We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p><strong>About the Role</strong></p><p>We are seeking a <strong>Warehouse Management System (WMS) Specialist</strong> to join our operations and supply chain team. This individual will play a key role in supporting, configuring, and optimizing the WMS to ensure smooth day-to-day operations, accurate inventory management, and efficient order fulfillment. The ideal candidate is detail-oriented, collaborative, and comfortable working in a fast-moving, hands-on environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Maintain, configure, and support the WMS platform, ensuring system accuracy and reliability</li><li>Monitor daily warehouse operations and troubleshoot system issues as they arise</li><li>Collaborate with IT, warehouse staff, and operations managers to implement system enhancements</li><li>Document system processes, train end users, and ensure adoption of new functionality</li><li>Support testing and validation during system upgrades, integrations, and process changes</li><li>Analyze data and produce reports to improve warehouse efficiency and order accuracy</li><li>Act as the primary point of contact for WMS-related incidents and improvements</li></ul><p><br></p>
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
<p><strong>ob Posting: Bilingual (Spanish/English) Recruiter</strong></p><p>Ready to join a dynamic team where your bilingual skills can make a real impact? Robert Half, a global leader in staffing and talent solutions, is seeking a <strong>Bilingual Recruiter (Spanish/English)</strong> to help connect employers with top talent. If you're passionate about building relationships, driven to succeed, and thrive in a collaborative environment, this could be the perfect role for you!</p><p><strong>Position Overview</strong></p><p>As a Bilingual Recruiter, you'll play a pivotal role in identifying, recruiting, and placing qualified candidates in exciting opportunities. You'll act as a trusted talent advisor for candidates and companies alike, fostering relationships and helping businesses meet their hiring needs.</p><p><strong>Responsibilities</strong></p><ul><li><strong>Candidate Recruitment:</strong> Source and recruit bilingual (Spanish/English) and monolingual candidates for temporary, full-time, and project-based roles across various industries.</li><li><strong>Relationship Building:</strong> Develop and maintain strong relationships with prospective candidates while understanding their skills, career aspirations, and preferences.</li><li><strong>Job Matching:</strong> Effectively match candidates to open roles by evaluating their qualifications and presenting them to hiring managers.</li><li><strong>Client Support:</strong> Collaborate with employers to understand job openings, requirements, and company culture to ensure accurate candidate placements.</li><li><strong>Marketing Activities:</strong> Work in a <strong>rotation model</strong> where you'll alternate between recruiting activities and marketing desks by reaching out to businesses to develop potential sales opportunities (Source: RH Acronym Guide).</li><li><strong>Administrative Excellence:</strong> Leverage our robust CRM system, Salesforce.com, to track candidate profiles, client interactions, and job orders (Source: RH Acronym Guide).</li></ul><p><br></p>
<p>We are seeking a talented and detail-oriented <strong>Graphic Designer</strong> with proven expertise in <strong>packaging design</strong> and <strong>visual merchandising displays</strong>. This role is ideal for a creative professional who can balance strong conceptual thinking with hands-on execution—bringing brand stories to life across packaging, retail environments, and point-of-sale displays.</p><p>Key Responsibilities</p><ul><li><strong>Packaging Design:</strong></li><li>Conceptualize, design, and produce packaging solutions that are visually compelling, functional, and aligned with brand guidelines.</li><li>Develop dielines, mock-ups, and production-ready artwork in collaboration with vendors and print suppliers.</li><li>Ensure packaging designs consider cost efficiency, sustainability, and customer experience.</li><li><strong>Visual Merchandising & Display:</strong></li><li>Create engaging in-store displays, point-of-purchase (POP) materials, and signage that drive consumer engagement and elevate the retail experience.</li><li>Translate brand identity into physical merchandising solutions for retail and showroom environments.</li><li>Partner with cross-functional teams (marketing, product, retail) to execute seasonal and promotional campaigns.</li><li><strong>Creative & Production Support:</strong></li><li>Collaborate with marketing and product teams to ensure packaging and displays are integrated with broader brand campaigns.</li><li>Prepare high-quality production files and oversee print proofing to maintain accuracy and brand standards.</li><li>Stay up to date with industry trends, materials, and retail innovation to bring fresh ideas to the team.</li></ul><p><br></p>
<p>We are looking for an experienced Director of Data Operations to join our team. This is a long-term contract position offering the opportunity to work on challenging projects that span multiple technical domains. The ideal candidate will bring a depth of expertise in software development, programming, and technical problem-solving, contributing to impactful solutions and innovations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Work closely with business stakeholders to understand ongoing and future data needs.</li><li>Build relationships at every level of the organization and develop a deep understanding of the business context.</li><li>Work with the primary client to prioritize and manage day to day activities, task prioritization, team utilization, and data deliveries, utilizing Agile project and task management.</li><li>Lead data analytics team members to drive full data lifecycle activities, including new platform, data engineering, and reporting capabilities.</li><li>Lead day to day operations to ensure all stakeholder commitments are met.</li><li>Lead migration from legacy data warehouse and business intelligence platform to the new cloud native Azure platform.</li><li>Be hands on with the technologies, such as constructing SQL queries, in order to facilitate effective data analysis, subject domain understanding, troubleshooting, task scoping, data quality checks, and demonstrations.</li><li>Establish, maintain, and coordinate Agile development and operations, including Program Increment Planning.</li><li>Manage design, development, deployment, and operation of Microsoft Azure based data solutions.</li><li>Coordinate support from infrastructure and network support teams, vendors, and government service providers.</li><li>Maintain continuous learning to propose new approaches and solutions to meet client needs.</li><li>Incorporate and drive best practices in cloud based data infrastructure, data architecture, data quality assurance, data security, data standards, data management, data governance, data engineering, performance optimization, reporting, and analytics.</li><li>Collaborate with the client to maintain technical roadmap, ensuring incorporation of latest tools and technologies such as Generative AI.</li><li>Ensure appropriate project knowledge management and documentation.</li></ul>
<p><strong><u>Robert Half HR Solutions is currently recruiting for an experienced Banner HRIS Subject Matter Expert contractor</u></strong> to support our client on a long-term contract basis in Atlanta, Georgia. This role is perfect for a candidate with deep expertise in Banner HRIS system, and a strong ability to support both HR and IT functions. You will play a pivotal role in ensuring data integrity, generating advanced reports, and providing actionable insights to drive organizational success. While many HRIS systems behave similarly, <strong><u>our client will only consider candidates who have extensive Banner experience</u></strong>. Candidates who cannot demonstrate extensive Banner HRIS skills will not be contacted for this role. </p><p><br></p><p>This role is remote, however our client would ideally like to consider candidates who reside in the state of Georgia, so the Banner SME can be available to meet intermittently for onsite meetings in the city of Atlanta.</p><p><br></p><p>Responsibilities:</p><p>• Utilize Banner HRIS system to create and execute advanced reports tailored to organizational needs.</p><p>• Audit and validate data entries within the Banner system to ensure accuracy and compliance.</p><p>• Collaborate with HR and IT departments to provide technical and functional support.</p><p>• Serve as a key resource for HR end users, guiding them on system functionalities and best practices.</p><p>• Analyze HRIS data to identify trends and recommend improvements.</p><p>• Assist in the transition and integration of HRIS systems, ensuring minimal disruption to operations.</p><p>• Provide training and documentation for HRIS system users.</p><p>• Troubleshoot and resolve system-related issues in a timely manner.</p><p>• Maintain system security and ensure data confidentiality.</p><p>• Develop and implement processes to enhance system efficiency and user experience.</p>
<p>Financial services firm in Atlanta, GA and New York, NY seeking an attorney to join their inhouse legal team. Role will provide expert legal guidance and manage complex transactions within the structured finance and asset management industry. This position requires a strong background in corporate law, structured finance, and compliance, as well as the ability to oversee diverse legal matters. They are seeking someone with strong <em>residential</em> mortgage experience in terms of securitization, mortgage whole purchases and sales, warehouse lending or finance agreements, and private fund formation.</p><p><br></p><p>• Provide legal advice and strategic counsel on structured finance products, including residential mortgage-backed securities and whole loan transactions.</p><p>• Draft, negotiate, and review contracts related to fund formation, financing acquisitions, and investment structuring.</p><p>• Manage legal aspects of acquiring, financing, and securitizing real estate assets.</p><p>• Oversee corporate governance and compliance for domestic and foreign entities.</p><p>• Handle commercial transactions, mergers, real estate deals, and litigation matters.</p><p>• Develop and implement policies for human resources and ensure regulatory compliance.</p><p>• Monitor vendor contracts, ensuring accuracy and alignment with organizational goals.</p><p>• Advise on financial regulations and oversee compliance with legal standards.</p><p>• Support investment sourcing and structuring activities to align with company objectives.</p><p>• Collaborate with cross-functional teams to address legal challenges and drive business outcomes</p>
