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12 results for Customer Service Representative in Baltimore, MD

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy. Responsibilities:• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.
2026-07-02T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 22 USD / Hourly
We are looking for a customer-focused Call Center Representative to handle inbound and outbound calls, provide exceptional service, and resolve customer inquiries efficiently. Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls</li><li>Respond to customer inquiries regarding products, services, and account information</li><li>Document customer interactions accurately in CRM systems</li><li>Troubleshoot issues and provide effective resolutions</li><li>Process orders, updates, and account changes</li><li>Meet quality, productivity, and attendance expectations</li><li>Escalate complex concerns when appropriate</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Inside Sales Representative

Annapolis Junction, MD
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Robert Half has a new direct-hire opportunity for an Inside Sales Representative. In this job, you will serve as a primary point of contact for customers, providing expert product knowledge, account support, and sales assistance from within the office environment. This role focuses on building strong customer relationships, understanding customer needs, and delivering accurate product information to support purchasing decisions and long-term account growth. No outside sales or field sales activities are required. Please contact Cody Marshall at Robert Half to learn more. Key ResponsibilitiesAccount Management<ul><li>Manage and maintain assigned customer accounts through phone, email, and virtual communication.</li><li>Develop strong working relationships with customers by providing responsive and professional support.</li><li>Process customer inquiries, quotations, orders, and account-related requests.</li><li>Monitor customer purchasing activity and identify opportunities to improve service and account performance.</li><li>Coordinate with internal departments to ensure timely order fulfillment and customer satisfaction.</li><li>Maintain accurate customer records and account activity within the CRM system.</li></ul>Product Knowledge & Customer Support<ul><li>Become a subject matter expert on company products, applications, features, and benefits.</li><li>Provide customers with product recommendations based on their business needs and requirements.</li><li>Educate customers on product specifications, availability, pricing, and usage.</li><li>Support customers with technical and product-related questions, escalating complex issues when necessary.</li><li>Stay current on new products, product updates, and industry trends.</li></ul>Sales Support<ul><li>Generate and follow up on quotations and proposals.</li><li>Assist customers through the purchasing process and ensure a positive buying experience.</li><li>Identify cross-selling and upselling opportunities within existing accounts.</li><li>Collaborate with internal sales and operations teams to achieve company sales objectives.</li><li>Support customer retention efforts through proactive communication and service.</li></ul>
2026-06-16T00:00:00Z

On-call receptionist

McLean, VA
onsite
Temporary / Contract
18 - 18 USD / Hourly
Seeking an on-call receptionist with great communication skills and the flexibility to work at the last-minute or same-day requests. to provide front desk coverage as needed. This role is ideal for someone with strong customer service skills, excellent communication abilities, and the flexibility to step in on short notice. The On-Call Receptionist will greet visitors, answer and direct calls, manage administrative tasks, and help ensure smooth daily office operations. Responsibilities:<ul><li>Greet and assist visitors in a professional and welcoming manner. Based on general knowledge.</li><li>Answer, screen, and direct incoming phone calls. Based on general knowledge.</li><li>Manage incoming and outgoing mail, packages, and deliveries. Based on general knowledge.</li><li>Maintain a clean and organized reception area. Based on general knowledge.</li><li>Provide administrative support such as data entry, filing, scheduling, and document preparation. Based on general knowledge.</li><li>Coordinate with internal staff to ensure coverage and communication needs are met. Based on general knowledge.</li><li>Handle sensitive information with confidentiality and professionalism.</li></ul>
2026-06-22T00:00:00Z

Sales Support Specialist

Gaithersburg, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Bethesda, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z