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2 results for Help Desk Technician Ii in Aurora, CO

Help Desk/Desktop Support Analyst

Aurora, CO
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide front-line and mid-level support in a cloud-focused Microsoft 365 environment serving clients in Aurora, Colorado. This Long-term Contract position combines user support, Microsoft 365 administration, and direct client interaction, with a strong emphasis on resolving access, collaboration, and device-related issues. The role will also contribute to initiatives involving tenant consolidation, branding updates, and domain-related changes while maintaining a secure and responsive end-user experience. Responsibilities: • Deliver Tier I and Tier II support for Microsoft 365 users by resolving issues related to email, Teams, Outlook, access, and general productivity tools. • Investigate and correct problems affecting Windows 11 desktops and laptops, especially when cloud applications or identity settings influence performance and connectivity. • Assist with Microsoft 365 tenant integration efforts by preparing configurations, performing setup tasks, validating functionality, and supporting rollout readiness. • Manage device configuration activities and help address identity and authentication issues within Entra ID and related access systems. • Communicate clearly with employees and leadership regarding planned Microsoft 365 updates, branding changes, domain impacts, and user access considerations. • Apply established security procedures when processing access adjustments, account changes, and deactivation requests to ensure compliance with approval standards. • Handle day-to-day break/fix support in a primarily cloud-based environment, focusing on efficient issue resolution with limited dependence on physical hardware support. • Partner with stakeholders and end users to explain technical changes in a business-friendly manner and maintain a high level of customer service. • Support operational improvements by identifying recurring issues and contributing to a more stable and secure Microsoft ecosystem.
2026-05-12T00:00:00Z

IT Network Technician (contract)

Denver, CO
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
Reason for Need / Role Overview • Temporary IT Network Technician to support ongoing infrastructure and systems initiatives across multiple office and factory locations. • Heavy hands on networking and Microsoft ecosystem work with required travel. • Full time, 6 month engagement starting at date of hire. ________________________________________ Day to Day Responsibilities • Configure and deploy VLANs across Denver and additional offices • Set up, manage, and support SharePoint sites • Configure and support field equipment (Ubiquiti radios, touchscreen tablets) • Manage patching and software deployment using PDQ • Perform system imaging and device provisioning • Support Hybrid Azure AD Join and Intune device management • Assist with Single Sign On (SSO) for Azure Virtual Desktop (AVD) • Implement security configurations and Meraki firewall mesh lockdown • Test and evaluate Hyper V servers for factory deployments • Create and maintain technical documentation, including network diagrams ________________________________________ Must Have Skillsets 1. Ability to set up a Hybrid AD joined environment with SSO for Microsoft/Office 365 2. Strong VLANs, switches, and firewall experience (network segmentation, printers, etc.) 3. Hands on experience using PDQ for deployment and patching 4. Hands on networking experience (VLANs, firewalls, wireless systems) 5. Experience in Microsoft environments (Azure, Intune, SharePoint, AVD, Hyper V) Certs (Nice to Have / Preferred): CompTIA+, Azure, CCNA ________________________________________ Nice to Have • Meraki firewall configuration experience • Ubiquiti radio and field equipment support • Hyper V experience • Strong documentation and technical diagramming skills
2026-04-29T00:00:00Z