<p>We are looking for a skilled and compassionate Patient Access Representative to join our team in Baltimore, Maryland. This long-term contract position offers an opportunity to support patients and healthcare providers in a dynamic, fast-paced environment. You will play a critical role in ensuring smooth front desk operations and delivering excellent customer service in a local government healthcare setting.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors warmly, ensuring a positive and attentive first impression.</p><p>• Oversee front desk tasks such as patient check-ins, check-outs, and flow management.</p><p>• Schedule and confirm appointments, coordinating with multiple service lines.</p><p>• Verify insurance coverage, process referrals, and obtain necessary authorizations.</p><p>• Collect co-pays and guide patients through forms and procedural explanations.</p><p>• Serve as a communication bridge between patients, clinical staff, and care teams.</p><p>• Ensure all patient information is handled with strict confidentiality and compliance.</p><p>• Identify and address barriers to access or patient concerns, escalating issues as needed.</p><p>• Perform administrative tasks including scanning, recordkeeping, and document management.</p>
<p>Our client is seeking a skilled Bilingual Customer Service Representative for a busy healthcare clinic. The ideal candidate will have proven experience in customer service or front desk roles in a medical environment, as well as familiarity with Electronic Medical Record (EMR) systems.</p><p><br></p><p>Responsibilities:</p><p>· Schedule patient appointments and verify insurance.</p><p>· Assist bilingual patient check‑ins and check‑outs.</p><p>· Update patient information in EMR systems.</p><p>· Respond to patient inquiries and route messages.</p><p>· Support clinic admin with records and intake forms.</p>