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2 results for Tech Support Agent in Atlanta, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- <p><strong>Overview</strong></p><p>We want to be upfront: this is not a highly technical IT role!</p><p><br></p><p>It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:</p><ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul><p>The first 3-4 weeks will be class-based training, during which the hours will be <strong>Monday-Friday, 10:00a-6:30p</strong>.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
- 2026-04-27T00:00:00Z
- Dunwoody, GA
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects.<br><br>Responsibilities:<br>• Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments.<br>• Manage software installations and ensure systems are updated and functioning efficiently.<br>• Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally.<br>• Support onboarding processes for new hires, including system setup and user account creation.<br>• Oversee IT inventory tracking, reporting on issued equipment and onsite assets.<br>• Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online.<br>• Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects.<br>• Maintain confidentiality and ensure secure handling of company data.<br>• Provide light travel support for onboarding and other IT-related needs.<br>• Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
- 2026-04-22T00:00:00Z