<p>We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.</p><p>• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.</p><p>• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.</p><p>• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.</p><p>• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.</p><p>• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.</p><p>• Maintain precise records and update order information promptly to reduce errors and improve service reliability.</p><p>• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.</p>