<p>We are seeking a dedicated Call Center Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p><strong>Responsibilities:</strong></p><ul><li>Answer inbound calls and respond to customer inquiries in a friendly, professional manner</li><li>Provide accurate information regarding products, services, policies, and account details</li><li>Resolve customer issues by clarifying concerns, researching answers, and guiding callers through solutions</li><li>Document all customer interactions in the system with clear and thorough notes</li><li>Follow call scripts, compliance regulations, and internal quality standards</li><li>Escalate complex issues to supervisors or specialized teams when necessary</li><li>Process transactions such as account updates, payments, or order entry</li><li>Meet or exceed metrics including call volume, handle time, quality scores, and customer satisfaction</li><li>Multi‑task across multiple systems and applications while maintaining accuracy</li><li>Participate in team meetings, coaching sessions, and ongoing training</li><li>Maintain a positive, empathetic, and professional attitude toward customers and coworkers</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Saint Paul, Minnesota. This contract position is ideal for someone with strong communication skills and a passion for helping customers. In this role, you will be responsible for assisting customers with various inquiries while utilizing your expertise to deliver exceptional support.<br><br>Responsibilities:<br>• Handle customer inquiries through a Salesforce-based case management system, ensuring timely and accurate resolutions.<br>• Collaborate with internal teams to research and address member and audience concerns effectively.<br>• Provide assistance to users navigating media content on smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa.<br>• Maintain a comprehensive understanding of company policies, procedures, and relevant regulations.<br>• Uphold high standards of customer service, adhering to ethical practices and professionalism.<br>• Manage inbound and outbound calls to address customer needs and resolve issues.<br>• Perform order entry tasks with attention to detail and accuracy.<br>• Deliver clear and effective communication to ensure customer satisfaction.
<p>We are looking for a<strong> Sr. Customer Service Representative</strong> to join our team in Minneapolis, MN. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle escalated customer issues requiring higher-level problem solving and judgment.</li><li>Provide guidance and mentorship to customer service representatives.</li><li>Respond to inquiries via phone, email, chat, or in person with professionalism and accuracy.</li><li>Research and resolve account, billing, product, or service‑related questions.</li><li>Document interactions and updates in the CRM or internal systems.</li><li>Identify process inefficiencies and recommend improvements.</li><li>Assist with training new hires or cross‑training existing staff.</li><li>Monitor service metrics and ensure adherence to quality standards.</li><li>Collaborate with internal teams (operations, sales, technical support) to resolve customer needs.</li><li>Handle high‑priority or time‑sensitive cases with urgency.</li><li>Maintain strong knowledge of company products, services, and policies.</li><li>Support team leads and supervisors with special projects as needed</li></ul><p><br></p>
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide outstanding support to residents, businesses, and visitors by delivering accurate information and handling service requests efficiently. You will act as a crucial resource for both our clients and our team. In this higher-level role, you’ll handle an advanced and diverse set of customer inquiries on products, services, and processes—serving as an escalation point and a subject-matter expert for colleagues. Your strong communication, problem-solving skills, and technical flexibility will ensure a seamless service experience for a wide range of demographics.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to escalated or complex customer inquiries via phone, email, chat, and in-person channels.</li><li>Provide expert advice and tailored solutions for a broad range of issues, demonstrating thorough knowledge of our products, services, policies, and the specific needs of the Minneapolis community.</li><li>Utilize CRM systems, online resources, and emerging technology (including AI tools) to efficiently resolve customer issues.</li><li>Handle difficult situations and resolve complaints, aiming to deliver a positive customer outcome.</li><li>Collaborate with internal teams to improve customer experience, identify process improvement opportunities, and ensure the highest quality of service.</li><li>Maintain accurate and detailed records of customer interactions in accordance with regulatory and privacy guidelines.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a key part in supporting prospective students and applicants within the higher education industry. This is a long-term contract position that requires excellent communication skills and a commitment to providing outstanding service.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to engage prospective students and applicants, including making 100+ calls per day.<br>• Reach out to individuals who have expressed interest and provide them with requested information.<br>• Serve as the first point of contact for inbound calls and online chats, creating a positive and welcoming experience.<br>• Assess caller needs and efficiently direct them to the appropriate team or individual for further assistance.<br>• Support various call campaign initiatives based on organizational priorities.<br>• Address inquiries and provide assistance to prospects, applicants, and current learners.<br>• Share best practices within the team to enhance service quality and efficiency.<br>• Handle administrative tasks as needed to support daily operations.
<p>Are you a results-driven professional with a passion for building relationships and delivering outstanding customer service? Our team is searching for an energetic Inside Sales Representative to join our growing Minneapolis office. This is an exciting opportunity to drive sales, connect with clients, and be part of a supportive, collaborative team!</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Proactively engage with prospective and existing clients via phone, email, and online tools</li><li>Develop a strong understanding of our products/services to identify customer needs and provide tailored solutions</li><li>Manage the full sales cycle from lead generation to closing, maintaining accurate records in our CRM</li><li>Meet and exceed individual and team sales targets in a fast-paced environment</li><li>Collaborate with marketing and field sales teams to execute effective sales strategies</li><li>Deliver exceptional customer service and act as a brand ambassador</li></ul>
<p>Are you ready to be the first point of contact for a dynamic office in Minneapolis? Our team is seeking a professional and personable Receptionist to join our organization. This is an excellent opportunity to leverage your organizational strengths, communication skills, and customer service mindset in a progressive environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Greet and welcome visitors, ensuring a friendly and professional reception area</li><li>Answer, screen, and route incoming phone calls with a helpful attitude</li><li>Manage incoming and outgoing mail, deliveries, and courier services</li><li>Maintain office supplies and equipment, placing orders as needed</li><li>Schedule meetings and manage conference room calendars</li><li>Support administrative projects and provide general team assistance</li></ul>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
<p>B2B Collections Specialist</p><p>Robert Half is looking for an experienced B2B collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance professional as a part of a growing team, contact us today. This contract position is estimated to be a 8-12 month opportunity located in St. Paul, Minnesota.</p><p> </p><p>Our B2B Collections Specialist would have the following responsibilities:</p><p>- Handle inbound and outbound collections calls</p><p>- Lead all billing and reporting activities according to deadlines</p><p>- Handle all vendor inquiries</p><p>- Maintain and update customer files to ensure data integrity</p><p>- Call on all past due amounts and record all results in the system</p><p>- Record all customer payments to the correct reports</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>Are you passionate about empowering students to reach their full potential? We are seeking a dedicated and resourceful Customer Achievement Specialist to join our team! In this role, you will work remotely and exclusively support clients and customers located in Mountain or Pacific time zones.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide consistent, one-on-one coaching and support to help individuals set and achieve professional and personal goals</li><li>Monitor progress and proactively identify ways to encourage engagement and success</li><li>Serve as a trusted liaison between clients, customers, and administrative staff to resolve challenges and celebrate achievements</li><li>Facilitate small virtual workshops on study strategies, time management, and academic resilience</li><li>Maintain and track accurate records of communications, progress, and outcomes</li><li>Support onboarding and orientation for incoming clients/customers, helping them acclimate to expectations and resources</li></ul><p><br></p>
<p>Our client needs the support of a Case Clerk on a contract basis for the next two months. In this role, you will play a vital part in handling client cases and ensuring accurate data entry to support case management efforts. This position requires strong organizational skills and attention to detail as you will be assisting with intake processes and client communications.</p><p><br></p><p>Responsibilities:</p><p>• Conduct initial client outreach calls to gather critical information and ensure all details are captured accurately.</p><p>• Follow provided scripts during calls to maintain consistency and professionalism.</p><p>• Distribute necessary resources and links to clients promptly after calls.</p><p>• Collaborate with senior intake specialists for guidance and support when needed.</p><p>• Record and maintain comprehensive data on financial losses and medical challenges encountered by clients.</p><p>• Handle sensitive client information with confidentiality and professionalism.</p>
We are looking for a personable and organized Receptionist to join our team in Fridley, Minnesota. In this role, you will be the first point of contact, providing exceptional customer service and handling a variety of administrative tasks. This is a long-term contract position offering the opportunity to work in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage a multi-line phone system, routing calls efficiently and accurately.<br>• Respond to inbound calls and address inquiries with a high level of attention to detail.<br>• Maintain a clean and organized reception area.<br>• Provide administrative support, including document handling and communication management.<br>• Coordinate schedules and appointments as needed.<br>• Assist with basic office tasks to ensure smooth daily operations.<br>• Ensure messages are recorded and delivered promptly.<br>• Uphold confidentiality and demonstrate attention to detail in all interactions.
<p>We are looking for a dedicated Customer Success Specialist to join our team remotely. This role focuses on guiding and supporting employees as they transition into and progress through their academic programs. As a contract position, it offers a unique opportunity for long-term growth while making a meaningful impact on individuals' educational journeys.</p><p><br></p><p>**MUST BE LOCATED IN THE UNITED STATES WITHIN PST OR MST TIME ZONES**</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with program advisors to ensure employees have a smooth onboarding experience into their chosen education paths.</p><p>• Maintain consistent communication with employees, primarily through outbound methods, to provide ongoing academic support.</p><p>• Assist employees in setting achievable academic goals and developing effective strategies for time management and study habits.</p><p>• Address academic challenges by connecting employees with appropriate resources such as tutoring services or additional support programs.</p><p>• Monitor student performance, providing constructive feedback and identifying areas where improvement is needed.</p><p>• Track deadlines and milestones within education plans, proactively reminding employees to stay on course.</p><p>• Conduct regular check-ins to celebrate progress and identify any obstacles in their academic journey.</p><p>• Organize and facilitate workshops focused on academic success, including study skills and time management.</p><p>• Build and nurture positive relationships with employees, employers, and educational institutions to ensure successful outcomes.</p>
<p>We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain effective relationships with clients to facilitate smooth account management.</p><p>• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.</p><p>• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.</p><p>• Stay updated on custodial operations, procedures, and industry standards.</p><p>• Coordinate onboarding activities for new clients to ensure a seamless transition.</p><p>• Schedule and prepare advisors for meetings with clients and prospects.</p><p>• Address client inquiries, resolve service issues, and escalate concerns when needed.</p><p>• Prepare and distribute performance reports to clients in a timely manner.</p><p>• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.</p><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Burnsville, Minnesota. In this long-term contract position, you will play a crucial role in managing outstanding accounts and ensuring timely payment resolutions. This is an excellent opportunity for someone with strong attention to detail to contribute to efficient credit and collections processes.<br><br>Responsibilities:<br>• Contact customers to resolve overdue accounts and negotiate payment arrangements.<br>• Monitor and maintain accurate records of accounts receivable and payment histories.<br>• Investigate discrepancies in billing and payments to ensure accurate account resolution.<br>• Collaborate with internal teams to streamline collection processes and improve efficiency.<br>• Review credit information to assess account risks and recommend appropriate actions.<br>• Generate regular reports on collections activity and account statuses to management.<br>• Maintain compliance with company policies and relevant regulations during collection activities.<br>• Assist clients with understanding payment terms and resolving disputes.<br>• Identify and escalate complex cases for further review or legal action.<br>• Develop strategies to reduce outstanding balances and improve overall collection rates.
