<p>Our client in the local government and healthcare sector based in Baltimore, Maryland is seeking a detail-oriented Insurance Verification Specialist to join their team!</p><p><br></p><p>Responsibilities:</p><ul><li>Conducting regular follow up and communicating with clinic patients over the phone in a detail-oriented manner.</li><li>Schedule patient visits, including new patient appointments, follow up visits, rescheduling of missed appointments, laboratory tests, and/or other medical appointments</li><li>Collecting and entering patient information such as insurance details, income, and family size into the electronic medical record.</li><li>Utilizing clinical electronic medical records for data entry and management.</li><li>Conducting patient registration, which includes obtaining demographic information.</li><li>Ensuring data accuracy while entering into a spreadsheet and the electronic medical record.</li><li>Making phone calls to patients to gather necessary details for calculating federal poverty limit.</li><li>Monitoring patient accounts and taking actions when necessary.</li></ul><p><br></p>
<p>We are looking for a skilled and compassionate Patient Access Representative to join our team in Baltimore, Maryland. This long-term contract position offers an opportunity to support patients and healthcare providers in a dynamic, fast-paced environment. You will play a critical role in ensuring smooth front desk operations and delivering excellent customer service in a local government healthcare setting.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors warmly, ensuring a positive and attentive first impression.</p><p>• Oversee front desk tasks such as patient check-ins, check-outs, and flow management.</p><p>• Schedule and confirm appointments, coordinating with multiple service lines.</p><p>• Verify insurance coverage, process referrals, and obtain necessary authorizations.</p><p>• Collect co-pays and guide patients through forms and procedural explanations.</p><p>• Serve as a communication bridge between patients, clinical staff, and care teams.</p><p>• Ensure all patient information is handled with strict confidentiality and compliance.</p><p>• Identify and address barriers to access or patient concerns, escalating issues as needed.</p><p>• Perform administrative tasks including scanning, recordkeeping, and document management.</p>