advanced iSeries technologies, including DB2/400 and RPG/400. As part of this long-term contract position, you will collaborate with IT developers, contract programmers, and customers to deliver innovative solutions that meet business needs.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and implement application solutions using iSeries technologies such as DB2/400, CL/400, and RPG/400.</p><p>• Apply business knowledge to develop and support individual software components, ensuring they align with functional requirements.</p><p>• Collaborate with internal and external stakeholders to plan, analyze, and execute detailed designs for applications.</p><p>• Conduct testing, review, and implementation of computer and business applications to ensure functionality and reliability.</p><p>• Create and maintain technical documentation for application components following established lifecycle methodologies.</p><p>• Manage and coordinate physical changes to databases, leveraging expertise in database management systems.</p><p>• Independently handle development tasks while providing support and enhancements to deployed applications.</p><p>• Offer training and guidance to other IT developers on newly developed systems.</p><p>• Lead projects that interface with vendors and customers, ensuring effective communication and delivery of solutions.</p>
We are looking for an Accounting Analyst to join our team on a contract basis in Minneapolis, Minnesota. In this role, you will play a vital part in ensuring the accurate calculation, processing, and reporting of commission payments while supporting various teams including sales, finance, and HR. This position requires a detail-oriented individual with strong analytical skills and a solid understanding of compensation plans.<br><br>Responsibilities:<br>• Accurately calculate, audit, and process commission payments in alignment with company policies and sales compensation structures.<br>• Interpret and implement diverse commission plans, including bonuses, incentives, and special performance incentive funds (SPIFs).<br>• Collaborate with sales, finance, and HR teams to clarify commission policies and resolve any discrepancies.<br>• Generate detailed reports analyzing commission data for management review.<br>• Support month-end and quarter-end financial close activities related to commission payouts.<br>• Maintain organized and precise records of commission plans, payments, and adjustments.<br>• Assist with testing and implementing commission systems or process enhancements.<br>• Address internal inquiries regarding commission calculations, statements, and policies with professionalism.<br>• Ensure compliance with regulatory and audit standards pertaining to commission structures.
<p>We are seeking a detail-oriented Loan Operations Specialist to support the payoff processing function within our loan operations team. This role is responsible for ensuring accurate and timely processing of loan payoffs, delivering exceptional service to internal partners and customers, and maintaining compliance with all regulatory and bank requirements.</p><p><br></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process loan payoff requests, including calculating accurate payoff amounts (principal, interest, fees, and per diem)</li><li>Review and validate payoff statements to ensure accuracy and compliance with applicable regulations and bank policies</li><li>Coordinate and process loan payoffs, including posting final payments and closing out accounts</li><li>Prepare and release collateral documents (e.g., lien releases, paid-in-full letters) in a timely manner</li><li>Research and resolve payoff discrepancies, unapplied funds, and account variances</li><li>Communicate with internal teams, customers, and third parties (e.g., title companies, attorneys) regarding payoff requests and statuses</li><li>Ensure proper system updates and documentation retention following payoff completion</li><li>Support audits and quality control reviews related to payoff transactions</li><li>Identify and recommend process improvements to enhance efficiency and accuracy</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated Salesforce Technical Analyst to join our team. In this position, you will play a pivotal role in supporting a growing retail network by leveraging your technical expertise and problem-solving skills. Your contributions will enhance the interaction between retail teams and homeowners, ensuring seamless operations and continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements.</p><p>• Utilize ServiceNow and other tools to manage support requests efficiently and accurately.</p><p>• Collaborate with team members to share knowledge, foster learning, and achieve collective goals.</p><p>• Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance.</p><p>• Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges.</p><p>• Maintain and improve Salesforce Service Cloud functionalities to meet business needs.</p><p>• Conduct regular system audits and provide recommendations for optimization.</p><p>• Support the onboarding and training of team members to ensure consistent application usage.</p><p>• Manage time effectively to prioritize tasks and deliver results in a fast-paced environment.</p><p>• Assist in the implementation of best practices to enhance the user experience and operational efficiency.</p>
We are looking for an experienced Data Analyst to join our team on a long-term contract basis. This role is essential in ensuring the accuracy and integrity of client specialist data while maintaining high service standards. Based in Minneapolis, Minnesota, the position offers the opportunity to work remotely, collaborating across teams to deliver meaningful insights and solutions.<br><br>Responsibilities:<br>• Resolve data-related incidents by updating records and querying various data sources.<br>• Apply specialist quality standards to maintain data integrity.<br>• Validate data accuracy across multiple systems to ensure consistency.<br>• Update client data based on specific requirements while adhering to service level agreements.<br>• Configure software applications both before and after system go-live.<br>• Collaborate with care organizations to gather and update data in alignment with requirements.<br>• Provide support in managing data updates and ensuring the availability of accurate information.<br>• Utilize advanced Excel formulas to standardize and compare data efficiently.<br>• Foster effective communication with clients and stakeholders to address data needs and changes.
<p>We are looking for an experienced Senior Business Analyst to join our team. The ideal candidate will have a strong background in IT business analysis, a proactive approach to problem-solving, and the ability to effectively collaborate with cross-functional teams. This role requires expertise in transportation modules, integration testing, and user training while ensuring alignment with global business templates.</p><p><br></p><p>Responsibilities:</p><p>• Analyze business requirements and translate them into effective process or technology solutions within the transportation module.</p><p>• Collaborate with stakeholders to develop business cases for new functionalities, including comprehensive cost-benefit and risk-impact analyses.</p><p>• Manage and prioritize ticket backlogs, working towards resolving issues promptly within the transportation module.</p><p>• Gather requirements and perform integration analysis for modules such as PP and SD.</p><p>• Create and execute test plans, develop test cases, and conduct functional and user acceptance testing.</p><p>• Assist in enhancing moderately complex information systems and ensure appropriate error management functionality.</p><p>• Provide training to new users on supported applications as needed.</p><p>• Promote and enforce workplace safety standards by identifying and addressing hazards.</p><p>• Participate in Scrum activities, including backlog grooming and supporting unit and integration testing.</p><p>• Take ownership of testing phases for projects, ensuring accuracy and completeness.</p>