<p>We are looking for an Operations Specialist to support learners and program users by delivering responsive assistance across technical, administrative, and service-related needs. This is ideal for someone who enjoys helping people, managing details, and working in a fast-paced support environment. In this role, you will serve as an early point of contact for inquiries, help resolve platform-related concerns, and ensure requests are handled accurately and effectively.</p><p><br></p><p>Responsibilities:</p><p>• Assist students and platform users by troubleshooting access issues, answering service questions, and guiding them toward appropriate resources.</p><p>• Manage incoming requests through phone, email, and case management systems while ensuring timely follow-up and clear documentation.</p><p>• Review and complete administrative tasks tied to platform operations, including exception handling and support-related processing.</p><p>• Evaluate inquiries to determine next steps, escalating more complex benefit, education, or technical matters to the appropriate teams when needed.</p><p>• Maintain accurate records of interactions, updates, and resolutions within CRM and support tools such as Salesforce.</p><p>• Deliver attentive customer service in high-volume situations while balancing multiple priorities and maintaining attention to detail.</p><p>• Support operational consistency by following established procedures, meeting compliance expectations, and adapting to updated workflows as business needs change.</p>
<p>Our client is seeking a highly organized and proactive Office Manager to oversee day-to-day office operations in the Twin Cities. This fully on-site role is ideal for a detail-oriented professional who can keep the office running efficiently, support employees and leadership, and help create a productive, professional workplace environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage daily office operations and ensure the workplace is organized, efficient, and welcoming</li><li>Serve as the primary point of contact for office-related needs, vendors, and building management</li><li>Coordinate office supplies, equipment, maintenance, and facilities-related requests</li><li>Support scheduling, meeting coordination, and general administrative needs for leadership and staff</li><li>Assist with onboarding new employees, including workspace setup and orientation logistics</li><li>Maintain office policies, procedures, and records to support smooth business operations</li><li>Help organize company events, team meetings, and employee engagement activities</li><li>Process mail, shipments, invoices, and other operational documentation</li><li>Partner with internal teams to support projects, communications, and workflow improvements</li><li>Handle confidential information with professionalism and discretion</li></ul><p><br></p>
<p>We are looking for an organized Office Manager to support daily administrative operations. This contract position requires someone who can keep the office running efficiently, provide front-desk support, and coordinate essential supplies and financial paperwork. The ideal candidate is dependable and comfortable balancing administrative responsibilities with a high level of service to internal teams and visitors.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day office activities to maintain an efficient, well-organized administrative environment.</p><p>• Coordinate the purchasing of office materials and ensure essential items are consistently available for staff use.</p><p>• Monitor inventory levels, track supply usage, and restock resources to prevent operational disruptions.</p><p>• Support accounts payable tasks by preparing, reviewing, and processing routine invoices and related documentation.</p><p>• Serve as the first point of contact for visitors and incoming communications, delivering attentive front-desk assistance.</p><p>• Maintain office records, files, and administrative documents with accuracy and confidentiality.</p><p>• Assist with scheduling, correspondence, and general clerical support to help teams stay organized and productive.</p>