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4 results for Qa Analyst in Baltimore, MD

FP&A Analyst

Falls Church, VA
onsite
35 - 50 USD / Hourly
We are looking for an FP&A Analyst to support financial planning and performance analysis in Falls Church, Virginia. This role will help guide budgeting, forecasting, and reporting activities by turning financial data into clear business insights. The ideal candidate brings strong analytical ability, advanced Excel expertise, and experience partnering with accounting during monthly close activities. Responsibilities:• Build and maintain financial models that support planning, trend analysis, and business decision-making.• Prepare budget-to-actual reporting and explain key variances through clear, data-driven analysis.• Contribute to the annual budgeting process and assist with ongoing forecast updates throughout the year.• Work closely with the accounting team during monthly close to ensure timely and accurate financial reporting.• Develop recurring reports, dashboards, and spreadsheets that improve visibility into financial performance.• Use advanced Excel capabilities, including VBA, to streamline analysis and enhance reporting efficiency.
2026-07-13T00:00:00Z

Policy Analyst

Hanover, MD
remote
Temporary / Contract
30 - 30 USD / Hourly
We are seeking a motivated and analytically driven Policy Analyst to join a growing public policy team. This role is ideal for professionals with 2–3 years of experience who are interested in tracking global regulatory and legislative developments and providing strategic policy insights that support business decision-making.
2026-07-16T00:00:00Z

Sales Pricing Data Analyst

York, PA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Sales Pricing Data Analyst to strengthen commercial decision-making through advanced analysis of pricing, customer, and channel performance. This position is based in York area and offers a hybrid role. The Pricing Data Analyst will turn complex business data into practical recommendations that help protect revenue, improve margins, and uncover growth opportunities. The role works closely with sales and cross-functional leaders to spot emerging risks early, evaluate performance trends, and support forecasting, planning, and strategic initiatives. Responsibilities:• Build and track pricing and commercial performance measures such as margin outcomes, price realization, sales mix, volume movement, and customer-level profitability.• Perform detailed revenue and margin analysis to explain business results and highlight the factors influencing change across products, customers, and channels.• Review discount activity, pricing adherence, promotions, and leakage patterns to identify improvement opportunities across the sales organization.• Create forward-looking indicators that flag attrition risk, weakening demand, shrinking order activity, and other signals that may require commercial action.• Assess customer and channel behavior, including acquisition, retention, order cadence, and average purchase trends, to uncover both risks and areas for expansion.• Produce scorecards and dashboards for e-commerce, national accounts, and other key segments, with reporting on sales, conversion, profitability, service levels, and assortment performance.• Manage rebate and allowance reporting, validate deductions against customer agreements, and coordinate with internal partners to investigate discrepancies and resolve root causes.• Develop forecasts by customer, product group, and channel, while supporting budgeting, annual planning, and demand-related analysis through variance review and scenario modeling.
2026-07-19T00:00:00Z

GenAI CCaaS Engineer

Washington, DC
onsite
Temporary / Contract
50 - 54 USD / Hourly
Opening for an early career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center As a Service (CCAS) platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Lambda (Python). This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines to improve customer experience through intelligent automation.You will work with senior developers, UI/UX designers, and cloud engineers to implement features that deflect customer contacts with voice/chat bots, optimize routing and flows, provide agents with real-time AI assistance, and ensure privacy/compliance controls. This is an exciting opportunity to grow your development skills while delivering secure, reliable, and innovative solutions in a mission environment. Primary Responsibilities<ul><li>Amazon Connect application development and configuration: </li><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li><li>AI orchestration and backend services: </li><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li><li>Data safety and compliance: </li><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li><li>Web and chat integration: </li><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul>
2026-07-08T00:00:00Z