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9 results for Senior Support Specialist in Beverly Hills, CA

IT Support Specialist

San Pedro, California
onsite
Temporary / Contract
32 - 33 USD / Hourly
Robert Half is seeking a hands-on IT Support Technician to provide onsite support across multiple terminal locations. This role will support end users, desktop and laptop deployments, networking, hardware installations, printers, mobile devices, and day-to-day IT operations in a fast-paced environment where technology uptime directly supports business operations. This is an excellent opportunity for someone with experience supporting operational environments such as logistics, warehousing, manufacturing, transportation, maritime, or distribution organizations. <ul><li>Ability to effectively troubleshoot Windows workstation issues, including domain join failures, network share access issues, and endpoint deployment challenges. </li><li>Experience supporting Active Directory, user provisioning, permissions management, and access control. </li><li>Working knowledge of basic networking concepts including TCP/IP, DNS, DHCP, switches, VPNs, and Wi-Fi troubleshooting. </li><li>Experience connecting and deploying network-connected devices within enterprise environments. </li><li>Experience utilizing ITSM tools such as ServiceNow, including ticket management, incident resolution, documentation, escalation management, and knowledge base maintenance. </li><li>Exposure to virtualized environments such as VMware, Hyper-V, Citrix, Azure Virtual Desktop, or similar technologies. </li><li>Strong troubleshooting methodology with the ability to communicate technical concepts and resolution steps clearly to both technical and non-technical stakeholders.</li></ul>
2026-09-11T00:00:00Z

Help Desk Support Specialist

Wilmington, California
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a Help Desk Support Specialist to provide first-line technical support for end users across a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, network, and user access issues while delivering excellent customer service. The ideal candidate combines strong technical troubleshooting skills with the ability to communicate effectively, prioritize requests, and support users in a collaborative workplace. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.</li><li>Utilize ServiceNow to manage, document, prioritize, and resolve incident and service requests.</li><li>Troubleshoot internet connectivity, network access, printing issues, IP address conflicts, and other common end-user technical problems.</li><li>Support Windows 11 environments, including user account setup, software installations, system configurations, and troubleshooting.</li><li>Administer and support Active Directory, including user provisioning, password resets, group membership management, and policy enforcement.</li><li>Assist users with Google Workspace and cloud-based Google technologies, including account management, collaboration tools, and user support.</li><li>Escalate complex technical issues when necessary while ensuring timely communication and resolution updates.</li><li>Document troubleshooting steps, resolutions, and support procedures.</li><li>Maintain a strong customer-service mindset when interacting with employees at all levels of the organization.</li></ul>
2026-09-12T00:00:00Z

IT Support Analyst

El Segundo, California
onsite
Temporary / Contract
22 - 23 USD / Hourly
Robert Half is seeking Entry-Level IT Support Technician to join our client's team. This is a great opportunity for a recent college graduate, IT student, or early-career professional looking to build their technical career in a hands-on environment. The ideal candidate is someone who is eager to learn, comfortable troubleshooting technology, and has a strong customer-service mindset. You do not need to know everything on day one, we're looking for someone with a solid technical foundation, a willingness to learn, and the tenacity to grow. *******This position is ideal for candidates who have recently graduated or are transitioning into their first professional IT role. Internships, school projects, labs, certifications, help desk experience, retail technology support, and other hands-on technical experience are all considered valuable.************ The environment includes a mix of Mac and Windows systems, with Windows making up a significant portion of the support environment.Experience with the following technologies is helpful, but can be trained for the right candidate:· Windows· macOS· Azure· Microsoft Entra ID· Okta· Single Sign-On (SSO)· Microsoft 365· Identity and Access Management· Hardware/software troubleshooting
2026-09-11T00:00:00Z

IT Support Technician II

Santa Ana, California
onsite
Temporary / Contract
25 - 32 USD / Hourly
We are seeking a hands-on IT Support Technician to provide desktop support, device management, and service desk assistance across multiple locations. This role is ideal for someone who enjoys troubleshooting end-user issues, managing device deployments, and maintaining organized IT operations in a structured environment. Key Responsibilities<ul><li>Serve as the first point of contact for IT support requests, including ticket intake, troubleshooting, resolution, and escalation.</li><li>Configure, deploy, and support PCs, laptops, peripherals, and mobile devices.</li><li>Perform device imaging, setup, software installation, configuration, and data migrations.</li><li>Manage device enrollment and configuration through Microsoft Intune and Mobile Device Management (MDM) tools.</li><li>Support printer installations, driver management, troubleshooting, and vendor coordination.</li><li>Provide hardware, software, network, and connectivity support for end users.</li><li>Assist with employee onboarding, offboarding, and technology refresh projects.</li><li>Maintain accurate asset records, device assignments, and ticket documentation.</li><li>Organize IT inventory and perform periodic equipment audits and inventory counts.</li></ul>
2026-09-14T00:00:00Z

Senior Change Management Analyst

Los Angeles, California
onsite
Permanent / Full Time
85422 - 113185 USD / Yearly
Job TitleSenior Change Management Analyst Company OverviewJoin a leading organization in the arts, nonprofit, and cultural sector that is dedicated to preserving knowledge, fostering innovation, and enhancing digital experiences for employees and customers alike. Based in Los Angeles, California, the organization is investing in transformative technology initiatives that improve collaboration, operational efficiency, and user engagement across the enterprise. This is an opportunity to contribute to meaningful change within a mission-driven environment. Role SummaryWe are seeking an experienced Senior Change Management Analyst to support large-scale digital transformation and business modernization initiatives. This role will serve as a key member of a growing change management function, partnering with project teams, business leaders, and stakeholders to drive successful adoption of new processes, technologies, and ways of working. Based in Los Angeles, CA, the position offers the opportunity to influence enterprise-wide change and enhance organizational readiness across strategic initiatives. Key Responsibilities<ul><li>Develop and execute change management strategies that support successful adoption of business and technology initiatives.</li><li>Conduct stakeholder assessments, impact analyses, and organizational readiness evaluations.</li><li>Create and deliver communication, engagement, and training plans that support project objectives.</li><li>Identify change-related risks and develop mitigation strategies to increase adoption and minimize resistance.</li><li>Partner with project managers and business leaders to integrate change management activities into project plans.</li><li>Facilitate stakeholder engagement efforts and build alignment across multiple groups.</li><li>Track adoption metrics, monitor change progress, and provide actionable recommendations.</li><li>Support and coach project teams, sponsors, and business leaders throughout the change lifecycle.</li><li>Develop communication materials, reports, presentations, and training resources.</li><li>Mentor junior team members and contribute to continuous improvement of change management practices.</li></ul>Compensation & Benefits<ul><li>Salary range: $85,000 – $113,000.</li><li>Comprehensive medical, dental, and vision coverage.</li><li>Retirement savings programs with employer contributions.</li><li>Professional development and educational assistance opportunities.</li><li>Generous paid time off and paid holidays.</li><li>Wellness and employee engagement programs.</li></ul>Additional Details<ul><li>Work Model: Hybrid 3x onsite.</li><li>Full-time, limited-term position lasting approximately three years.</li><li>High-visibility role supporting multiple strategic transformation initiatives.</li><li>Opportunity to work across business, operations, and technology functions.</li><li>Collaborative, mission-driven environment focused on innovation and continuous improvement.</li></ul>
2026-09-09T00:00:00Z

Senior ServiceNow Developer

San Gabriel Valley, California
onsite
Permanent / Full Time
108000 - 150000 USD / Yearly
Senior ServiceNow Developer Company OverviewA leading multi-location organization in the retail and consumer services industry is seeking a Senior ServiceNow Developer to support enterprise technology transformation initiatives. Based in the San Gabriel Valley, California, the company operates a large, complex technology environment and is committed to leveraging innovation, automation, and service management best practices to improve business operations. This is an opportunity to join a highly collaborative team focused on delivering impactful enterprise solutions across a growing organization. Role SummaryThe Senior ServiceNow Developer will serve as a key technical leader responsible for designing, developing, integrating, and optimizing ServiceNow solutions across the enterprise. This role will partner closely with business stakeholders, infrastructure teams, and external partners to deliver scalable solutions across ITSM, CMDB, Asset Management, ITOM, Virtual Agent, and related platforms. The ideal candidate combines strong ServiceNow development expertise with a consultative mindset, excellent communication skills, and a passion for continuous improvement. Key Responsibilities<ul><li>Design, develop, and enhance ServiceNow solutions across ITSM, ITOM, CMDB, Asset Management, Virtual Agent, Incident, Problem, Change, and Service Catalog modules.</li><li>Build and maintain integrations between ServiceNow and enterprise applications, identity platforms, monitoring tools, HR systems, and other third-party technologies.</li><li>Configure workflows, forms, business rules, scripts, APIs, and automations to improve operational efficiency.</li><li>Support CMDB strategy, service mapping, asset relationships, and configuration management initiatives.</li><li>Partner with business stakeholders to gather requirements, analyze processes, and deliver scalable technical solutions.</li><li>Implement and support ITIL-aligned service management processes and platform enhancements.</li><li>Develop automation solutions that streamline communication, service delivery, and operational workflows.</li><li>Collaborate with internal developers and external partners to deliver enterprise-scale projects and platform improvements.</li><li>Maintain technical documentation, knowledge articles, and platform standards.</li><li>Provide platform training, support, and guidance to business and technical stakeholders.</li><li>Evaluate emerging ServiceNow capabilities and recommend enhancements that align with organizational goals.</li><li>Contribute to platform governance, roadmap planning, and continuous improvement efforts.</li></ul>Additional Details<ul><li>Work model: 4 days onsite</li><li>High-impact role supporting numerous strategic ServiceNow initiatives and enhancement projects</li><li>Opportunity to serve as a key internal subject matter expert while influencing platform direction and service management strategy</li></ul>
2026-09-02T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, California
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-09-24T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, California
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Santa Monica, California. This Contract position focuses on resolving desktop and system issues, supporting Microsoft Windows environments, and ensuring timely responses to service requests. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and practical experience supporting user accounts and workstation performance. Responsibilities: • Provide front-line technical support for hardware, software, and desktop-related issues affecting end users. • Investigate and resolve service desk requests efficiently while keeping users informed on progress and next steps. • Support Microsoft Windows 10 environments, including workstation setup, configuration, and issue resolution. • Manage user account access and directory-related tasks within Active Directory. • Diagnose common system and application problems and apply effective solutions to minimize downtime. • Document incidents, resolutions, and recurring issues to support service continuity and knowledge sharing. • Escalate more complex technical problems when needed and coordinate with other support teams for resolution.
2026-08-31T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, California
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support in a fast-paced academic setting in Santa Monica, California. This is a Contract position requiring on-site assistance for faculty, staff, and students, with a strong emphasis on maintaining reliable day-to-day technology operations. The role focuses on resolving desktop and classroom technology issues, supporting both Mac and Windows environments, and helping ensure equipment and audio/visual systems are ready for instruction and events. Responsibilities: • Deliver on-site technical assistance to faculty, staff, and students by diagnosing and resolving hardware, software, and connectivity issues across campus. • Manage daily service requests through a ticketing platform such as Freshdesk, maintaining timely follow-up and clear resolution notes. • Configure, deploy, and support desktop and laptop systems, with primary attention to Mac devices and additional support for Windows workstations. • Set up, maintain, and troubleshoot classroom and office technology including printers, projectors, and other shared equipment. • Administer Apple device management tools and assist with device provisioning, updates, and policy enforcement. • Prepare and support Google Workspace-related technology and other institutional platforms used for day-to-day operations. • Perform hands-on technical tasks such as equipment moves, workstation installations, basic cabling, and general campus IT support. • Provide audio/visual support for campus events and assist with technology installations tied to new facility and learning space projects.
2026-09-01T00:00:00Z