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4 results for Customer Service Manager in Beachwood, OH

Customer Service Representative

Canton, OH
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in North Canton, Ohio in a contract capacity with the potential to become permanent. This position supports customer accounts by coordinating orders, delivery details, and ongoing communication while building strong partnerships across internal teams. The role begins with onsite training and may shift to a hybrid schedule with up to two remote workdays per week after training is completed. Responsibilities: • Manage assigned customer accounts by preparing pricing and delivery information, entering orders, updating schedules, and maintaining accurate account records. • Work closely with sales, supply chain, manufacturing, and related teams to resolve service concerns and improve fulfillment results. • Monitor open orders and forecasts, follow up on urgent requests, and help keep order activity aligned with customer expectations. • Communicate order status, commercial details, and account updates clearly to both customers and internal stakeholders. • Maintain organized customer master data and support accurate order book oversight through careful review and follow-through. • Apply product knowledge and sound judgment to address account issues, recommend next steps, and support day-to-day service needs. • Deliver responsive service through timely communication, proactive follow-up, and consistent attention to delivery commitments.
2026-05-04T00:00:00Z

Customer Service Representative

Cleveland, OH
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Cleveland, Ohio in a Contract to permanent role. This position is ideal for someone who enjoys helping customers, managing order-related requests, and maintaining accurate administrative records in a detail-oriented office setting. The role is fully onsite and offers the opportunity to build long-term value by supporting daily customer interactions and internal coordination. Responsibilities: • Respond to incoming customer calls and messages with care, providing timely assistance and clear follow-up on questions or concerns. • Process customer orders and update account information accurately while maintaining organized records in company systems. • Handle both inbound and outbound communication to support service inquiries, order status updates, and routine account needs. • Coordinate with accounting and internal team members to ensure customer issues, documentation, and requests are addressed efficiently. • Use Microsoft Office and related business applications to prepare correspondence, track activity, and maintain administrative support tasks. • Monitor customer interactions closely to ensure service standards are met and escalate more complex concerns when appropriate. • Support office operations through dependable administrative assistance, including data entry and routine documentation management.
2026-05-12T00:00:00Z

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period. Responsibilities:• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.• Maintain and update customer account information, including forecasting, expediting, and order book management.• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.• Communicate commercial terms clearly to both customers and the sales team.• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.• Apply business guidelines and decisions appropriately to resolve customer situations.• Conduct in-depth analysis using intermediate system knowledge to support account management.• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments.
2026-05-06T00:00:00Z

Supply Chain Manager

Massillon, OH
onsite
Permanent / Full Time
100000 - 125000 USD / Yearly
We are looking for a hands-on Supply Chain Manager to lead planning and execution activities in Massillon, Ohio. This role is suited for someone who can turn customer demand into achievable production plans, bring cross-functional teams into alignment, and maintain operational discipline in a manufacturing setting. The ideal candidate combines shop-floor credibility with strong leadership across planning, scheduling, customer service, shipping, and inventory control. Responsibilities: • Convert forecasts and order demand into practical production plans by balancing equipment capacity, material readiness, labor constraints, and lead times. • Direct scheduling decisions across varied equipment and processes, setting priorities that support delivery commitments and efficient plant performance. • Partner with sales, operations, and finance to build a unified operating plan and adjust it effectively as customer demand changes. • Strengthen planning routines that reduce reactive decision-making and create a consistent response to shifting volume, shortages, and operational constraints. • Improve inventory health by addressing excess and obsolete stock, increasing accuracy, and resolving gaps between system records and physical inventory. • Oversee cycle count practices, inventory control procedures, shipping activities, customer service support, and production planning functions to ensure reliable execution. • Lead efforts to improve schedule attainment, on-time delivery, and lead time performance through measurable process improvements. • Create accountability across the team by setting clear expectations, coaching performance, and maintaining a visible presence on the production floor. • Communicate directly with customers when needed regarding shortages, timing updates, and service-related issues while supporting a high standard of responsiveness. • Develop reporting and visibility tools using ERP and spreadsheet-based analysis to support decision-making and identify cost-saving opportunities.
2026-05-12T00:00:00Z