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4 results for It Support Technician in Austin, TX

Help Desk Support, Tier II

Austin, TX
onsite
Temporary / Contract
23.75 - 30 USD / Hourly
Help Desk Support, Tier IIOn-site | Austin, TX | Contract We are looking to hire a Tier II Help Desk Support professional to deliver advanced technical assistance for employees across Austin, Texas. This contract position is ideal for someone who can take ownership of escalated support issues, resolve complex endpoint and access-related problems, and maintain a high standard of service in a manufacturing environment. The role combines hands-on troubleshooting with strong communication, documentation, and collaboration across technical teams. You will help keep daily operations running smoothly by improving issue resolution, supporting end users, and contributing to a reliable IT support experience. Responsibilities:• Act as the next level of support for issues that require deeper technical investigation beyond the initial service desk response.• Diagnose and resolve problems involving desktops, laptops, operating systems, business applications, network connectivity, and user access.• Handle incidents and service requests according to established response targets while balancing urgency, impact, and user needs.• Work closely with engineering teams, senior support resources, and external vendors to drive complex issues through to resolution.• Configure, deploy, and maintain endpoint devices across Windows, macOS, and mobile environments, including remediation of device-related issues.• Support core workplace technologies such as Microsoft 365, identity platforms including Azure AD and Entra ID, and collaboration tools used across the business.• Create and maintain clear support documentation, including ticket updates, solution records, and knowledge articles for recurring issues.• Identify patterns in support demand and recommend practical improvements, process refinements, or automation opportunities to strengthen service delivery.• Assist with user onboarding and offboarding activities, including account access setup, permissions changes, and device preparation.• Provide day-to-day guidance to entry-level support staff and promote adherence to IT security standards, service procedures, and documentation practices.
2026-04-29T00:00:00Z

Help Desk Specialist

Austin, TX
onsite
Temporary / Contract
21 - 24 USD / Hourly
We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors. Responsibilities:• Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner.• Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution.• Perform password resets and assist users with account access concerns while following established support procedures.• Support Microsoft Office 365 applications by addressing user questions, basic configuration needs, and routine functionality problems.• Deliver a high level of customer service in a public-facing support environment, assisting users both remotely and in person.• Troubleshoot desktop and end-user issues through remote support tools as well as onsite desk-side assistance when needed.• Help with content-related updates and other routine support tasks that contribute to daily operational continuity.
2026-04-28T00:00:00Z

IT Support Lead

Austin, TX
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
IT Support LeadOn-site | Austin, TX | Contract We are looking for an experienced IT Support Lead to join our team in Austin, Texas. In this role, you will act as the primary IT presence for a local office, serving approximately 150 end users. This is a long-term contract position offering the opportunity to take ownership of IT operations and collaborate with global teams to ensure seamless technology support. Responsibilities:• Provide Level 1 and Level 2 technical support for onsite and remote users, addressing immediate IT needs efficiently.• Serve as the escalation point for local IT issues, coordinating with global support teams as required.• Manage endpoint engineering tasks and perform light system administration to maintain operational efficiency.• Administer Jamf for Mac devices, including provisioning, group management, and laptop deployments.• Troubleshoot and support a variety of cloud-based applications used across the organization.• Ensure optimal performance and user support in Windows-based environments.• Monitor and manage service desk tickets to resolve issues promptly and effectively.• Maintain the functionality of virtual desktop infrastructure (VDI) and provide deskside support as needed.• Implement best practices for IT service management (ITSM) and Active Directory administration.• Collaborate with stakeholders to identify and address technology needs proactively.
2026-04-24T00:00:00Z

Technical Sales Executive

Austin, TX
onsite
Permanent / Full Time
60000 - 100000 USD / Yearly
What You’ll Do Sales Execution ● Own the full sales cycle—from prospecting and outreach to demos, proposals, and closing. ● Target physical therapy clinics, healthcare providers, employers, and wellness platforms. ● Deliver tailored product presentations and demos that speak to buyer needs. ● Manage pipeline and deal stages using tools like Asana, HubSpot or Salesforce. ● Meet and exceed monthly and quarterly sales targets with a performance-driven mindset. Lead Generation & Outreach ● Build and maintain a healthy pipeline through outbound prospecting and inbound follow-up. ● Leverage marketing resources and campaigns to drive engagement and conversions. ● Represent PTX Therapy at virtual and in-person events, demos, and industry conversations. Customer Engagement & Handoff ● Coordinate smooth transitions from sale to onboarding/support teams. ● Capture customer feedback and help inform product improvements and sales collateral. ● Build long-term relationships that can lead to renewals, referrals, and upsell opportunities. What We’re Looking For Required Qualifications ● 2–5 years of successful B2B sales experience—preferably in SaaS, healthcare, or digital health. ● Track record of exceeding quota and driving growth in a fast-paced environment. ● Strong communication, demo, and closing skills. ● Comfortable with CRM tools (e.g., HubSpot, Salesforce, Asana) and sales engagement platforms. ● Self-starter with the ability to work independently and manage time effectively. Preferred Qualifications ● Experience selling into physical therapy, chiropractic, wellness, or employer health markets. ● Understanding of healthcare SaaS, MSK (musculoskeletal) solutions, or digital therapeutics
2026-04-03T00:00:00Z