11 results for Senior Technical Support Analyst in Baltimore, MD

Help Desk/Desktop Support Analyst

Washington, DC
onsite
Temporary
51.4615 - 59.587 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Washington, District of Columbia. In this role, you will provide technical support and troubleshooting assistance to ensure smooth operations for our users. This is a long-term contract position offering an excellent opportunity to showcase and enhance your IT support skills. Responsibilities: • Provide first-line technical support to users, addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently, ensuring timely follow-up and documentation. • Troubleshoot and resolve issues related to Microsoft Windows 10 and related applications. • Administer user accounts and permissions through Active Directory. • Assist with configuring and maintaining desktop systems to meet organizational needs. • Perform basic troubleshooting for system errors and connectivity problems. • Collaborate with other IT teams to escalate and resolve complex technical issues. • Maintain accurate records of issues and their resolutions in the service management system.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Alexandria, VA
onsite
Temporary
25 - 30 USD / Hourly
Robert Half is seeking a Help Desk / IT Support Specialist to support a local government client. This role will support a smaller, high-touch service desk environment, providing hands-on technical support to end users across the organization. You’ll play a key role in ensuring a seamless user experience by troubleshooting day-to-day technical issues, managing tickets, and supporting both hardware and software needs. This is a great opportunity for someone who enjoys working directly with users and delivering a high level of customer service. Duration: Contract position (W2 only)Location: 100% Onsite in Redmond, Washington Pay rate: up to $30/hourly Key Responsibilities<ul><li>Serve as the first point of contact for end-user technical support via phone, email, and ticketing system </li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity (including Wi-Fi) </li><li>Support and maintain Windows OS environments </li><li>Perform Active Directory administration, including password resets, account setup, and access management </li><li>Assist with device imaging, deployment, and management using SCCM </li><li>Accurately document tickets, resolutions, and processes within the ticketing system </li><li>Provide white-glove support to ensure a positive end-user experience </li><li>Communicate technical solutions clearly to both technical and non-technical users </li><li>Escalate complex issues to appropriate teams when needed </li></ul>
2026-04-02T00:00:00Z

Senior Software Engineer

Gaithersburg, MD
onsite
Temporary
88 - 93 USD / Hourly
Robert Half is seeking a Senior Software Engineer with AI‑enabled development experience to support the modernization of a real-time, high-availability air traffic management platform. This role offers the opportunity to work on safety-critical systems that directly support national airspace operations in a collaborative, mission-driven environment.You will contribute to the development and sustainment of complex software systems using both traditional systems engineering practices and AI‑augmented development techniques throughout the Software Development Life Cycle (SDLC). Key Responsibilities:<ul><li>Design, develop, test, and maintain software for real-time, high-availability systems</li><li>Apply AI-assisted development tools to accelerate coding, refactoring, debugging, and automated test generation</li><li>Utilize AI responsibly across the full SDLC including:</li><li>Requirements analysis</li><li>System design</li><li>Implementation</li><li>Testing</li><li>Documentation</li><li>Code review</li><li>Analyze complex system requirements and translate them into efficient, maintainable software designs</li><li>Develop and maintain automation scripts across development, test, and production environments</li><li>Promote code quality, reuse, traceability, and cross-team collaboratio</li></ul>
2026-03-10T00:00:00Z

Application Support Engineer

Glen Rock, PA
onsite
Permanent
100000 - 105000 USD / Yearly
We are looking for an experienced Application Support Engineer to oversee and execute technical projects, ensuring efficient operations and seamless application functionality. This role requires a proactive individual with strong organizational and problem-solving skills, capable of managing various tasks, including project planning and vendor coordination. The position is based in Glen Rock, Pennsylvania. Responsibilities: • Develop, manage, and execute small to mid-size capital projects from inception to completion. • Create detailed user and functional specifications, project plans, and scopes of work to guide project execution. • Prepare comprehensive requests for quotes and other necessary documentation to support procurement processes. • Identify and evaluate potential manufacturers, suppliers, integrators, and contractors to ensure optimal project outcomes. • Conduct thorough reviews of competitive bids to select the most suitable vendors for project needs. • Collaborate with stakeholders to ensure project alignment with organizational goals and requirements. • Ensure compliance with industry standards and regulations throughout the project lifecycle. • Utilize AutoCAD and Autodesk tools to design and refine technical solutions. • Monitor project timelines and budgets, addressing any issues promptly to ensure successful delivery. • Provide technical support and troubleshooting for applications to maintain operational efficiency.
2026-03-13T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Senior Cost/Financial Analyst

Arlington, VA
onsite
Permanent
100000 - 120000 USD / Yearly
Our client is an well-established construction business with growing operations that is seeking a Senior Cost Analyst to join their expanding team in Arlington, Virginia. This role is integral to the construction accounting team, focusing on cost management, budgeting/forecasting, financial reporting, and collaboration with project executives. The ideal candidate will bring expertise in analyzing budgets and providing accurate projections to support decision-making and organizational success. Responsibilities:• Conduct comprehensive reviews and updates of budgets and job status reports for multiple construction projects on a monthly basis.• Deliver monthly profit projections and create dashboards to provide actionable insights for management.• Facilitate job status meetings with stakeholders and project teams to ensure accurate and timely reporting.• Provide guidance to entry-level cost engineers and other team members, fostering skill development and knowledge sharing.• Train office and field staff in the use of project management software, ensuring efficient system utilization.• Prepare and compile various monthly financial reports for senior leadership and company executives.• Analyze project costs to identify risks, opportunities for savings, and implement mitigation strategies.• Assist in the preparation of new construction project proposals, providing detailed cost analysis and recommendations.• Support project executives in managing subcontractor agreements, change orders, and cost reporting.• Audit and reconcile project performance using specialized project management software to ensure accuracy and compliance.
2026-04-01T00:00:00Z

Senior Infrastructure Role

McLean, VA
onsite
Temporary
100 - 110 USD / Hourly
Data Center Modernization – Cisco ACI Migration Lead the design, architecture, and full implementation of the new Cisco ACI fabric, facilitating the enterprise-wide migration from legacy NX-OS systems. Direct and execute the strategy for transitioning from NX-OS to Cisco ACI, including tenant setup, EPG development, policy creation, and fabric discovery. Configure and manage the Cisco Nexus Dashboard to achieve centralized visibility, operations management, and policy orchestration across the data center network. Supervise the SAN environment, ensuring optimal storage connectivity, zoning, and fabric health during and after the ACI migration. Create and maintain comprehensive migration runbooks, cutover roadmaps, and rollback procedures to guarantee operational continuity for mission-critical workloads. Work closely with cloud architects and application teams to enable effective integration between the upgraded data center fabric and AWS cloud platforms. Wireless Network Modernization – Wireless Refresh Support and help lead the enterprise Wireless Refresh project from initial design through deployment, establishing a robust, high-performing wireless infrastructure. Design and implement the updated wireless network with advanced Wireless Intrusion Prevention and Detection (WIPS/WIDS) to enhance security monitoring across all locations. Deploy and configure new Wireless LAN Controllers (WLCs) and Access Points (APs) for reliable coverage, capacity, and performance in geographically distributed areas. Utilize Cisco DNA Center services for optimization, policy enforcement, AI-driven analytics, and complete lifecycle management of the wireless network. Conduct site assessments, RF planning, and post-installation reviews to ensure wireless standards support operational requirements. Assist in developing wireless security configurations and policies following DISA STIGs, RMF, and DoD wireless security mandates. Cloud & Enterprise Infrastructure Architect, implement, and maintain scalable AWS cloud environments—including compute, storage, networking, and identity management—supporting key applications. Ensure infrastructure security by applying controls aligned with DISA STIGs, RMF, NIST 800-53, and DoD cloud requirements. Automate cloud infrastructure deployment and configuration with Infrastructure as Code tools such as Terraform, AWS CloudFormation, or comparable. Monitor health, performance, and security using AWS-native tools (CloudWatch, AWS Config, Security Hub) and third-party SIEM integrations. Support Authority to Operate (ATO) efforts, including generating security documentation, implementing controls, and aiding in assessments. Lead incident response, perform root cause investigations, and shape continuity plans for mission-essential systems.
2026-04-02T00:00:00Z

Help Desk Call Center Support

Herndon, VA
onsite
Temporary
16 - 19 USD / Hourly
We are looking for a dedicated Help Desk Call Center Support team member to join our team in Reston, Virginia. In this Contract role, you will be responsible for delivering exceptional technical assistance and customer service through inbound and outbound calls. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers a great opportunity to make a meaningful impact. Responsibilities: • Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions. • Utilize service desk ticketing systems to document issues and track resolutions effectively. • Troubleshoot and resolve technical problems related to software, hardware, and network connectivity. • Maintain a high level of customer satisfaction by delivering clear and thorough communication. • Collaborate with team members to escalate complex issues when necessary. • Ensure all customer inquiries are handled within established service level agreements (SLAs). • Provide guidance and education to users on best practices and system usage. • Monitor and prioritize incoming requests to ensure timely and efficient service delivery. • Participate in ongoing training to stay updated on emerging technologies and support processes.
2026-03-26T00:00:00Z