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2 results for Change Management Lead in Baltimore, MD
- Baltimore, MD
- onsite
- Temporary / Contract
- 55.4135 - 75.05 USD / Hourly
- We are looking for an experienced Change Management Lead to support a major modernization initiative for a Salesforce-based 311 platform in Baltimore, Maryland. This Long-term Contract opportunity is suited for a detail-oriented individual who can unite business stakeholders, technical teams, and end users around a shared transformation strategy while promoting strong adoption and measurable outcomes. The role will guide communications, training, and process alignment to help deliver a more effective service experience for residents and a more efficient operating environment for city teams.<br><br>Responsibilities:<br>• Lead organizational change activities for the Salesforce 311 modernization program, aligning people, processes, and project goals across multiple departments.<br>• Build and execute stakeholder engagement plans that encourage collaboration, address concerns early, and strengthen readiness for new ways of working.<br>• Oversee communication strategies and project messaging to keep leadership, business users, and partner teams informed throughout the initiative.<br>• Design and coordinate training materials, user support resources, and enablement sessions to improve user confidence and adoption.<br>• Partner with project managers, business analysts, and technical leads to translate business requirement documents into practical change and readiness plans.<br>• Monitor adoption progress, gather feedback from users and stakeholders, and recommend process improvements that increase long-term effectiveness.<br>• Identify change-related risks, develop mitigation strategies, and help reduce operational disruption during implementation activities.<br>• Support governance and reporting efforts by tracking milestones, readiness indicators, and change management deliverables for program leadership.
- 2026-10-30T00:00:00Z
- Baltimore, MD
- onsite
- Temporary / Contract
- 55.4135 - 75.05 USD / Hourly
- We are looking for an experienced IT Change Manager to guide the organizational side of a major tax modernization effort for the City of Baltimore in Baltimore, Maryland. This Long-term Contract opportunity is suited for a detail-oriented individual who can align change strategy, communications, and training with a large-scale technology transformation. The person in this role will help leaders and end users prepare for new processes and systems while supporting strong adoption across city agencies.<br><br>Responsibilities:<br>• Create and lead a comprehensive change management approach that supports project goals, timelines, and cross-functional coordination for the tax modernization program.<br>• Assess stakeholder impact, organizational readiness, and adoption risks, then turn findings into practical action plans that improve engagement and implementation success.<br>• Build and deliver communication plans, messaging, and support materials that keep executives, agency teams, and end users informed throughout the initiative.<br>• Partner with project leadership and business stakeholders to strengthen alignment, address concerns, and maintain momentum during key phases of the program.<br>• Design training strategies, learning materials, and user guidance that help diverse audiences build confidence with new tools and processes.<br>• Track adoption progress through surveys, feedback, and performance indicators, and refine change activities based on results and stakeholder input.<br>• Identify and manage resistance by using structured interventions, coaching, and targeted outreach to encourage participation and acceptance.<br>• Support enterprise implementation efforts by ensuring change activities are coordinated with project milestones and delivered in a timely, effective manner.
- 2026-11-11T00:00:00Z