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2 results for It Support Technician in Minneapolis, MN
- Plymouth, MN
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.</p><p>• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.</p><p>• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.</p><p>• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.</p><p>• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.</p><p>• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.</p><p>• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.</p><p>• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.</p>
- 2026-07-29T00:00:00Z
- Saint Paul, MN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to provide responsive technical assistance for end users in Saint Paul, Minnesota. The role is focused on resolving common workstation and access issues while delivering dependable service across a Windows-based environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day support for employees experiencing login difficulties, password problems, hardware malfunctions, and general desktop issues.</p><p>• Troubleshoot Microsoft 365 applications, Windows 10 and Windows 11 systems, and related end-user technology to restore productivity quickly.</p><p>• Diagnose and resolve connectivity and power-related concerns at the desktop level, escalating broader infrastructure incidents to the appropriate organizational support teams.</p><p>• Assist users in managing account access and permissions within Active Directory in accordance with established procedures.</p><p>• Deliver technical support through a combination of onsite and remote assistance while maintaining clear communication with end users throughout the resolution process.</p><p>• Document reported issues, actions taken, and outcomes to ensure accurate tracking and continuity of support during the assignment.</p>
- 2026-08-04T00:00:00Z