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2 results for Systems Admin Tier3 Support in Baltimore, MD
- Annapolis, MD
- onsite
- Temporary / Contract
- 24 - 28 USD / Hourly
- <p><strong><u>Due to the nature of this government-supported program, candidates must be U.S. Citizens and able to meet all contract requirements.</u></strong></p><p><br></p><p><strong>Incident Manager II (Network Operations Center) - Day Shift</strong></p><p><strong>Location:</strong> Onsite</p><p><strong>Schedule:</strong> Day Shift, 7:00 AM - 3:30 PM EST</p><p><strong>Employment Type:</strong> Contract</p><p><strong>Work Environment:</strong> 24/7/365 Network Operations Center</p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Incident Manager II</strong> to support a fast-paced Network Operations Center (NOC) environment. This role is responsible for monitoring and managing incidents impacting critical network infrastructure, diagnosing system and network issues, coordinating restoration efforts, and providing technical support to customers and internal stakeholders.</p><p>The ideal candidate will have a strong networking background, experience troubleshooting Cisco network environments, and the ability to work effectively in a mission-critical operational setting.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor network management systems and respond to service-impacting incidents.</li><li>Coordinate with telecommunications providers to drive service restoration efforts.</li><li>Track and document incidents accurately within incident management systems.</li><li>Troubleshoot network and system issues and resolve or escalate as appropriate.</li><li>Support high-availability IP networks, messaging systems, and air-to-ground communication platforms.</li><li>Analyze operational issues and provide customers with timely guidance and resolution recommendations.</li><li>Collaborate with senior team members to resolve moderate to complex incidents.</li><li>Monitor system performance and proactively identify potential issues.</li><li>Participate in network design, deployment, configuration, and maintenance activities.</li><li>Develop process improvements and tools to enhance operational efficiency.</li><li>Maintain detailed and accurate documentation while working in a high-volume environment.</li><li>Support a 24/7 operations center environment, including occasional weekends and holidays.</li></ul><p>Training & Development</p><p>This role offers structured cross-training across multiple operational disciplines, including:</p><ul><li><strong>Transport Operations</strong> - Monitoring network infrastructure including routers, switches, firewalls, and circuits.</li><li><strong>Data Communications Operations</strong> - Monitoring systems that enable air-to-ground data communications.</li><li><strong>Application Operations</strong> - Monitoring critical messaging and communication platforms supporting large-scale network operations.</li></ul><p>Training typically occurs over a 4-6 month period and provides exposure to multiple NOC functions.</p>
- 2026-11-11T00:00:00Z
- Richmond, VA
- onsite
- Temporary / Contract
- 30 - 40 USD / Hourly
- <p><strong><u>Job Description</u></strong></p><p><br></p><p><strong>Job Purpose: </strong></p><p>Provides configuration and support for Windows, other server operating systems, and storage in highly virtualized on-premise data centers as well as in the cloud. Ensures code patches are up to date in order to deliver stable and secure operations. Supports project delivery in areas of strong knowledge and places high priority on learning more. May participate in on-call rotations related to critical services in multiple countries.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Provides operational support for server and storage components and services with assistance from more senior engineers in critical and/or complex situations. Examples include servers, storage systems, email solutions, and intranet solutions. (35%)</li><li>Performs routine server and storage hardware and software configuration for projects, and limited programming to meet client and project requirements. (35%)</li><li>Investigate Security Alerts and triage for case closure as they are escalated. (15%)</li><li>Creates and maintains technical documentation, asset inventories and configuration information. (7.5%)</li><li>Seeks and leverages opportunities to expand knowledge and skill base (7.5%)</li></ul><p><strong>Working Conditions:</strong></p><ul><li>Consistent non-standard work or overtime as business requires.</li><li>On-call availability required as necessary.</li><li>Professional, office environment.</li><li>Some travel required.</li></ul><p><br></p><p><br></p>
- 2026-11-04T00:00:00Z