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3 results for Senior Support Specialist in Atlanta, GA

Customer Support Engineer

Kennesaw, GA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-10T00:00:00Z

Help Desk/Desktop Support Analyst

Dunwoody, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects. Responsibilities: • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments. • Manage software installations and ensure systems are updated and functioning efficiently. • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally. • Support onboarding processes for new hires, including system setup and user account creation. • Oversee IT inventory tracking, reporting on issued equipment and onsite assets. • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online. • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects. • Maintain confidentiality and ensure secure handling of company data. • Provide light travel support for onboarding and other IT-related needs. • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
2026-04-22T00:00:00Z

Senior Analyst

Carrollton, GA
onsite
Permanent / Full Time
90000 - 130000 USD / Yearly
We are looking for a Senior Analyst to join our team in Carrollton, Georgia. This role is ideal for an individual with strong attention to detail and expertise in IT governance and business analysis. You will play a key part in monitoring IT metrics and ensuring effective reporting processes across various systems. Responsibilities: • Conduct thorough IT audits to evaluate system performance and compliance with governance standards. • Prepare and distribute detailed metrics reports on IT operations, including financial data and status updates. • Collaborate with project managers to enhance reporting capabilities and support strategic initiatives. • Analyze existing IT processes to identify gaps and recommend improvements. • Assist in the implementation and monitoring of systems like ServiceNow and S/4 Hana. • Provide detailed documentation and analysis for IT-related projects. • Support cross-functional teams with data-driven insights to improve efficiency. • Ensure attention to detail in all aspects of IT reporting and project documentation. • Stay updated on industry standards and best practices to maintain high-quality governance. • Communicate findings and recommendations effectively to stakeholders.
2026-04-01T00:00:00Z