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3 results for Help Desk Support Manager in Bethesda, MD

Help Desk Analyst

Windsor Mill, MD
onsite
Temporary / Contract
24 - 33 USD / Hourly
Help Desk Technician I/IILocation: Woodlawn, MD, Onsite - + support of 9 club locations around Baltimore region. Travel between sites as needed.contract to hire • This position requires a person be physically fit and mentally alert. There may be a need for standing,walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.• This job has an inherent amount of physical and mental stress. All candidates must be prepared forand capable of adapting to such conditions.• This person must be literate in English and reasonably skilled in math.• This person must have excellent problem solving and troubleshooting skills.• This person must have a detail-oriented approach to tasks• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Teammembers. This person must have a customer service-oriented attitude.• This person will install, configure, and troubleshoot hardware and software.• This person will assist with new hire onboarding account setup and change requests as needed.• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.• This person will coordinate break/fix work with company vendors including deliveries and installs.• This person will manage IT projects as needed and assist with departmental projects.• Other requirements to ensure success in this role include:o A+/Net+/Microsoft certifications strongly preferredo Basic knowledge of LAN/WAN networks and TCP/IIP troubleshootingo Strong reading, writing and verbal communication skillso 3+ years IT experience including supporting a Microsoft Windows environmento Experience with Microsoft 365 including Sharepoint and Teamo The ability to communicate and work with all levels of staff who possess varying degrees oftechnical skills.
2026-08-21T00:00:00Z

Help Desk Analyst II

Windsor Mill, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-08-04T00:00:00Z

IT Support Specialist

Washington, DC
onsite
Temporary / Contract
22 - 25 USD / Hourly
Reports to: IT ManagerJob Type: Full-time | On-siteSchedule: Monday–Friday, 7:45 AM – 4:15 PM (with some flexibility as needed) Position SummaryThe IT Assistant plays a key role in supporting the daily technology operations within a dynamicPre-K–12 educational environment. This position ensures the smooth functioning of classroomand administrative technologies by providing technical support, troubleshooting devices, andassisting staff and students with their technology needs. Key Responsibilities• Provide technical support to staff, faculty, and students for hardware, software, andnetwork issues.• Troubleshoot and resolve problems with classroom devices, including Smart Boards,Windows and Mac laptops, iPads, projectors, and the school phone system.• Assist with network security, user account setup, and permission management.• Support device inventory, deployment, and asset management, including check-in/checkout systems.• Assist with technology setup for school events and presentations.• Perform regular system updates and patches to maintain performance and security.• Communicate effectively with non-technical users and provide basic training when needed.• Test new software and hardware configurations prior to full deployment.• Maintain accurate documentation of issues, resolutions, and procedures in the IT ticketingsystem.• Coordinate with third-party vendors as needed.• Provide support for school data management tasks.Requirements & Qualifications• High school diploma required; Associate’s degree in IT or related field preferred.• Basic knowledge of Windows, macOS, iOS, and Android environments.• Familiarity with Microsoft 365.
2026-08-19T00:00:00Z