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3 results for Help Desk Technician Ii in Bethesda, MD

Customer Service Representative II

Ashburn, VA
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions and sales-related activities for a busy team in Ashburn, VA. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information accurately, and working in a fast-paced environment. The person in this role will contribute to service quality, support revenue-related documentation, and help maintain smooth daily operations through strong communication and organization. Responsibilities:• Respond to customer questions and resolve service issues through clear, attentive communication across phone, email, and related channels.• Support sales-focused activities by identifying customer needs, providing accurate information, and helping strengthen client relationships.• Maintain customer records, financial notes, and database entries with a high level of accuracy and attention to detail.• Coordinate office and administrative tasks that keep daily service operations organized, efficient, and aligned with company policies.• Review order, costing, and account-related information to ensure documentation is complete and properly recorded.• Contribute to quality and continuous improvement efforts by identifying process gaps and recommending practical enhancements.• Assist with training and onboarding support for new team members by sharing procedures, service expectations, and best practices.• Monitor service trends and customer feedback to help improve performance, support revenue objectives, and maintain high service standards.
2026-05-07T00:00:00Z

Systems Administrator II

Washington, DC
onsite
Temporary / Contract
43 - 48 USD / Hourly
Clearance Requirement: Public Trust clearance (Must currently hold or have the ability to obtain and maintain)Red Hat Enterprise Linux (RHEL) Systems AdministratorLocation: Washington, DC (On-site, 5 days per week)Employment Type: 6 Month Contract, Potential for Extension or ConversionPay: Available on W2Job SummaryThe RHEL Systems Administrator is responsible for administering, supporting, and maintaining Red Hat Enterprise Linux (RHEL) server environments. This role focuses on enterprise-scale Linux operations, automation, containerized platforms, cloud integration, monitoring, and system reliability. The ideal candidate has strong scripting skills, experience supporting containerized workloads, and the ability to troubleshoot, stabilize, and optimize systems in a secure, fast-paced environment.Key Responsibilities<ul><li>Manage the full lifecycle of RHEL servers, including deployment, configuration, patching, reboot coordination, and ongoing maintenance in virtualized environments (VMware).</li><li>Administer enterprise RHEL environments using Red Hat Satellite, including repository management, content views, lifecycle environments, and patch orchestration.</li><li>Serve as the primary owner for implementing system and software updates across the RHEL platform.</li><li>Develop, test, and maintain automation using Bash and Python scripting to streamline administrative tasks and reduce manual intervention.</li><li>Support and maintain containerized environments, including Docker and Kubernetes, in coordination with application and platform teams.</li><li>Perform advanced system monitoring, performance tuning, and root cause analysis to ensure system stability and optimal performance.</li><li>Design, implement, and maintain backup and recovery strategies to ensure data integrity and system resiliency.</li><li>Perform daily operational support, including troubleshooting platform and application issues and responding to escalations.</li><li>Collaborate closely with IT security teams to ensure systems are fully patched, rebooted as necessary, and compliant with security standards.</li><li>Provide regular status updates and reporting on system health, patching, backups, and operational activities.</li><li>Create and maintain system documentation, operational procedures, and knowledge base articles.</li><li>Work cross-functionally with infrastructure, cloud, security, and application teams to support deployments and resolve issues efficiently.</li></ul>
2026-04-23T00:00:00Z

Software Developer II

Arlington, VA
onsite
Temporary / Contract
60.85 - 60.85 USD / Hourly
We are looking for a Software Developer to be responsible for contributing to the design, development, testing, and maintenance of software applications and frameworks that support the full software release lifecycle. This position focuses on writing and maintaining source code, resolving defects, managing configuration, and supporting software enhancements. The role works independently on moderately complex assignments and provides support to other technical team members as needed.This position supports defense‑related software initiatives, including enhancements to existing autonomy software used in surface vessel applications, and operates within an Agile/Scrum environment. Key Responsibilities:· Analyze, design, develop, test, and maintain software applications and frameworks throughout the software development lifecycle.· Write, review, and maintain high‑quality, efficient, and reusable source code.· Implement new features, performance improvements, and software enhancements.· Debug, troubleshoot, and resolve moderately complex technical issues and defects.· Participate in Agile ceremonies including sprint planning, daily standups, and retrospectives.· Own assigned development tickets and deliver work within sprint timelines.· Collaborate with cross‑functional team members, including project managers and other developers, to support software deployments and integrations.· Assist other technical staff with coding, testing, and problem resolution as needed.· Apply internal best practices, coding standards, and configuration management procedures.
2026-04-29T00:00:00Z