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3 results for Help Deskdesktop Support Analyst in Bedford, MA
- Cambridge, MA
- onsite
- Temporary / Contract
- 27.7115 - 32.087 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for end users in Cambridge, Massachusetts within the health pharm/biotech sector. This Long-term Contract position is ideal for someone who enjoys face-to-face support, thrives in an onsite environment, and can provide dependable service across desktop, account, and collaboration technologies. You will join a collaborative support team and help maintain a productive user experience for employees across multiple local offices and remote staff.<br><br>Responsibilities:<br>• Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner.<br>• Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments.<br>• Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance.<br>• Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams.<br>• Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs.<br>• Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime.<br>• Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools.<br>• Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members.<br>• Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population.
- 2026-06-03T00:00:00Z
- Boston, MA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance in Boston, Massachusetts within a primarily Windows-based environment. This Long-term Contract opportunity is expected to begin in early June and continue through the end of summer, with the potential to extend into the fall or winter. The role is well suited to a Level II support analyst who combines strong troubleshooting expertise with a customer-focused approach and can work effectively in an onsite office setting.<br><br>Responsibilities:<br>• Provide in-person deskside support three days per week, resolving day-to-day hardware, software, and user access issues for office staff.<br>• Take ownership of higher-level support requests, investigate complex problems, and drive tickets through to completion with clear follow-up.<br>• Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying appropriate fixes.<br>• Install, remove, and reconfigure approved software on end-user devices while maintaining compliance with internal IT standards.<br>• Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.<br>• Maintain and troubleshoot conference room technology and audiovisual equipment to ensure meetings run smoothly.<br>• Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.<br>• Document work performed in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
- 2026-05-28T00:00:00Z
- Westwood, MA
- onsite
- Permanent / Full Time
- 70000 - 85000 USD / Yearly
- <p>We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting.</p><p><br></p><p>Responsibilities:</p><ul><li>Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.</li><li>Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.</li><li>Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through.</li><li>Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support.</li><li>Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members.</li><li>Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations.</li><li>Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities.</li><li>Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required.</li><li>Coordinate light facilities management and office operations</li><li>Assist with IT asset management, shipping/receiving, and inventory</li><li>Work with vendors and document processes and activities</li></ul><p><br></p>
- 2026-05-12T00:00:00Z