<p>We are seeking a dedicated Call Center Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p><strong>Responsibilities:</strong></p><ul><li>Answer inbound calls and respond to customer inquiries in a friendly, professional manner</li><li>Provide accurate information regarding products, services, policies, and account details</li><li>Resolve customer issues by clarifying concerns, researching answers, and guiding callers through solutions</li><li>Document all customer interactions in the system with clear and thorough notes</li><li>Follow call scripts, compliance regulations, and internal quality standards</li><li>Escalate complex issues to supervisors or specialized teams when necessary</li><li>Process transactions such as account updates, payments, or order entry</li><li>Meet or exceed metrics including call volume, handle time, quality scores, and customer satisfaction</li><li>Multi‑task across multiple systems and applications while maintaining accuracy</li><li>Participate in team meetings, coaching sessions, and ongoing training</li><li>Maintain a positive, empathetic, and professional attitude toward customers and coworkers</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Saint Paul, Minnesota. This contract position is ideal for someone with strong communication skills and a passion for helping customers. In this role, you will be responsible for assisting customers with various inquiries while utilizing your expertise to deliver exceptional support.<br><br>Responsibilities:<br>• Handle customer inquiries through a Salesforce-based case management system, ensuring timely and accurate resolutions.<br>• Collaborate with internal teams to research and address member and audience concerns effectively.<br>• Provide assistance to users navigating media content on smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa.<br>• Maintain a comprehensive understanding of company policies, procedures, and relevant regulations.<br>• Uphold high standards of customer service, adhering to ethical practices and professionalism.<br>• Manage inbound and outbound calls to address customer needs and resolve issues.<br>• Perform order entry tasks with attention to detail and accuracy.<br>• Deliver clear and effective communication to ensure customer satisfaction.
<p>Are you passionate about helping others and looking to launch your professional career? Our team is seeking an enthusiastic Entry-Level Customer Service Representative in Minneapolis, MN. This is an excellent opportunity to gain valuable skills, work with a supportive team, and make a direct impact on client satisfaction.</p><p>Key Responsibilities:</p><ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Provide accurate information and resolve customer concerns efficiently</li><li>Document all interactions and follow up to ensure issue resolution</li><li>Collaborate with teammates and other departments as needed</li><li>Uphold company values and deliver an outstanding client experience</li></ul><p><br></p>
We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a vital part in ensuring patients receive essential medical equipment by providing exceptional support to clients and partners. This is a Contract to permanent position within the healthcare industry, offering a meaningful opportunity to contribute to patients' health and quality of life.<br><br>Responsibilities:<br>• Accurately process up to 15 medical equipment orders daily using our software system.<br>• Handle approximately 40 inbound calls per day, addressing inquiries and resolving issues efficiently.<br>• Provide detailed information about the product catalog to assist clients and partners effectively.<br>• Ensure timely entry of orders to guarantee patients receive necessary medical equipment promptly.<br>• Offer exceptional customer service to clients, addressing concerns related to billing, insurance, and product availability.<br>• Collaborate with team members to maintain high standards of accuracy and timeliness.<br>• Stay informed about durable medical equipment (DME) to offer knowledgeable assistance.<br>• Troubleshoot and resolve order-related issues to ensure seamless operations.<br>• Maintain compliance with healthcare regulations and company policies during all interactions.
<p>We are looking for a<strong> Sr. Customer Service Representative</strong> to join our team in Minneapolis, MN. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle escalated customer issues requiring higher-level problem solving and judgment.</li><li>Provide guidance and mentorship to customer service representatives.</li><li>Respond to inquiries via phone, email, chat, or in person with professionalism and accuracy.</li><li>Research and resolve account, billing, product, or service‑related questions.</li><li>Document interactions and updates in the CRM or internal systems.</li><li>Identify process inefficiencies and recommend improvements.</li><li>Assist with training new hires or cross‑training existing staff.</li><li>Monitor service metrics and ensure adherence to quality standards.</li><li>Collaborate with internal teams (operations, sales, technical support) to resolve customer needs.</li><li>Handle high‑priority or time‑sensitive cases with urgency.</li><li>Maintain strong knowledge of company products, services, and policies.</li><li>Support team leads and supervisors with special projects as needed</li></ul><p><br></p>
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide outstanding support to residents, businesses, and visitors by delivering accurate information and handling service requests efficiently. You will act as a crucial resource for both our clients and our team. In this higher-level role, you’ll handle an advanced and diverse set of customer inquiries on products, services, and processes—serving as an escalation point and a subject-matter expert for colleagues. Your strong communication, problem-solving skills, and technical flexibility will ensure a seamless service experience for a wide range of demographics.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to escalated or complex customer inquiries via phone, email, chat, and in-person channels.</li><li>Provide expert advice and tailored solutions for a broad range of issues, demonstrating thorough knowledge of our products, services, policies, and the specific needs of the Minneapolis community.</li><li>Utilize CRM systems, online resources, and emerging technology (including AI tools) to efficiently resolve customer issues.</li><li>Handle difficult situations and resolve complaints, aiming to deliver a positive customer outcome.</li><li>Collaborate with internal teams to improve customer experience, identify process improvement opportunities, and ensure the highest quality of service.</li><li>Maintain accurate and detailed records of customer interactions in accordance with regulatory and privacy guidelines.</li></ul>
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
We are looking for a highly motivated and independent Customer Support Specialist to join our team in Blaine, Minnesota. This long-term contract position requires a proactive and detail-oriented individual capable of managing high volumes of customer inquiries, scheduling installations efficiently, and maintaining organized workflows. The ideal candidate will possess strong administrative skills and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Schedule installation appointments to ensure timely and efficient project completion.<br>• Monitor and manage pending installations, verifying product delivery and labor readiness.<br>• Oversee the installation pipeline, updating and closing jobs daily to maintain accuracy.<br>• Prepare installation crews by organizing all necessary paperwork and ensuring readiness for scheduled tasks.<br>• Assign installation crews to projects based on their relevant experience and expertise.<br>• Maintain inventory records and provide timely updates on product arrivals to stakeholders.<br>• Address and resolve customer concerns to uphold high satisfaction levels.<br>• Process payments and manage funding for completed jobs in compliance with company standards.<br>• Utilize industry-specific software, including Microsoft Dynamics CRM, to manage operations and data effectively.<br>• Perform additional administrative duties as required to support team goals.
<p>We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Eagan, Minnesota. In this role, you will play a key part in ensuring customer satisfaction by addressing inquiries, managing logistics, and providing efficient support. Your attention to detail and ability to multitask will support the smooth flow of operations, from coordinating shipments and receiving deliveries to maintaining accurate records and facilitating essential communications. This is an excellent opportunity to contribute to a fun and dynamic industry. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.</p><p>• Coordinate and manage logistics to ensure timely service delivery, including accurately tracking and documenting the weight of all inbound and outbound trucks.</p><p>• Perform general office tasks, including data entry and document management.</p><p>• Maintain accurate records of customer interactions and follow-ups.</p><p>• Communicate effectively with internal teams to resolve customer issues.</p><p>• Provide clear and concise information about services to customers.</p><p>• Monitor service requests and escalate issues when necessary.</p><p>• Support team members with administrative tasks to enhance overall efficiency.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p>
<p>Robert Half is partnering with a large organization to look for a Payroll Specialist to join their team in St. Paul. Under the general direction of the Payroll Processing Manager, performs payroll administration for all monthly, semimonthly, hourly, and supplemental payrolls. The position will be responsible for maintaining employee pay records, preparation for payroll runs, and creates payroll reports; analyzes complex payroll and benefits issues/errors, proposes solutions to address customer needs; acts as a functional expert. Responsibilities will include:</p><p> </p><p>- Processes monthly, semi-monthly, hourly, and supplemental payroll in Workday </p><p>- Maintains employee pay data, records pay data changes from source documents and interprets University policies and procedures, and State and Federal regulations affecting payroll procedures</p><p>- Reports data; reviews and ensures accurate computation of pay, conducts appropriate audits to ensure data integrity and compliance, and coordinates with internal departments as appropriate to resolve discrepancies</p><p>- Responsible for auditing monthly and supplemental payroll reports, and resolutions of complex payroll issues to ensure that accurate data is reflected in the employee database and payments of salary and wages are made in an accurate and timely manner</p><p>- Provides customer service across the four institutions; analyzes and recommends solutions to address customer issues related to payroll</p><p>- Represents the organization by utilizing effective communication and customer service skills to serve customers and provide information and updates on changes and processes; provides helpful information and anticipates needs of organization to keep customers up to date and help them utilize the system</p><p>- Analyze error reports for payroll calculation (monthly, semi-monthly, hourly, and supplemental)</p><p>- Conduct retroactive adjustments for salary/wages, deductions (general and or benefits) or overpayments</p><p>- Process vacation lump sum payments</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>Our client is seeking a contract Accounts Payable Specialist to become an integral part of its rapidly growing team. As the Accounts Payable Specialist, you will match and batch code, resolve A/P issues, process expense reports, update and reconcile sub-ledger to G/L, and process checks. You will report to the Accounting Manager and have opportunity for career growth and quick advancement within this dynamic department.</p><p> </p><p>Responsibilities</p><p>- Primary responsibility is to handle the administrative and clerical needs of the AP/Finance Department</p><p>- Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies</p><p>- Providing customer service to internal business partners</p><p>- Providing internal and external audit assistance as required</p><p>- Open, sort and distribute daily department mail</p><p>- Sort, log, photocopy, and file invoices, checks, and other documents</p><p>- Verify, log and mail checks, including expediting special handling</p><p>- Perform special projects as assigned</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>B2B Collections Specialist</p><p>Robert Half is looking for an experienced B2B collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance professional as a part of a growing team, contact us today. This contract position is estimated to be a 8-12 month opportunity located in St. Paul, Minnesota.</p><p> </p><p>Our B2B Collections Specialist would have the following responsibilities:</p><p>- Handle inbound and outbound collections calls</p><p>- Lead all billing and reporting activities according to deadlines</p><p>- Handle all vendor inquiries</p><p>- Maintain and update customer files to ensure data integrity</p><p>- Call on all past due amounts and record all results in the system</p><p>- Record all customer payments to the correct reports</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>Robert Half in Minneapolis is seeking an Accounts Payable Specialist! The Accounts Payable Specialist will be expected to handle high volume matching, batching and coding invoices. Other responsibilities include processing expense reports, updating and reconciling sub-ledger to the general ledger and processing checks. </p>
<p>Are you a results-driven professional with a passion for building relationships and delivering outstanding customer service? Our team is searching for an energetic Inside Sales Representative to join our growing Minneapolis office. This is an exciting opportunity to drive sales, connect with clients, and be part of a supportive, collaborative team!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Proactively engage with prospective and existing clients via phone, email, and online tools</li><li>Develop a strong understanding of our products/services to identify customer needs and provide tailored solutions</li><li>Manage the full sales cycle from lead generation to closing, maintaining accurate records in our CRM</li><li>Meet and exceed individual and team sales targets in a fast-paced environment</li><li>Collaborate with marketing and field sales teams to execute effective sales strategies</li><li>Deliver exceptional customer service and act as a brand ambassador</li></ul>
<p>Are you passionate about empowering students to reach their full potential? We are seeking a dedicated and resourceful Customer Achievement Specialist to join our team! In this role, you will work remotely and exclusively support clients and customers located in Mountain or Pacific time zones.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide consistent, one-on-one coaching and support to help individuals set and achieve professional and personal goals</li><li>Monitor progress and proactively identify ways to encourage engagement and success</li><li>Serve as a trusted liaison between clients, customers, and administrative staff to resolve challenges and celebrate achievements</li><li>Facilitate small virtual workshops on study strategies, time management, and academic resilience</li><li>Maintain and track accurate records of communications, progress, and outcomes</li><li>Support onboarding and orientation for incoming clients/customers, helping them acclimate to expectations and resources</li></ul><p><br></p>
<p>This role focuses on resolving denied and non-paid insurance claims to ensure timely and accurate reimbursement. The representative will work insurance A/R accounts, communicate directly with payers, submit technical and clinical appeals, and identify root causes of underpayments, denials, and payment delays. Success in this role requires strong problem-solving skills, critical thinking, and the ability to work within federal, state, and payer-specific regulations.</p><p><br></p><p>Responsibilities:</p><ul><li>Examine denied and non-paid insurance claims to determine discrepancies</li><li>Contact insurance payers to follow up on outstanding claims</li><li>File technical and clinical appeals</li><li>Resolve underpayments, denials, and payment variances</li><li>Identify causes of payment delays and communicate trends to management</li><li>Document all account activity accurately in host and tracking systems</li><li>Maintain compliance with federal, state, and payer-specific regulations</li><li>Meet established productivity and quality standards</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Success Specialist to join our team remotely. This role focuses on guiding and supporting employees as they transition into and progress through their academic programs. As a contract position, it offers a unique opportunity for long-term growth while making a meaningful impact on individuals' educational journeys. </p><p><br></p><p>**MUST BE LOCATED IN PST OR MST**</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with program advisors to ensure employees have a smooth onboarding experience into their chosen education paths.</p><p>• Maintain consistent communication with employees, primarily through outbound methods, to provide ongoing academic support.</p><p>• Assist employees in setting achievable academic goals and developing effective strategies for time management and study habits.</p><p>• Address academic challenges by connecting employees with appropriate resources such as tutoring services or additional support programs.</p><p>• Monitor student performance, providing constructive feedback and identifying areas where improvement is needed.</p><p>• Track deadlines and milestones within education plans, proactively reminding employees to stay on course.</p><p>• Conduct regular check-ins to celebrate progress and identify any obstacles in their academic journey.</p><p>• Organize and facilitate workshops focused on academic success, including study skills and time management.</p><p>• Build and nurture positive relationships with employees, employers, and educational institutions to ensure successful outcomes.</p>
We are looking for a skilled Accounts Receivable Analyst to join our team in Minneapolis, Minnesota. This long-term contract position offers the opportunity to work with a dynamic team in the service industry, focusing on customer payment solutions and account management. The ideal candidate will play a critical role in ensuring timely collections, resolving payment barriers, and maintaining positive customer relationships.<br><br>Responsibilities:<br>• Manage assigned past-due accounts by adhering to established collections policies and procedures.<br>• Investigate and resolve payment barriers by coordinating with customers and internal teams to address invoicing issues, payment methods, or account discrepancies.<br>• Conduct thorough research of delinquent accounts, collaborating with internal teams to resolve customer claims.<br>• Identify root causes of non-payment and determine appropriate actions to resolve issues effectively.<br>• Utilize customer service tools and systems to respond promptly to inquiries, troubleshoot problems, and provide educational guidance.<br>• Document customer interactions, findings, and progress in Salesforce or VersaPay platforms.<br>• Communicate clearly and accurately with customers and internal stakeholders, providing regular updates and closing communication loops.<br>• Escalate complex cases to appropriate teams or individuals and provide proactive follow-up for resolution.<br>• Build and maintain strong relationships with internal and external partners to enhance collaboration and problem-solving.<br>• Continuously learn and apply knowledge of business processes to achieve organizational and individual goals.
<p>We are looking for a skilled Planning Specialist to join a team in Shoreview, Minnesota. In this long-term contract position, you will oversee the distribution and fulfillment processes for products, ensuring they are delivered to the right locations at the right times. This role requires strong collaboration with cross-functional teams to optimize inventory management, improve supply chain operations, and achieve efficient shipment coordination.</p><p><br></p><p>Responsibilities:</p><p>• Manage inventory levels by developing and implementing strategies for finished goods deployment across the network.</p><p>• Collaborate with supply chain partners to address inventory gaps, overages, and ensure alignment with customer demand.</p><p>• Analyze data trends to enhance inventory optimization and minimize product aging or shortages.</p><p>• Coordinate shipments with internal transportation teams and external vendor partners to ensure timely delivery via various transportation modes.</p><p>• Work closely with customer service, manufacturing, warehousing, and transportation teams to streamline operations.</p><p>• Continuously evaluate and improve deployment processes to enhance customer fulfillment metrics.</p><p>• Adjust safety stock levels based on business needs and forecast trends.</p><p>• Track and monitor shipment progress to ensure accurate delivery and resolve any transportation issues.</p><p>• Lead cross-functional problem-solving efforts to address operational challenges.</p><p>• Provide insights and recommendations to optimize supply chain efficiency and performance.</p>
<p>We are looking for a dedicated Accounts Payable Specialist to join our team on a long-term contract basis in New Hope, Minnesota. In this role, you will play a vital part in managing invoice processing, vendor accounts, and compliance reporting within a manufacturing environment. This position offers the opportunity to utilize your expertise in JD Edwards software while contributing to the efficiency and accuracy of financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Process invoices accurately and efficiently using JD Edwards software, ensuring proper coding and adherence to company procedures.</p><p>• Maintain vendor records, monitor account activity, and address inquiries regarding payments and invoices.</p><p>• Prepare and complete payments, including positive pay actions, while ensuring compliance with approval processes.</p><p>• Organize and update documentation related to invoice processing and payment workflows to maintain accuracy and accessibility.</p><p>• Create and analyze reports on Accounts Payable metrics such as invoice aging and vendor activity using JD Edwards tools.</p><p>• Provide excellent support to internal and external customers by resolving payment and invoicing issues in a timely manner.</p><p>• Assist with 1099 reporting and processing for U.S. entities to ensure compliance with regulatory requirements.</p><p>• Collaborate with the team to identify and implement process improvements within the Accounts Payable function.</p><p>• Support automation initiatives to enhance efficiency and streamline workflows within the department.</p>
We are looking for an experienced Procurement Specialist to join our team on a contract basis in Bloomington, Minnesota. In this role, you will play a critical part in managing procurement operations, ensuring accuracy in purchasing processes, and maintaining strong supplier relationships. This is an excellent opportunity to contribute to a fast-paced environment within a dynamic industry.<br><br>Responsibilities:<br>• Upload legacy contracts into the Coupa repository to ensure proper documentation.<br>• Confirm purchase orders and monitor their progress to guarantee timely delivery.<br>• Investigate and resolve invoice discrepancies related to procurement activities.<br>• Extract e-quotes from company systems and integrate them into procurement workflows.<br>• Review and assist with requisitions requiring supplier information in Coupa.<br>• Facilitate smooth communication with suppliers to address order-related concerns.<br>• Maintain accurate records of procurement activities for compliance and tracking purposes.<br>• Support high-volume data entry tasks to ensure procurement systems are up-to-date.<br>• Collaborate with internal teams to streamline procurement processes and improve efficiency.
<p>We are looking for an experienced Collections Specialist to join our team on a short term contract basis. This role involves managing accounts receivable and ensuring timely collection of outstanding balances, primarily from educational institutions and administrative offices. Based in Edina, Minnesota, this position offers the flexibility of remote work and requires someone with strong attention to detail, communication, and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and manage accounts receivable to ensure timely collection of outstanding balances.</p><p>• Analyze aging reports and prioritize accounts for follow-up.</p><p>• Communicate with customers, including school districts and administrative offices, to address payment issues and resolve disputes.</p><p>• Handle issue resolution efficiently and effectively to maintain positive client relationships.</p><p>• Prepare and update daily reports to provide insights on collection activities and account statuses.</p><p>• Utilize Excel to track and organize financial data related to receivables.</p><p>• Collaborate with team members to achieve collection goals and maintain financial accuracy.</p><p>• Maintain detailed documentation of customer interactions and payment agreements.</p><p>• Apply knowledge of collection processes to streamline workflows and improve results.</p>
<p>Position Overview</p><p><br></p><p>The Specialized Workforce Agile Talent (SWAT) Administrative Specialist provides high-level administrative expertise and solutions within a collaborative team environment. This role focuses on delivering backup leadership administrative support for Administrative Assistants within the Administrative Services Center of Excellence (CoE), along with cross-functional and long-term project support. The ideal candidate thrives in a fast-paced, service-oriented environment and consistently delivers excellent customer support.</p><p>Key Accountabilities</p><p><br></p><p>Administrative Partnership & Coverage</p><p><br></p><p>Partner with all CoE Administrative Assistants to support business success across teams</p><p>Provide desk coverage during Administrative Assistant absences, including:</p><p>Calendar management</p><p>Meeting and event coordination (on-site and off-site), including logistics, agendas, and document creation</p><p>Global travel coordination, including visa and passport requests, travel arrangements, and expense reports</p><p>General Administrative Support</p><p><br></p><p>Provide administrative support to team members and leaders across office sites, including:</p><p>Data entry and research</p><p>Meeting and event coordination</p><p>Scanning, printing, and document refinement</p><p>Workspace changes and office coordination</p><p>Assembling and shipping gift bags</p><p>Serving as a tour guide and meeting escort</p><p>Operational & Project Support</p><p><br></p><p>Provide on-site support for Virtual Assistants</p><p>Drive process improvements and provide technical expertise for administrative tasks</p><p>Own and manage long-term projects</p><p>Support special projects as needed</p><p>Stakeholder Interaction</p><p><br></p><p>Interact professionally with individuals at all levels of the organization</p><p>Engage with external customers, partner organizations, and community leaders as required</p><p><br></p>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
