7 results for Sap Architect in Bethesda, MD

Project Manager

Washington, DC
onsite
Temporary
65.00 - 74.00 USD / Hourly
Senior Technical Project ManagerLocation: (Must reside in the Gaithersburg, MD / Washington, DC Metro Area)Employment Type: Full-Time 26-Week Contract with Potential Extension or ConversionClearance Requirement: Must currently hold or have the ability to obtain a U.S. Government Public Trust clearancePosition OverviewWe are seeking an experienced Senior Technical Project Manager to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.The ideal candidate brings a blend of hands-on technical leadership, solution architecture experience, and the ability to manage complex, cross-functional initiatives in a remote environment. This position plays a key role in driving innovation, continuous improvement, and operational excellence across customer engagement technologies.Position OverviewWe are seeking a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization efforts supporting a Federal government program. This role requires strong technical project and program management experience, along with hands-on knowledge of Salesforce platforms and cloud-based contact center technologies. The ideal candidate will bring solution architecture expertise, Agile leadership, and a continuous-improvement mindset to drive high-quality, customer-focused outcomes.KKey Responsibilities<ul><li>Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives</li><li>Engage with external stakeholders to understand mission needs, goals, and requirements</li><li>Coordinate across cross-functional teams, including business owners, IT leadership, and vendors</li><li>Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards</li><li>Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations</li><li>Gather and document functional and technical requirements; translate requirements into user stories and technical specifications</li><li>Facilitate Agile ceremonies, including daily stand-ups and backlog refinement</li><li>Manage scope, schedules, budgets, labor estimates, and project documentation</li><li>Drive continuous improvement by identifying technical solutions that improve performance and customer experience</li><li>Monitor contact center quality metrics and operational performance</li><li>Develop solution architectures for CCaaS, CRM, telephony, and related platforms</li><li>Provide weekly project status reporting to internal and external stakeholders</li><li>Support training, onboarding, and staffing activities for contact center operations as needed</li></ul>
2026-04-07T18:28:43Z

Software Development III

Arlington, VA
remote
Temporary
75.24 - 75.24 USD / Hourly
This role is part of a technical sub-family responsible for writing and maintaining source code, building and maintaining software applications, and applying frameworks involved in the software release lifecycle. This includes programming, documentation, configuration management, testing, debugging, and overall stewardship of applications and frameworks that become production-ready software products.This role works independently on day-to-day objectives and is responsible for delivering high-impact results across projects or technical areas. This position may also coach and review work performed by junior or lower-level technical staff. Key Responsibilities:· Analyze, design, develop, and update software to support new features and system performance improvements.· Develop high-quality C++ applications in a Linux-based environment.· Implement and maintain communication interfaces and protocols including TCP/IP, UDP, and DDS.· Utilize Docker and Kubernetes (RKE2) for containerization, orchestration, and deployment automation.· Collaborate closely with cross-functional engineering teams to support deployments and integrations.· Apply strong understanding of Linux system internals for troubleshooting and development.· Manage and maintain software source control and configuration using industry‑standard tools.· Contribute to solution design discussions, influencing process and approach for the broader team.
2026-03-11T15:53:44Z

GENAI CCAS Application Developer

Washington, DC
remote
Temporary
49.00 - 54.00 USD / Hourly
We are seeking an early‑career GenAI Application Developer to design, build, and enhance AI‑powered applications for an AWS‑based Contact Center as a Service (CCAS) platform. This role focuses on conversational AI, intelligent automation, and generative AI–driven customer and agent experiences using services such as Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and AWS Lambda (Python). You will work closely with senior engineers, UI/UX designers, and cloud teams to implement voice and chat automation, agent assist features, secure AI orchestration, and supporting APIs and data pipelines—all within a security‑ and compliance‑focused environment.This is an excellent opportunity to grow as a software developer while contributing to impactful, production‑grade AI solutions. Primary ResponsibilitiesAmazon Connect Application Development<ul><li>Design, build, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat</li><li>Integrate Amazon Lex V2 bots for call deflection, self‑service workflows, and escalation</li><li>Configure Contact Lens for transcription, summarization, sentiment analysis, QA insights, and redaction</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities</li><li>Implement secure S3‑based transcript storage with encryption, lifecycle policies, and retention controls</li></ul>eAI Orchestration & Backend Services<ul><li>Develop AWS Lambda (Python) functions to orchestrate:</li><li>Amazon Bedrock LLM calls</li><li>Embeddings workflows</li><li>Model invocation logging and observability</li><li>Implement OpenSearch indexing, keyword/vector queries, and ingestion triggers</li><li>Build Retrieval‑Augmented Generation (RAG) pipelines to support agent assist and self‑service knowledge</li><li>Apply structured logging, testing, error handling, and performance/cost safeguards</li></ul> Data Safety, Security & Compliance<ul><li>Implement AI guardrails, prompt templates, and output evaluation mechanisms</li><li>Enforce PII redaction and minimization across conversation logs</li><li>Participate in threat modeling and remediation for contact center integrations</li></ul>Web, Chat & Integration Support<ul><li>Support CloudFront + WAF configurations for secure web chat entry points</li><li>Build APIs and event hooks to pass context between web chat, Amazon Connect, and AI services</li></ul>DevSecOps & Operations<ul><li>Contribute to Git‑based CI/CD pipelines, code reviews, and documentation</li><li>Maintain runbooks, SOPs, and architecture diagrams</li><li>Create and monitor CloudWatch dashboards and alarms for:</li><li>Call deflection rate</li><li>Average Handle Time (AHT)</li><li>Contact resolution</li><li>AI usage metrics</li></ul>
2026-03-30T17:34:05Z

Software Development IV

Arlington, VA
remote
Temporary
94.87 - 94.87 USD / Hourly
This role supports a key Federal defense program and is responsible for developing, maintaining, and enhancing complex software applications and frameworks across the full software release lifecycle. This role requires expert-level technical proficiency, strong problem-solving abilities, and the ability to contribute to multiple technical domains concurrently.This position works onsite in Arlington, VA, collaborating closely with an all-onshore engineering team. Ideal candidates will be able to quickly ramp up in a fast-paced environment and hit the ground running. Key Responsibilities:· Analyze, design, develop, and update software for new features, system enhancements, and performance improvements.· Write, maintain, and document high-quality C++ source code.· Develop solutions for complex technical problems affecting multiple systems and disciplines.· Implement and maintain communication interfaces using protocols such as TCP/IP, UDP, and DDS.· Work within the Linux operating system at an advanced level.· Support containerization and automated deployment using Docker and Kubernetes (RKE2).· Collaborate across engineering, operations, and integration teams to support software deployments.· Utilize software source control and configuration management tools.
2026-03-11T15:23:43Z

Software Engineering IV

Washington D.c., DC
onsite
Temporary
44.00 - 51.00 USD / Hourly
Role OverviewWe are seeking experienced Mail Engineers to support enterprise‑level messaging and mobile device management services within a highly regulated, government‑facing environment. This role is responsible for the design, configuration, integration, testing, release, maintenance, and operational support of Microsoft O365 and Exchange platforms. The engineer will collaborate closely with service desk, engineering, infrastructure, and customer stakeholders to ensure the reliability, security, and availability of mail and MDM services. Key Responsibilities<ul><li>Design, configure, integrate, test, release, maintain, and support Microsoft O365 Cloud services, including:</li><li>Exchange Online</li><li>Outlook</li><li>OneDrive for Business</li><li>Azure Active Directory</li><li>Microsoft Intune with Apple Business Manager</li><li>Microsoft Security & Compliance tools</li><li>Support Enterprise Messaging and MDM services in a production, regulated environment</li><li>Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams</li><li>Manage incidents and service requests according to urgency, impact, priority, and SLAs, including:</li><li>Assessment and assignment</li><li>Queue monitoring</li><li>Resolution and closure</li><li>Coordinate change and release management activities for mail and MDM services, including:</li><li>Architecture and configuration planning</li><li>Risk and impact analysis</li><li>Scheduling and staffing</li><li>Testing, implementation, and post‑release monitoring</li><li>Troubleshoot outages, performance issues, and defects through root‑cause analysis, applying workarounds and permanent fixes</li><li>Partner with infrastructure teams and third‑party vendors to resolve complex technical issues</li><li>Assess and respond to security incidents and vulnerabilities; implement patches, upgrades, and email‑blocking remediation</li><li>Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement</li><li>Maintain technical documentation including:</li><li>System designs and architectures</li><li>Standard operating procedures (SOPs)</li><li>Work instructions and knowledge articles</li><li>Licensing and support agreements</li><li>Deliver daily operational reporting and communicate status, risks, and expectations to stakeholders</li></ul>
2026-04-09T22:38:45Z

Senior CRM Developer

Baltimore, MD
remote
Temporary
62.02 - 69.89 USD / Hourly
Our company is seeking an experienced Senior Workday Developer for a long-term contract engagement. In this hands-on role, you will leverage your in-depth expertise across Workday’s three major modules (HCM, Payroll, and Financials) to build, enhance, and support our client’s Workday environment. This is an excellent opportunity to join a forward-thinking team and deliver critical HR and Finance technology solutions. Key Responsibilities: Lead the design, configuration, development, and optimization of Workday HCM, Payroll, and Financial Management modules. Develop, test, and maintain complex integrations (Workday Studio, EIB, Core Connectors) with both internal and third-party systems. Partner with business stakeholders to gather requirements, translate needs into technical solutions, and deliver high-quality results. Create and maintain advanced custom reports, dashboards, security groups, and calculated fields in Workday. Troubleshoot and resolve system issues and ensure ongoing operational excellence. Provide expertise during Workday upgrades, releases, and data migrations. Mentor entry level team members and share best practices for system architecture, configuration, and integration.
2026-04-06T00:04:16Z

GoLang Developer IV

Washington, DC
onsite
Temporary
78.00 - 83.00 USD / Hourly
GoLang Developer IV Service Type: 45 Week Contract, Potential for ExtensionLocation: Onsite/Hybrid Washington, DC Position OverviewWe are seeking a Senior (Level IV) GoLang Developer to lead development initiatives and deliver high‑quality solutions within a modern, distributed systems environment. This role emphasizes hands‑on Go development, cloud‑native technologies, and secure, scalable system design. The ideal candidate is self‑driven, technically strong, and comfortable taking ownership of complex initiatives.Key Responsibilities<ul><li>Lead design and development of new functional features using Go</li><li>Troubleshoot, debug, and resolve software defects</li><li>Maintain high standards of code quality, performance, and scalability</li><li>Refactor existing codebases to improve efficiency and maintainability</li><li>Decompose business requirements into clear technical tasks and estimate effort</li><li>Participate in solution design discussions and document technical decisions</li><li>Work with distributed systems, messaging platforms, and databases</li><li>Collaborate with cross‑functional teams to deliver reliable solutions</li></ul>
2026-04-02T15:48:43Z