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2 results for Help Desk Technician Ii in Blaine, MN
- Plymouth, MN
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>We are looking for a Desktop Support Analyst to. In this role, you will support end users in a hybrid work environment and focus on delivering responsive technical assistance with a strong customer service mindset. The role will play a key part in device setup, desktop support, and Windows 11 rollout activities while helping users remain productive during day-to-day operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support by phone, remote channels, and in person, ensuring issues are assessed, prioritized, resolved, or escalated in a timely manner.</p><p>• Support the rollout of Windows 11 on newly issued devices and assist with upgrading existing computers from Windows 10.</p><p>• Deliver post-deployment assistance to employees by addressing technical problems, answering usage questions, and minimizing disruption to daily work.</p><p>• Investigate desktop, software, and account-related incidents, document findings, and keep ticket records updated with status, root cause, and resolution details.</p><p>• Partner with the broader support team to coordinate migration activities and maintain a smooth user experience throughout deployment efforts.</p><p>• Prepare and maintain support documentation, including procedures, user guidance, training references, and frequently asked questions.</p><p>• Configure and support endpoint devices using enterprise management tools such as Autopilot, Intune, SCCM, or similar platforms.</p><p>• Assist with user and device administration tasks involving Active Directory, Microsoft 365 environments, and related admin portals.</p>
- 2026-07-29T00:00:00Z
- Saint Paul, MN
- onsite
- Temporary / Contract
- 20 - 24 USD / Hourly
- <p>We are looking for a PC Technician to support desktop hardware, peripheral devices, and end-user equipment. This contract position is ideal for someone with hands-on experience troubleshooting computer systems, setting up workstations, and delivering dependable technical support in a fast-paced environment. The role focuses on maintaining device performance, resolving hardware issues, and ensuring users have properly configured equipment to support daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and maintain desktop computers, laptops, monitors, and related hardware for end users.</p><p>• Diagnose and resolve hardware and device issues involving workstations, peripherals, and connected equipment.</p><p>• Set up and organize cabling for computer equipment and workstation deployments while maintaining clean and functional installations.</p><p>• Provide technical support for Dell and Apple devices, including device imaging, replacement, and general troubleshooting.</p><p>• Use Intune to assist with device configuration, management, and deployment activities.</p><p>• Track service requests, document resolutions, and update ticket status accurately in Atlassian Jira.</p><p>• Support hardware refreshes, workstation moves, and equipment replacements as needed across the site.</p>
- 2026-08-13T00:00:00Z