<p>We are looking for an experienced Information Security Analyst to join our team. In this contract position, you will play a pivotal role in ensuring the organization's security policies and controls align with industry regulations and best practices. This role is ideal for someone who thrives in a financial services environment and has a solid background in information security governance, risk management, and regulatory compliance.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement security policies and controls to protect organizational data and assets.</p><p>• Ensure compliance with financial regulations and industry standards by leveraging the ServiceNow Integrated Risk Management platform.</p><p>• Conduct regular audits to assess and strengthen the organization's security posture.</p><p>• Support internal security awareness initiatives and training programs to enhance employee understanding of security protocols.</p><p>• Collaborate with cross-functional teams to align security measures with business objectives.</p><p>• Respond to audit requests and provide detailed documentation for regulatory reviews.</p><p>• Monitor and evaluate risk management practices to address vulnerabilities proactively.</p><p>• Maintain governance frameworks to ensure consistent application of security standards.</p><p>• Analyze security metrics and reports to identify potential areas for improvement.</p><p>• Provide hands-on expertise in the ServiceNow platform to optimize risk management processes.</p>
<p>We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. </p><p><br></p><p>Responsibilities:</p><p>Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAs</p><p>Troubleshoot hardware, software, OS, and network-related issues across user environments</p><p>Provide remote support for systems and applications using standard tools</p><p>Escalate complex issues and collaborate with senior team members when needed</p><p>Partner with IT leadership to understand user needs, processes, and support strategies</p><p>Coordinate with team members to expedite issue resolution</p><p>Document incidents, troubleshooting steps, and resolutions accurately</p><p>Contribute to and maintain knowledge base articles</p><p>Support IT projects and infrastructure-related initiatives as assigned</p><p>Participate in on-call support rotation as needed</p>
We are looking for a dedicated Help Desk Analyst I to join our team in Minnetonka, Minnesota. In this long-term contract position, you will be responsible for providing exceptional technical support and customer service, ensuring issues are resolved efficiently and accurately. This role offers an opportunity to work in a collaborative environment while developing your expertise in various technologies.<br><br>Responsibilities:<br>• Monitor incoming tickets and system alerts in ServiceNow, responding promptly and appropriately.<br>• Document customer interactions with precision and maintain detailed records in line with organizational standards.<br>• Update and manage tickets in accordance with established Service Level Agreements.<br>• Follow organizational guidelines for delivery processes, including incident, problem, change, and knowledge management.<br>• Escalate complex issues when necessary to ensure timely resolution.<br>• Accurately record customer impact, resolution steps, and prioritize tasks based on policy and client needs.<br>• Manage incident recovery, performance monitoring, and reporting with a focus on data accuracy.<br>• Provide after-hours support, including nights and weekends, and participate in structured on-call rotations.<br>• Foster attentive and quality interactions with customers while delivering excellent service.<br>• Collaborate effectively with team members, partners, and internal staff to achieve shared goals.
<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.</p><p>• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.</p><p>• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.</p><p>• Address and resolve hardware and software issues through effective troubleshooting strategies.</p><p>• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.</p><p>• Administer Active Directory accounts and permissions, supporting user access control.</p><p>• Assist in managing PC hardware and peripherals, ensuring optimal performance.</p><p>• Deliver exceptional customer service while effectively communicating solutions to users.</p><p>• Document technical procedures and solutions to maintain a knowledge base for the team.</p>
<p>We are looking for an experienced Business Analyst. This role offers the opportunity to work with a global team and contribute to impactful projects.</p><p><br></p><p>Responsibilities:</p><p>• Analyze user requirements, workflows, and procedures to identify opportunities for automation or system improvement.</p><p>• Collaborate with stakeholders to assess system capabilities and recommend updates or enhancements.</p><p>• Oversee the testing, maintenance, and implementation of computer programs and systems.</p><p>• Provide training and guidance to staff and users to ensure effective utilization of systems and tools.</p><p>• Conduct interviews, surveys, or job observations to understand how data is processed and identify areas for optimization.</p><p>• Lead efforts to expand or modify systems to meet evolving business needs and improve workflows.</p><p>• Offer expert advice to clients on information processing and computation requirements.</p><p>• Deliver constructive feedback and mentorship to team members to support their growth and development.</p><p>• Facilitate communication within teams, ensuring alignment on project goals and deliverables.</p><p>• Ensure adherence to Agile Scrum methodologies in project execution.</p>
<p>We are looking for a skilled Mainframe Systems Programmer to join our team. This role involves designing, developing, and maintaining both purchased and custom application solutions utilizing advanced iSeries technologies, including DB2/400 and RPG/400. As part of this long-term contract position, you will collaborate with IT developers, contract programmers, and customers to deliver innovative solutions that meet business needs.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and implement application solutions using iSeries technologies such as DB2/400, CL/400, and RPG/400.</p><p>• Apply business knowledge to develop and support individual software components, ensuring they align with functional requirements.</p><p>• Collaborate with internal and external stakeholders to plan, analyze, and execute detailed designs for applications.</p><p>• Conduct testing, review, and implementation of computer and business applications to ensure functionality and reliability.</p><p>• Create and maintain technical documentation for application components following established lifecycle methodologies.</p><p>• Manage and coordinate physical changes to databases, leveraging expertise in database management systems.</p><p>• Independently handle development tasks while providing support and enhancements to deployed applications.</p><p>• Offer training and guidance to other IT developers on newly developed systems.</p><p>• Lead projects that interface with vendors and customers, ensuring effective communication and delivery of solutions.</p>
<p>We’re looking for a Desktop Support Analyst who enjoys solving problems, supporting people, and improving how technology is delivered across the organization. This role supports employees globally by ensuring their tools, devices, and systems work reliably so they can stay productive. You’ll be hands-on with end-user support while also contributing to process improvements and small projects.</p><p><strong>What you’ll do</strong></p><p>• Provide day-to-day support for laptops, desktops, peripherals, and end-user software</p><p>• Respond to and manage help desk tickets, keeping users informed through resolution</p><p>• Help administer the ticketing system, including ticket routing and prioritization</p><p>• Support employee onboarding and offboarding, including device setup and workstation readiness</p><p>• Assist with mobile devices, printers, and corporate print services</p><p>• Maintain accurate inventory of IT equipment and supplies</p><p>• Document procedures and help improve support processes and services</p><p>• Partner with vendors, consultants, or contractors on assigned initiatives</p><p>• Support junior team members with technical guidance and best practices</p><p>• Participate in upgrades, changes, or maintenance that may occur outside standard hours</p><p>• Contribute to small projects and support larger, cross-functional initiatives</p><p>• Recommend tools or technologies that improve user experience and efficiency</p><p><strong>What success looks like</strong></p><p>• Users feel supported, informed, and confident in their technology</p><p>• Issues are resolved efficiently with clear communication</p><p>• Processes are documented and continuously improved</p><p>• The IT team is seen as responsive, collaborative, and service-oriented</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are looking for an Accounting Analyst to join our team on a contract basis in Minneapolis, Minnesota. In this role, you will play a vital part in ensuring the accurate calculation, processing, and reporting of commission payments while supporting various teams including sales, finance, and HR. This position requires a detail-oriented individual with strong analytical skills and a solid understanding of compensation plans.<br><br>Responsibilities:<br>• Accurately calculate, audit, and process commission payments in alignment with company policies and sales compensation structures.<br>• Interpret and implement diverse commission plans, including bonuses, incentives, and special performance incentive funds (SPIFs).<br>• Collaborate with sales, finance, and HR teams to clarify commission policies and resolve any discrepancies.<br>• Generate detailed reports analyzing commission data for management review.<br>• Support month-end and quarter-end financial close activities related to commission payouts.<br>• Maintain organized and precise records of commission plans, payments, and adjustments.<br>• Assist with testing and implementing commission systems or process enhancements.<br>• Address internal inquiries regarding commission calculations, statements, and policies with professionalism.<br>• Ensure compliance with regulatory and audit standards pertaining to commission structures.
<p>We are looking for a dedicated Salesforce Technical Analyst to join our team. In this position, you will play a pivotal role in supporting a growing retail network by leveraging your technical expertise and problem-solving skills. Your contributions will enhance the interaction between retail teams and homeowners, ensuring seamless operations and continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements.</p><p>• Utilize ServiceNow and other tools to manage support requests efficiently and accurately.</p><p>• Collaborate with team members to share knowledge, foster learning, and achieve collective goals.</p><p>• Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance.</p><p>• Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges.</p><p>• Maintain and improve Salesforce Service Cloud functionalities to meet business needs.</p><p>• Conduct regular system audits and provide recommendations for optimization.</p><p>• Support the onboarding and training of team members to ensure consistent application usage.</p><p>• Manage time effectively to prioritize tasks and deliver results in a fast-paced environment.</p><p>• Assist in the implementation of best practices to enhance the user experience and operational efficiency.</p>
We are looking for an experienced Data Analyst to join our team on a long-term contract basis. This role is essential in ensuring the accuracy and integrity of client specialist data while maintaining high service standards. Based in Minneapolis, Minnesota, the position offers the opportunity to work remotely, collaborating across teams to deliver meaningful insights and solutions.<br><br>Responsibilities:<br>• Resolve data-related incidents by updating records and querying various data sources.<br>• Apply specialist quality standards to maintain data integrity.<br>• Validate data accuracy across multiple systems to ensure consistency.<br>• Update client data based on specific requirements while adhering to service level agreements.<br>• Configure software applications both before and after system go-live.<br>• Collaborate with care organizations to gather and update data in alignment with requirements.<br>• Provide support in managing data updates and ensuring the availability of accurate information.<br>• Utilize advanced Excel formulas to standardize and compare data efficiently.<br>• Foster effective communication with clients and stakeholders to address data needs and changes.
<p>We are looking for an experienced Senior Business Analyst to join our team. The ideal candidate will have a strong background in IT business analysis, a proactive approach to problem-solving, and the ability to effectively collaborate with cross-functional teams. This role requires expertise in transportation modules, integration testing, and user training while ensuring alignment with global business templates.</p><p><br></p><p>Responsibilities:</p><p>• Analyze business requirements and translate them into effective process or technology solutions within the transportation module.</p><p>• Collaborate with stakeholders to develop business cases for new functionalities, including comprehensive cost-benefit and risk-impact analyses.</p><p>• Manage and prioritize ticket backlogs, working towards resolving issues promptly within the transportation module.</p><p>• Gather requirements and perform integration analysis for modules such as PP and SD.</p><p>• Create and execute test plans, develop test cases, and conduct functional and user acceptance testing.</p><p>• Assist in enhancing moderately complex information systems and ensure appropriate error management functionality.</p><p>• Provide training to new users on supported applications as needed.</p><p>• Promote and enforce workplace safety standards by identifying and addressing hazards.</p><p>• Participate in Scrum activities, including backlog grooming and supporting unit and integration testing.</p><p>• Take ownership of testing phases for projects, ensuring accuracy and completeness.</p>
<p>We are looking for an experienced analyst to join our team. This role is responsible for shaping, enhancing, and advocating for the end-to-end consumer experience across digital and telephonic channels within pharmacy benefit and healthcare services. Leverage Voice-of-the-Customer insights, operational data, and market research to identify experience gaps and define strategic improvements aligned to business priorities.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead experience analytics and research by analyzing Voice of Customer data, surveys, market research, and operational insights to identify consumer pain points and improvement opportunities.</li><li>Define measurable success metrics to evaluate outcomes and effectiveness of experience initiatives, supporting retention, satisfaction, and growth.</li><li>Partner cross-functionally with senior leaders across Operations and Capability teams to align experience strategies with annual and long-term business objectives.</li><li>Translate consumer needs into clear business and system requirements, developing data-driven business cases aligned to P&L priorities.</li><li>Design and optimize end-to-end consumer experiences across channels to ensure seamless, consistent interactions.</li><li>Visualize and communicate complex journeys, insights, and recommendations through presentations, journey maps, and process documentation tailored to diverse stakeholder audiences.</li></ul>
We are looking for a detail-oriented Logistics Analyst to join our team in Arden Hills, Minnesota. In this long-term contract position, you will play a vital role in managing and optimizing logistics processes to ensure efficient operations across global supply chains. This opportunity is ideal for candidates who excel in coordination and analysis within the logistics and distribution field.<br><br>Responsibilities:<br>• Analyze logistics data to identify areas for operational improvement and cost reduction.<br>• Collaborate with global teams to streamline supply chain processes and enhance distribution efficiency.<br>• Coordinate logistics activities, including transportation and warehousing, to meet organizational goals.<br>• Develop and maintain metrics to monitor the performance of logistics operations.<br>• Ensure compliance with regulatory requirements and industry standards in all logistics activities.<br>• Provide recommendations for process improvements to optimize global logistics performance.<br>• Monitor inventory levels and coordinate replenishment strategies.<br>• Work closely with internal and external stakeholders to resolve logistics challenges and improve service delivery.<br>• Prepare detailed reports on logistics performance and present findings to management.<br>• Utilize data-driven insights to support decision-making and strategic planning.