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14 results for Customer Service Representative in Baltimore, MD

Customer Service Representative

Mount Airy, MD
onsite
Temporary to Hire
21.375 - 24.75 USD / Hourly
We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion. Responsibilities: • Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts. • Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete. • Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented. • Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration. • Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions. • Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate. • Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems. • Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.
2026-07-27T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are seeking a Customer Service Representative to join our team in a fully onsite role. This is a great opportunity for someone with at least 1 year of customer service or collections experience who is looking to grow within a company. Qualifications:<ul><li>1+ years of customer service or collections experience</li><li>Strong verbal and written communication skills</li><li>Proficiency in Microsoft Office Suite</li><li>Tech-savvy with the ability to learn new systems quickly</li><li>Desire to build a long-term career and grow within the organization</li></ul>
2026-07-20T00:00:00Z

Customer Service Representative

Bowie, MD
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support the Student Accounts/Bursar’s Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion. Responsibilities: • Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters. • Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support. • Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps. • Maintain clear records of customer interactions, follow-up actions, and case details to support service continuity and accountability. • Coordinate with internal university departments to resolve complex inquiries and ensure a consistent customer experience. • Manage scheduled appointments and walk-in requests efficiently while balancing multiple priorities in a fast-paced environment. • Provide guidance on account systems and related processes so customers understand available resources and required actions. • Uphold confidentiality standards and exercise sound judgment when handling sensitive financial and student information.
2026-07-22T00:00:00Z

Customer Service Representative

Washington, DC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative for a Contract position based in Washington, District of Columbia. This role supports customer-facing print and document production services by coordinating orders, resolving file and formatting issues, and ensuring timely completion of work. The ideal candidate brings strong service skills, production awareness, and the ability to manage multiple requests while maintaining quality and clear communication. Responsibilities: • Manage day-to-day operation of print, copy, scanning, and finishing equipment across a variety of job sizes and formats. • Review incoming requests carefully, interpret job instructions, and carry out production steps in the correct sequence. • Identify and fix common document setup problems such as alignment, bleed, image clarity, and layout inconsistencies before output. • Monitor deadlines throughout the day and adjust priorities to keep active work on schedule. • Record status updates and job movement accurately in production tracking systems to maintain visibility for the team. • Keep design and production spaces orderly, stocked, and ready for efficient workflow. • Complete customer orders within established turnaround expectations while upholding quality standards for finished materials. • Communicate clearly with customers, supervisors, and coworkers regarding order details, progress, changes, and issue resolution.
2026-07-29T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy. Responsibilities:• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.
2026-07-24T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We’re hiring a Customer Support Specialist to deliver excellent service and support to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-07-28T00:00:00Z

Sr. Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for an experienced Sr. Customer Service Representative to support a housing association program in Baltimore, Maryland. This Contract position is ideal for a customer-focused individual who can manage high-volume inquiries with accuracy, empathy, and sound judgment. The person in this role will help resolve caller questions efficiently, provide virtual support, and ensure each interaction is documented and followed through appropriately. Responsibilities: • Handle incoming customer calls and respond to questions with accuracy and a service-oriented approach. • Resolve concerns during the initial interaction whenever possible, while identifying when additional follow-up is needed. • Provide assistance through virtual communication channels and guide customers through available services and next steps. • Record customer interactions, updates, and outcomes in CRM and related business systems to maintain accurate case information. • Research billing, benefits, claims, or account-related issues and communicate clear resolutions to customers. • Coordinate follow-up activities to ensure open inquiries are addressed in a timely and complete manner. • Use internal software applications, including ERP and customer service platforms, to access records and process service-related transactions. • Support program service goals by maintaining organized documentation and adhering to established response standards.
2026-07-20T00:00:00Z

Benefits Customer Support Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are seeking a customer-focused and detail-oriented Benefits Customer Support Representative to join our team for the Open Enrollment season. In this role, you will serve as a trusted resource for employees, members, and clients by helping them confidently navigate their health insurance and employee benefit options. You'll deliver exceptional customer service by answering benefit-related questions, explaining plan options, resolving enrollment issues, processing benefit changes, and ensuring a seamless enrollment experience. Through phone, email, and chat support, you'll maintain accurate records in customer relationship management (CRM) and benefits administration systems while ensuring compliance with company policies and applicable regulations. Your expertise and commitment to outstanding service will play a key role in helping employees make informed benefits decisions during this critical enrollment period. Key Responsibilities<ul><li>Serve as the primary point of contact for employee and member inquiries regarding medical, dental, vision, life, disability, and retirement benefits.</li><li>Guide employees through the annual Open Enrollment process, including plan comparisons, eligibility requirements, enrollment deadlines, and qualifying life events.</li><li>Process benefit enrollments, changes, cancellations, and dependent updates accurately and within established service-level agreements.</li><li>Investigate and resolve benefit discrepancies, billing concerns, eligibility issues, and claims-related questions.</li><li>Document all customer interactions, cases, and resolutions within CRM and benefits administration systems.</li><li>Coordinate with insurance carriers, HR departments, payroll teams, and third-party administrators to resolve complex benefit issues.</li><li>Educate customers on plan options, coverage details, provider networks, deductibles, copays, and wellness programs.</li><li>Maintain confidentiality while handling sensitive employee and health information in compliance with HIPAA and company policies.</li><li>Meet productivity, quality assurance, and customer satisfaction metrics in a fast-paced call center or service environment.</li></ul>
2026-07-20T00:00:00Z

Temporary Customer Service Representative

Herndon, VA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a Temporary Customer Service Representative for summer support needs. This role is ideal for someone with strong communication skills, a dependable work ethic, and the flexibility to move between buildings as needed. Responsibilities<ul><li>Provide friendly and professional customer service</li><li>Assist visitors, staff, or customers with questions and basic support needs</li><li>Communicate clearly with team members and other departments</li><li>Move between buildings or work areas as needed to support operations</li><li>Perform general administrative or customer support tasks as assigned</li></ul>
2026-07-20T00:00:00Z

Client Services Associate

Baltimore, MD
onsite
Temporary / Contract
23 - 29 USD / Hourly
The Client Services Associate provides exceptional customer support while ensuring the smooth day-to-day administration of client accounts and office operations. This role serves as the primary point of contact for clients, handling inquiries, coordinating appointments, maintaining records, and delivering a high standard of customer service. Key Responsibilities<ul><li>Serve as the primary point of contact for clients via phone, email, and in person, providing exceptional customer service and resolving inquiries in a timely, professional manner.</li><li>Build and maintain strong client relationships through proactive communication, follow-up, and effective issue resolution, escalating complex concerns as needed.</li><li>Coordinate appointments, meetings, and client communications while managing calendars and ensuring seamless service delivery.</li><li>Maintain accurate client records by performing data entry, updating databases, and organizing electronic and physical files.</li><li>Collaborate with internal departments to monitor client requests, track progress, and ensure timely completion of services.</li><li>Support daily office operations by managing communications, maintaining confidential information, assisting with special projects, and ensuring compliance with company policies.</li><li>Generate reports, monitor service metrics, and identify opportunities to improve operational efficiency and client satisfaction.</li></ul>
2026-07-20T00:00:00Z

Inside Sales Representative

Mount Airy, MD
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for an Inside Sales Representative to support customers and sales partners in a fast-paced environment in Mount Airy, Maryland. This Long-term Contract opportunity is ideal for someone who enjoys combining customer service, order management, and product knowledge to keep business moving smoothly. In this role, you will help customers navigate product options, prepare accurate quotes, and coordinate orders from initial request through final resolution. Responsibilities: • Process a high volume of customer orders and quotations while checking pricing, product specifications, and supporting details for accuracy. • Prepare clear, well-organized proposals that define scope, terms, and any applicable limitations so customers have a complete understanding of each offer. • Support field sales team members with bid preparation, quote follow-up, pricing assistance, account coordination, and credit-related communication. • Advise customers on product choices by explaining technical features in a simple, practical way and helping match solutions to their needs. • Work with internal departments to promote timely delivery, resolve order issues, and maintain a strong service experience for customers. • Keep customer account information, order updates, and communication records current and organized within company systems. • Identify opportunities to grow existing customer relationships by recognizing additional needs and sharing sales leads with the broader team.
2026-07-27T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to support our sales team with administrative, operational, and customer-facing activities. This role helps drive efficiency across the sales process by managing documentation, coordinating communication, maintaining records, and ensuring a high level of service for internal teams and clients. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul>
2026-07-28T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a highly organized Client Team Support Associate to provide administrative support to senior leaders and help keep daily office operations running efficiently in McLean, Virginia. This Long-term Contract position is ideal for someone who is comfortable managing multiple priorities, communicating professionally, and handling a wide range of coordination tasks with accuracy. The right candidate will bring strong experience with Microsoft Office, especially Excel, along with a proactive approach to scheduling, travel arrangements, and document management. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and appointments are scheduled accurately and efficiently. • Arrange business travel plans, including itineraries, transportation, and related logistics, while keeping leaders informed of any updates. • Prepare, organize, scan, and maintain business documents and records to support smooth day-to-day operations. • Review, submit, and track expense reports and invoices with close attention to detail and timeliness. • Provide front-office and administrative support, including answering inbound calls and responding to routine requests professionally. • Enter and update information in internal records and spreadsheets, maintaining accuracy across administrative data. • Support general office activities by handling filing, correspondence, and other coordination tasks as needed. • Use Microsoft Office applications, including Excel, to create reports, manage information, and support team priorities.
2026-07-23T00:00:00Z

Sales Support

Lanham, MD
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in Maryland. This Long-term Contract position will support daily sales operations by preparing customer quotes, coordinating equipment orders, and maintaining accurate account documentation. The ideal candidate brings strong customer service skills, clear communication, and a consistent focus on accuracy in post-sales support activities. Responsibilities: • Prepare and review customer quotations to ensure pricing, product details, and supporting information are complete and accurate. • Process equipment orders efficiently while coordinating with internal teams to help meet customer expectations and delivery timelines. • Maintain organized customer and account records, ensuring documentation is current, accessible, and accurate. • Provide post-sales assistance by responding to customer inquiries and resolving routine order-related issues in a detail-oriented manner. • Enter order information into company systems with a high level of accuracy and attention to detail. • Support call center and customer service activities by communicating updates, answering questions, and escalating concerns when needed.
2026-07-29T00:00:00Z