Add your latest resume to match with open positions.
3 results for Help Desk Support Manager in Baytown, TX
- Houston, TX
- onsite
- Temporary / Contract
- 21.85 - 25.3 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for a fully on-site operations environment in Houston, Texas. This Long-term Contract position is ideal for someone who can step into a fast-paced setting, resolve day-to-day user issues efficiently, and collaborate closely with both IT and operations teams. The role focuses on maintaining desktop performance, supporting end users, and ensuring timely response to service requests in a compact, high-activity center.<br><br>Responsibilities:<br>• Deliver on-site desktop and help desk support for employees, addressing hardware, software, and access-related issues across the operation.<br>• Troubleshoot Windows 10 and Microsoft environment problems, restoring user productivity through practical and timely solutions.<br>• Manage incoming service desk tickets, prioritize requests appropriately, and provide clear updates through resolution.<br>• Support user account administration tasks in Active Directory, including access changes, password resets, and basic permissions support.<br>• Work closely with both IT leadership and operational stakeholders to align technical support with daily business needs.<br>• Set up, maintain, and replace end-user equipment as needed to keep workstations functioning reliably in an on-site setting.<br>• Assist with technical readiness for operational changes or environment updates when required as part of ongoing support activities.<br>• Document recurring issues, resolutions, and support activities to improve service consistency and knowledge sharing.
- 2026-09-30T00:00:00Z
- Houston, TX
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users at a fully on-site operation in Houston, Texas. This is a Contract position suited for someone who can step in quickly, troubleshoot day-to-day desktop and access issues, and work closely with both IT and operations teams to keep employees productive. The role offers an opportunity to support a fast-paced environment where responsive service, clear communication, and dependable technical knowledge are essential.<br><br>Responsibilities:<br>• Deliver on-site desktop and help desk support for end users, resolving hardware, software, and access-related issues in a timely manner.<br>• Troubleshoot Microsoft Windows 10 environments and restore normal system functionality with minimal disruption to daily operations.<br>• Manage service desk requests from intake through resolution, ensuring tickets are properly documented, prioritized, and closed accurately.<br>• Administer basic Active Directory tasks such as account support, password resets, and user access updates.<br>• Work directly with operational staff and IT leadership to address technical needs and maintain continuity across the site.<br>• Set up, configure, and support desktop equipment and user workstations for a smooth on-site experience.<br>• Identify recurring technical problems, escalate when appropriate, and contribute to practical solutions that improve support efficiency.<br>• Assist with operational technology changes or environment updates as assigned, while maintaining strong end-user support throughout the process.
- 2026-09-30T00:00:00Z
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- <p>Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.</p><p>• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.</p><p>• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.</p><p>• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.</p><p>• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.</p><p>• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.</p><p>• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.</p><p>• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.</p>
- 2026-10-02T00:00:00Z