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7 results for Customer Service Manager in Beachwood, OH

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-07-14T00:00:00Z

Customer Service Representative

Brunswick, OH
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio in a contract role with permanent potential. This position is ideal for someone who enjoys helping customers, managing order-related requests, and delivering accurate information with professionalism. You will support both external and internal customers by handling inquiries, processing orders, and ensuring each interaction is timely, solution-focused, and well-documented. Responsibilities: • Respond to inbound customer calls and emails with professionalism, providing clear updates on products, pricing, orders, and shipment status. • Enter and manage customer orders with strong attention to detail to ensure accurate records and smooth fulfillment. • Guide customers through product selections by identifying needs, recommending suitable options, and offering consultative support. • Address service concerns and order-related issues promptly, working to resolve problems in a practical and customer-focused manner. • Interpret customer specifications and explain product information in a way that helps customers make informed decisions. • Coordinate with internal teams to monitor open requests and maintain consistent follow-through on customer commitments. • Prepare and maintain order documentation with a high degree of accuracy using Microsoft Office and related systems. • Support phone-based and email-based communication throughout the day while maintaining organized records and timely responses.
2026-07-14T00:00:00Z

Customer Service Representative

Cleveland, OH
onsite
Temporary / Contract
20 - 21 USD / Hourly
• Job Title: Customer Service Representative• Location: Highland Hills, OH (Onsite)• Pay Rate: $21.00/hr• Duration: 6-month contract with potential for extension About the Role:In this position, you'll provide back-office support by assisting with payroll and billing processes while delivering excellent customer service. You'll work with client payroll and billing data, respond to customer inquiries, maintain accurate records, and help ensure payroll and billing are processed accurately and on time. What You'll Be Doing:• Processing and verifying payroll and billing information for accuracy• Responding to customer questions professionally via phone and email• Setting up new customer accounts and maintaining customer records• Updating payroll and billing instructions for existing clients• Processing credits, rebills, ACH, wire, and A/R transactions• Assisting clients with payroll and billing reporting processes• Providing basic software support and training for payroll and billing platforms• Identifying discrepancies and notifying management of issues as needed
2026-07-01T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team. Responsibilities:• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.• Handle order entry and related service requests with attention to detail and a focus on accuracy.
2026-07-10T00:00:00Z

Account Manager

Youngstown, OH
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an Account Manager to support office operations and customer account activities for a utilities and infrastructure client in Youngstown, Ohio. This contract-to-permanent position is ideal for someone who combines strong administrative skills with experience handling receivables, documentation, and day-to-day coordination across teams. The role offers the opportunity to contribute to a fast-paced environment by keeping records accurate, supporting internal workflows, and maintaining clear, attentive communication with customers and business partners. Responsibilities: • Manage incoming account-related documentation and support accounts receivable activities to help maintain timely and accurate payment tracking. • Prepare, enter, and follow up on work orders while ensuring information is complete and aligned with operational needs. • Provide broad administrative assistance to the office, including record maintenance, data updates, and general coordination tasks. • Partner with the estimator and other internal team members to help keep daily assignments organized and moving forward efficiently. • Maintain accurate customer, vendor, and job-related information within company systems and office records. • Respond to inquiries from customers, vendors, and internal staff with clear and courteous communication. • Support relationship management efforts by helping ensure a responsive experience for business clients and stakeholders.
2026-07-09T00:00:00Z

Account Manager

Akron, OH
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for an Account Manager to support order administration and customer-focused account coordination in our Akron, Ohio location. This role centers on retrieving vendor orders from multiple online portals, entering accurate data, and keeping documentation organized in a fast-moving environment. The position works closely with major retail accounts and helps ensure issues are resolved quickly while daily priorities remain on track. Responsibilities:• Access vendor systems to retrieve incoming orders and confirm they are captured accurately and on time.• Enter order details, tickets, packing slips, and related paperwork into internal records with a high level of accuracy.• Coordinate with customer and vendor contacts to address order questions, discrepancies, and service concerns through completion.• Maintain organized documentation of transactions, communications, and service actions to support efficient follow-up.• Support account activity for high-volume retail partners • Help strengthen service processes by identifying workflow improvements and contributing to consistent operating practices.• Manage competing priorities in a fast-paced setting, especially during heavier workloads at the beginning of the week.• Use available resources effectively to keep work flowing smoothly and meet quality and productivity expectations.
2026-06-30T00:00:00Z

Service Coordinator

Cleveland, OH
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Service Coordinator to support residential and commercial customers with fire and security system service needs in Ohio. This contract-to-permanent position is ideal for someone who excels in a fast-paced customer service environment, can confidently handle a high volume of calls, and enjoys solving problems in real time. The person in this role will help customers address alarm-related issues, coordinate technician visits when remote resolution is not possible, and keep service requests moving efficiently. This is an onsite opportunity for someone with strong communication skills, sound judgment, and solid computer proficiency. Responsibilities: • Respond to a steady flow of incoming customer calls related to fire and security alarm systems for both residential and commercial accounts. • Guide customers through basic troubleshooting steps for issues such as system alerts, sensor concerns, control panel problems, and recurring alarm sounds. • Determine when a problem can be resolved remotely and arrange technician service appointments promptly when onsite support is needed. • Manage open service requests by updating ticket details, tracking status, and helping reduce outstanding inbound and outbound service volume. • Communicate clearly and effectively with customers to gather accurate information, explain next steps, and set expectations for service delivery. • Use internal systems and office software to document interactions, coordinate scheduling, and maintain organized service records. • Collaborate with supervisors, technicians, and team members to ensure timely follow-up and consistent customer support. • Apply available troubleshooting resources and reference materials to resolve issues efficiently and escalate more complex situations when appropriate.
2026-07-14T00:00:00Z