<p><strong>Overview</strong></p><p>We want to be upfront: this is not a highly technical IT role!</p><p><br></p><p>It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:</p><ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul><p>The first 3-4 weeks will be class-based training, during which the hours will be <strong>Monday-Friday, 10:00a-6:30p</strong>.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
<p><strong>Overview</strong></p><p>Our client is seeking a <strong>Product Owner</strong> to support and stabilize its <strong>payments and digital commerce ecosystem</strong> across multiple brands. This role is focused on <strong>owning and managing existing payment platforms and vendor relationships</strong>, not building net-new product features or driving a traditional roadmap.</p><p>The ideal candidate will <strong>hit the ground running</strong>, take ownership of day-to-day execution across payments technology, and act as the primary liaison between vendors, internal technology partners, and business stakeholders.</p><p><strong>Key Responsibilities</strong></p><ul><li>Own and manage client’s <strong>payments digital channels</strong>, including:</li><li>Payment processors</li><li>Gateways</li><li>POS terminals</li><li>Kiosks and terminal applications</li><li>Serve as the primary point of contact for <strong>external payment vendors and technology partners</strong></li><li>Reduce operational load on internal teams by proactively managing vendor relationships, issues, and dependencies</li><li>Partner closely with internal technology, digital experience, and operations teams to ensure smooth execution and reliability</li><li>Translate business and technical needs into <strong>epics and user stories</strong> in Jira</li><li>Lead and participate in Agile ceremonies as needed to support delivery and execution</li><li>Manage multiple initiatives concurrently across a <strong>fast‑paced, multi‑brand environment</strong></li><li>Ensure awareness and alignment around:</li><li>Payment reliability</li><li>Fraud considerations</li><li>Compliance impacts</li></ul><p><strong>Important Clarification</strong></p><p>This role is <strong>not</strong> a traditional Product Manager position focused on defining features or owning a future‑state roadmap.</p><p>The focus is <strong>execution, vendor management, and operational ownership</strong> of client's current payments landscape.</p>
<p><strong>Responsibilities</strong></p><ul><li>Lead end-to-end delivery of large-scale technology programs across Corporate Functions</li><li>Drive program governance, execution tracking, and risk/issue management across multiple workstreams</li><li>Coordinate across business, product, architecture, and engineering teams to ensure alignment on scope, priorities, and timelines</li><li>Manage interdependencies across integration initiatives (e.g., platform consolidation, data migration, vendor systems)</li><li>Establish and maintain program plans, RAID logs, and executive-level reporting</li><li>Ensure alignment with regulatory, risk, and control requirements in a banking environment</li><li>Facilitate decision-making and escalation management with senior stakeholders (CIO, product owners, vendors)</li></ul><p><br></p>
<p>We are looking for an experienced Product Architect who will be responsible for the operational ownership and continuous improvement of enterprise Pricing and Promotions solutions. This includes contributing to product roadmap planning, driving innovation initiatives, writing and refining user stories, guiding solution design and development, supporting deployment activities, and assisting with ongoing user support and value optimization efforts.</p><p>The Product Architect works within an agile delivery environment alongside internal team members and external partners, collaborating closely with cross-functional product, business, and technology teams across multiple regions.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide functional and technical expertise related to enterprise Pricing and Promotions platforms to business and technology stakeholders.</li><li>Participate in pricing and rebate initiatives from concept through implementation and value realization, partnering with vendors, implementation teams, and internal stakeholders.</li><li>Execute backlog items as prioritized by leadership, including features, user stories, incidents, change requests, and value optimization initiatives.</li><li>Develop user stories, cost estimates, solution designs, training materials, and system documentation.</li><li>Support development, configuration, testing, deployment, and post-go-live activities.</li><li>Assist with change management, support tickets, automated test case development, and ongoing product enhancements.</li><li>Collaborate with other product and technology teams based on evolving priorities.</li><li>Follow Agile and SDLC practices to ensure consistent and transparent execution across product areas.</li><li>Ensure solutions comply with enterprise architecture standards, security requirements, and modern data/analytics practices.</li><li>Track product performance and support value realization efforts.</li><li>Ensure product-related SLAs and operational metrics are achieved.</li><li>Work closely with cross-functional teams to deliver scalable, maintainable Pricing & Promotions solutions.</li></ul>
<p><strong>Responsibilities</strong></p><ul><li>Lead end-to-end delivery of large-scale technology programs across Corporate Functions</li><li>Drive program governance, execution tracking, and risk/issue management across multiple workstreams</li><li>Coordinate across business, product, architecture, and engineering teams to ensure alignment on scope, priorities, and timelines</li><li>Manage interdependencies across integration initiatives (e.g., platform consolidation, data migration, vendor systems)</li><li>Establish and maintain program plans, RAID logs, and executive-level reporting</li><li>Ensure alignment with regulatory, risk, and control requirements in a banking environment</li><li>Facilitate decision-making and escalation management with senior stakeholders (CIO, product owners, vendors)</li></ul><p><br></p>
<p>Robert Half Marketing and Creative has an immediate need for a fulltime contractor for a Production Manager job with our client. This person will sit onsite fulltime in Atlanta. </p><p> </p><p>· Lead production and management of marketing collateral. Provide print procurement and coordination of all marketing collateral projects to include setting timelines, defining accurate estimate specifications, supplier negotiations, fulfillment and logistic distribution.</p><p>· Gather print requirements and data files for current and anticipated projects. Consult with the team regarding the print manufacturing process and the various requirements needed to efficiently (cost and time) produce print and print related collateral.</p><p>· Provide recommendations to process improvements to bolster improved quality, increased productivity and lower operating costs.</p><p><br></p>
We are looking for a Marketing Automation Manager to lead the strategy and execution of scalable, data-driven campaign programs in Alpharetta, Georgia. This role combines technical platform expertise with a strong understanding of customer journeys, lead management, and performance analysis to improve marketing effectiveness. You will work across marketing, sales operations, content, and analytics to build efficient automation processes and turn campaign data into meaningful business insights.<br><br>Responsibilities:<br>• Lead the development and ongoing refinement of automated campaigns, nurture streams, trigger programs, and lifecycle workflows within Marketo.<br>• Manage connections between Marketo, NetSuite, and other business platforms using tools such as Dell Boomi, LaunchPoint, and Zapier to support reliable data flow.<br>• Establish standards for audience segmentation, tailored messaging, dynamic content, testing approaches, email deliverability, and regulatory compliance.<br>• Track campaign and funnel performance, interpret results, and recommend improvements that strengthen engagement and conversion outcomes.<br>• Partner with content, creative, analytics, and broader marketing teams to align program execution with messaging strategy and business goals.<br>• Oversee database quality by maintaining clean records, standardizing fields, reducing duplicates, and monitoring overall system health.<br>• Create and maintain documentation, including process guides, workflow instructions, and operating procedures for marketing automation activities.<br>• Keep current with platform enhancements and emerging marketing automation practices to identify opportunities for continuous improvement.<br>• Provide direction and support to less experienced team members involved in marketing operations or campaign automation work.
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p><strong>Overview</strong></p><p>Our client is seeking a Junior Project Manager to support a large‑scale vendor and procurement rationalization effort tied to enterprise initiatives and integration work. This role will function as a coordination and execution partner across procurement, finance, legal, and business stakeholders to help assess vendor relationships, manage communications, and drive work forward.</p><p>This position sits within a procurement and vendor management environment but is <strong>not an HR role</strong>. The focus is on organizing work, analyzing vendor‑related data, managing requests, and ensuring stakeholders understand decisions around vendor retention, consolidation, or exit.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Support project management activities related to vendor and contractor rationalization across the enterprise</li><li>Help coordinate and track decisions regarding vendors being retained, consolidated, or decommissioned</li><li>Analyze non‑technical data (primarily spreadsheets, reports, summaries) to understand vendor value, risk, cost, and renewal status</li><li>Partner with internal stakeholders (procurement, legal, finance, sourcing, analysts, and business leaders) to gather inputs and drive decisions forward</li><li>Communicate clearly with stakeholders regarding vendor decisions, timelines, and next steps</li><li>Assist in managing contract‑related workflows such as renewals, terminations, and integration‑related changes</li><li>Help triage and reduce a backlog of vendor‑related requests coming from the business</li><li>Support the development and execution of playbooks and processes for managing vendor decisions</li><li>Act as a coordination point (“air traffic controller”) to keep vendor communications and internal collaboration moving efficiently</li></ul>