<p><strong>Receptionist and Customer Service Representative</strong></p><p><strong>Responsibilities:</strong></p><ul><li>Accurately enter customer orders into ERP and maintain order entry records.</li><li>Answer incoming phone calls, direct inquiries to the appropriate parties, and provide information as needed.</li><li>Greet guests and visitors in a courteous and professional manner, ensuring a positive first impression.</li><li>Handle customer complaints by identifying issues, providing timely solutions and alternatives, and following up to ensure complete resolution.</li><li>Keep records of customer interactions, process customer accounts, and update customer information as necessary.</li><li>Manage and track sample requests from customers and internal teams.</li><li>File tickets, estimates, and other documentation promptly and accurately.</li><li>Follow established communication procedures, guidelines, and company policies to ensure consistent and high-quality service.</li><li>Assist with miscellaneous office duties, such as data entry, filing, document preparation, and maintaining office supply inventory.</li></ul><p><strong>Skills & Qualifications:</strong></p><ul><li>Strong communication and interpersonal skills.</li><li>Attention to detail and ability to manage multiple priorities.</li><li>Proficient in order entry systems (Fishbowl experience preferred).</li><li>Customer-focused mindset with a commitment to resolving issues effectively.</li><li>Organization skills and the ability to maintain accurate records.</li></ul><p>Ready to make a meaningful impact as the face and voice of our organization? Apply today to join our team.</p>
<p><strong>Human Resources Manager</strong></p><p>Hybrid | Minnesota (Multi‑Site Support)</p><p><br></p><p>A growing, non*profit is seeking an experienced Human Resources Manager to support multiple programs across Minnesota. This role is ideal for a hands‑on HR leader who thrives in complex, people‑centered environments and enjoys developing both leaders and HR team members.</p><p><br></p><p><strong>Why This Role</strong></p><p>This position supports a diverse employee population of approximately 250 employees within a larger, multi‑agency organization. The HR Manager will partner closely with executive and operational leadership to strengthen culture, mitigate risk, and ensure HR practices are compliant, consistent, and effective.</p><p><br></p><p>The environment is fast‑paced and highly relational — best suited for someone who brings sound judgment, strong employment law knowledge, and the ability to coach leaders through challenging situations.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>HR Leadership & Business Partnership</p><ul><li>Act as the primary HR partner for agency leadership, including regular engagement with executive leadership</li><li>Align site‑level HR practices with broader organizational policies and objectives</li><li>Use data, trends, and workforce insights to proactively address challenges and opportunities</li></ul><p>Employee Relations & Compliance</p><ul><li>Serve as a trusted advisor to leaders on performance management, corrective action, investigations, leave management, and accommodations</li><li>Navigate complex employee relations matters with professionalism, documentation rigor, and consistency</li><li>Ensure compliance with federal, state, and regulatory requirements in a highly regulated environment</li></ul><p>People Leadership</p><ul><li>Lead, mentor, and develop a small HR team (HR Generalists and Assistants)</li><li>Delegate effectively while coaching and upskilling team members</li><li>Support supervisor development and strengthen leadership capability across the organization</li></ul><p>Operational HR</p><ul><li>Partner with centralized teams on compensation actions, benefits administration, and recruiting processes</li><li>Support talent planning, hiring initiatives, onboarding, and internal development</li><li>Contribute to change management, training initiatives, and HR process improvements</li></ul><p><br></p>