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4 results for Help Desk Support Manager in Baytown, TX

Help Desk/Desktop Support Analyst

Pasadena, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment. This contract position focuses on resolving day-to-day hardware, software, and access issues while ensuring employees can work efficiently with minimal disruption. The ideal candidate is comfortable supporting Microsoft Windows systems, managing user accounts, and delivering responsive service through a structured ticketing process. Responsibilities: • Deliver front-line technical assistance for desktop, laptop, and peripheral issues reported by employees across the site • Diagnose and resolve Microsoft Windows 10 and general Windows operating system problems in a timely manner • Manage user account access, password resets, and directory-related support tasks within Active Directory • Track, update, and close service desk tickets while maintaining clear notes and status communication • Perform routine troubleshooting for software, hardware, printer, and connectivity concerns to restore user productivity • Escalate more complex incidents when needed and coordinate with internal support teams to drive resolution • Set up, configure, and support end-user workstations and related equipment for new or existing staff • Maintain a high-quality support experience by communicating technical solutions in a clear and user-friendly manner
2026-09-03T00:00:00Z

Customer Service Manager

Baytown, TX
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Our client is hiring a bilingual Customer Service Manager to guide a customer support team serving transportation and warehousing operations in Baytown, Texas. This role blends team leadership, service excellence, and process oversight to ensure customers receive timely, accurate communication across shipping, inbound, export, and warehouse activity. The ideal candidate brings a strong background in logistics-focused customer service, communicates effectively in English and Spanish, and is skilled at improving workflows while supporting daily operational demands. Experience working with rail transportation, domestic shipping, exports, or inbound logistics preferred. Responsibilities for the Bilingual Customer Service Manager• Direct and mentor customer service staff, coordinators, and team leads to build a high-performing, service-focused department.• Manage day-to-day customer support activity, ensuring questions, requests, and service concerns are addressed quickly and thoroughly.• Handle complex or escalated customer matters and work across departments to reach effective resolutions.• Coordinate closely with warehouse, transportation, and operations teams to support order accuracy, shipment flow, and consistent customer updates.• Support logistics activity tied to rail movements, domestic inbound freight, export shipments, and other transportation-related services.• Evaluate existing procedures, refine standard operating practices, and introduce improvements that strengthen consistency and efficiency.• Lead team meetings, coaching sessions, and training efforts to encourage accountability, development, and engagement.• Perform internal compliance reviews to confirm adherence to company policies, service expectations, and operational procedures.• Assist with hiring, onboarding, and training new employees to support team growth and continuity.• Review billing questions, invoicing concerns, performance metrics, and system or automation improvement opportunities with cross-functional partners.
2026-09-04T00:00:00Z

Data Support Engineer

Houston, TX
onsite
Permanent / Full Time
130000 - 145000 USD / Yearly
OverviewSeeking a technical support professional to provide operational support for enterprise data platforms, integrations, and reporting environments. This role serves as a key point of contact for troubleshooting data-related issues, monitoring system performance, and ensuring the reliability of critical business data processes.Key Responsibilities<ul><li>Provide first- and second-level support for data integration processes, reporting platforms, and enterprise data workflows.</li><li>Monitor system performance, data movement, and operational health using monitoring and alerting tools.</li><li>Investigate, troubleshoot, and resolve technical issues while meeting established service levels.</li><li>Escalate complex incidents to engineering or development teams with thorough documentation and analysis.</li><li>Perform routine operational activities including batch process monitoring, system checks, access management, and data validation.</li><li>Partner with business stakeholders to support data-related requests and improve overall user experience.</li><li>Maintain support documentation, knowledge articles, operational procedures, and troubleshooting guides.</li><li>Participate in root cause analysis efforts and contribute to continuous service improvements.</li><li>Support incident, problem, and change management processes.</li><li>Participate in rotational on-call support as required.</li></ul>
2026-09-02T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-08-14T00:00:00Z