Add your latest resume to match with open positions.
3 results for Help Desk Support Manager in Bellevue, WA
- Tacoma, WA
- onsite
- Temporary / Contract
- 25 - 32 USD / Hourly
- <p>Robert Half is seeking a <strong>Help Desk/Desktop Support Analyst </strong>to support a government environment in Lakewood, Washington. This Contract position focuses on desktop support, Windows imaging and deployment, help desk ticket resolution, and basic network systems support. The ideal candidate will provide reliable technical assistance, maintain consistent workstation standards, and contribute to stable day-to-day IT operations. Apply today! </p><p><br></p><p><strong>Duration:</strong> 3-6 months with potential to extend/convert</p><p><strong>Location:</strong> 100% Onsite in Lakewood, WA</p><p><strong>Schedule: </strong>Core Business Hours (40 hours)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Build, update, and distribute standardized Windows desktop images using established deployment tools and best practices.</li><li>Configure drivers, automate device setup tasks, and complete post-deployment adjustments to prepare systems for end users.</li><li>Manage service desk requests by reviewing, prioritizing, troubleshooting, and closing incidents within expected response timelines.</li><li>Escalate unresolved technical issues appropriately and document diagnostic steps and resolutions in a clear, organized manner.</li><li>Perform routine maintenance activities for systems and local network environments, including backups, disk space checks, security-related tasks, and performance monitoring.</li><li>Assist with software installations, application upgrades, operating system updates, and testing efforts tied to technical changes or improvements.</li><li>Support troubleshooting efforts related to workstation, system, and network performance in coordination with broader IT staff.</li><li>Promote safe work practices and carry out additional technical duties as needed to support department operations.</li></ul>
- 2026-08-20T00:00:00Z
- Seattle, WA
- onsite
- Temporary / Contract
- 27 - 33 USD / Hourly
- <p>Robert Half is seeking a <strong>Desktop Support Specialist</strong> to support an e-commerce organization based in Seattle, WA. This role will provide hands-on end-user support across the employee lifecycle, including laptop imaging, setup, deployment, troubleshooting, and decommissioning.</p><p><br></p><p><strong>Duration:</strong> Short-term contract, with potential to extend </p><p><strong>Location</strong>: Seattle, Washington </p><p><strong>Pay rate:</strong> up to $33/hourly </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Image, configure, and deploy laptops and other end-user devices for new and existing employees.</li><li>Support employee onboarding and offboarding, including device setup, account access, equipment deployment, and laptop decommissioning.</li><li>Provide Tier 1/Tier 2 desktop and end-user support for hardware, software, operating system, and access-related issues.</li><li>Manage and troubleshoot Windows devices through <strong>Microsoft Intune</strong>.</li><li>Support user accounts, permissions, authentication, and device access within <strong>Microsoft Entra ID</strong>.</li><li>Troubleshoot <strong>Windows OS</strong> issues and maintain a consistent end-user computing environment.</li><li>Manage incoming support requests through a ticketing system, including documentation, escalation, and resolution.</li><li>Troubleshoot laptops, peripherals, applications, connectivity, and general workplace technology issues.</li><li>Assist with device inventory, lifecycle management, replacements, and equipment returns.</li><li>Partner with other IT teams to escalate and resolve more complex technical issues.</li></ul>
- 2026-08-20T00:00:00Z
- Tacoma, WA
- onsite
- Temporary / Contract
- 27 - 31 USD / Hourly
- <p>We are looking for a Customer Service Manager to support service operations and deliver an outstanding experience for customers in Frederickson, Washington. This Long-term Contract position is ideal for someone who is detail oriented and can lead day-to-day customer interactions, coordinate service requests, and keep communication flowing across a fast-paced support environment. The role requires someone who can balance team oversight, account care, and scheduling accuracy while maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Lead daily customer service activities and guide the team in resolving inquiries with professionalism, urgency, and care.</p><p>• Manage customer accounts by addressing service needs, documenting interactions, and strengthening ongoing client relationships.</p><p>• Oversee call center workflows to ensure incoming requests are handled efficiently and escalated appropriately when needed.</p><p>• Coordinate job scheduling and dispatch activities to align field service resources with customer requirements and timelines.</p><p>• Use computer-aided dispatch tools to monitor assignments, track service progress, and support timely updates.</p><p>• Review service performance trends, identify process gaps, and implement practical improvements that enhance response quality.</p><p>• Partner with internal teams to communicate priorities, resolve operational issues, and maintain a smooth customer experience.</p>
- 2026-08-18T00:00:00Z