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3 results for Parttime Office Support Specialist in Baltimore, MD
- York, PA
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records.<br><br>Responsibilities:<br>• Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site.<br>• Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards.<br>• Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes.<br>• Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices.<br>• Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices.<br>• Guide users on effective use of workstations, software applications, and the local network environment through informal training and support.<br>• Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed.<br>• Support additional business applications and software platforms as operational needs evolve.<br>• Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.
- 2026-10-15T00:00:00Z
- Mclean, VA
- remote
- Temporary to Hire
- 18.2115 - 21.087 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.</p><p>• Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.</p><p>• Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.</p><p>• Assist with account access and directory-related tasks, including user support connected to Active Directory environments.</p><p>• Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.</p><p>• Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.</p><p>• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.</p><p>• Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.</p>
- 2026-10-07T00:00:00Z
- Linthicum, MD
- onsite
- Temporary / Contract
- 20 - 24 USD / Hourly
- We are looking for a Customer Experience Specialist to support client relationships and deliver responsive service for a manufacturing organization in Maryland. This long-term contract position is ideal for someone who enjoys resolving customer issues, maintaining accurate account information, and using data to improve the overall customer experience. The role requires strong communication, attention to detail, and comfort working with tools such as Microsoft Excel, Oracle, and database systems in a fast-paced environment.<br><br>Responsibilities:<br>• Manage customer accounts by updating records, tracking requests, and ensuring information remains accurate across internal systems.<br>• Respond to customer inquiries in a timely and attentive manner, providing solutions that strengthen satisfaction and trust.<br>• Use Microsoft Excel, Oracle, and database tools to review account activity, organize data, and support day-to-day service operations.<br>• Coordinate with internal teams to address order, account, or service-related concerns for customers within a manufacturing environment.<br>• Monitor customer interactions and identify opportunities to improve service quality, responsiveness, and overall experience.<br>• Document issues, resolutions, and follow-up actions clearly to maintain visibility and support consistent service delivery.
- 2026-10-23T00:00:00Z