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4 results for Help Desk Technician Ii in Bethesda, MD

Help Desk Analyst II

Windsor Mill, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-08-04T00:00:00Z

Customer Service Representative II

Ashburn, VA
onsite
Temporary / Contract
21 - 21.5 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team in Ashburn, Virginia as a Customer Service Representative. This Long-term Contract position is ideal for someone who can balance responsive client support with strong administrative coordination and a proactive approach to service improvement. The role will support customer accounts, help resolve service-related issues, and contribute to sales support and office operations through clear communication and accurate recordkeeping. Responsibilities:• Respond to customer inquiries promptly and provide accurate information to support a positive service experience.• Manage customer account activity, update database records, and maintain organized documentation for daily operations.• Assist with sales-related support by identifying customer needs, promoting appropriate solutions, and helping strengthen client relationships.• Coordinate office and administrative tasks to ensure smooth workflow, timely follow-up, and adherence to company policies.• Review transactions and account details for accuracy, including support for revenue-related recordkeeping and reporting processes.• Contribute to quality initiatives by following established standards, identifying process gaps, and recommending practical improvements.• Communicate effectively with internal teams and customers to resolve issues, clarify requests, and maintain service continuity.• Support onboarding and guidance for new team members by sharing procedures, service expectations, and best practices.
2026-08-04T00:00:00Z

Network Engineer II

Washington, DC
onsite
Temporary / Contract
45 - 55 USD / Hourly
We are looking for a Network Engineer II to support enterprise network initiatives and deliver reliable engineering solutions across a diverse portfolio of programs. This long-term contract position is ideal for someone who is detail oriented and can apply strong technical judgment throughout the full engineering lifecycle, from analysis and design through testing and deployment. The role requires an individual who can work with limited supervision, collaborate with stakeholders, and help maintain performance, security, and operational continuity in complex network environments. Responsibilities: • Provide network engineering support across multiple programs, ensuring infrastructure solutions align with technical objectives and operational needs. • Participate in the complete system engineering process by translating requirements into network designs, supporting development activities, validating performance, and assisting with implementation. • Assess existing network environments, identify improvement opportunities, and recommend technologies or design changes that strengthen capability, reliability, and security. • Analyze technical issues of moderate complexity, apply sound engineering methods, and resolve problems while balancing schedule, performance, and customer expectations. • Monitor project milestones and service outcomes to help ensure network deliverables are completed on time and in accordance with established standards. • Work closely with customers, internal teams, and peer groups to coordinate activities, communicate technical information clearly, and build cooperation across functions. • Contribute to the refinement of engineering practices, procedures, and policy recommendations that support effective network operations and organizational goals. • Provide guidance to less experienced team members when needed, share technical knowledge, and assist in maintaining consistent execution across assigned tasks.
2026-08-07T00:00:00Z

IT Support Specialist

Rockville, MD
onsite
Temporary / Contract
30 - 37 USD / Hourly
We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach. Responsibilities:<ul><li>Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.</li><li>Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.</li><li>Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.</li><li>Administer routine Active Directory tasks such as account updates, password resets, and access support.</li><li>Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.</li><li>Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.</li><li>Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.</li></ul>
2026-08-04T00:00:00Z