<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
<p><strong>Overview:</strong></p><p>Robert Half’s Technology Practice is building a pipeline of experienced Network Engineers for upcoming contract/contract‑to‑hire roles with clients across Metro Atlanta. If you have hands-on network engineering experience and are open to new opportunities, we want to connect with you.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Design, implement, and support LAN/WAN networks across multi-site environments</li><li>Configure, maintain, and troubleshoot routers, switches, firewalls, and wireless systems</li><li>Monitor network performance, identify bottlenecks, and optimize throughput</li><li>Manage network security policies, VPNs, and access controls</li><li>Support network upgrades, migrations, and hardware refreshes</li><li>Perform root-cause analysis for network incidents and provide timely resolutions</li><li>Document network configurations, diagrams, and procedures</li><li>Collaborate with security, infrastructure, and application teams on cross-functional projects</li></ul>
<p>We are looking for a Network Engineer to lead projects, guide and mentor the engineering team, and manage complex network and system solutions. The ideal candidate will be skilled in designing, configuring, and implementing solutions, performing advanced troubleshooting, and providing expert-level technical support. This role includes working closely with Solution Architects on pre-sales engineering, system architecture, and designing both on-premises and cloud-based solutions. The candidate should also be capable of implementing advanced technologies and serving as a key escalation point for engineering support.</p><p><br></p><p>5 days onsite in Norcross GA</p><p>This position does not offer C2C or Sponsorship now or in the future.</p><p><br></p><p>Top Requirements for the role:</p><ul><li>Juniper and EVPN experience is REQUIRED – this is non-negotiable.</li><li>Must be a hands-on Level 3 engineer.</li><li>Certifications are important, with a preference for Juniper credentials.</li><li>Strong routing and switching experience with an EVPN focus.</li><li>Certifications such as JNCIE, CCIE, or CCNP with strong Juniper experience and relevant EVPN/VXLAN exposure.</li><li>Juniper JNCIE certified is ideal- if you do not have JNCIE could be considered if you have substantial Juniper and EVPN experience (MUST HAVE).</li><li>Juniper experience with EVPN and VXLAN (EVPN experience is prioritized over VXLAN-only experience)</li><li>Juniper experience that is limited to firewalls will not be consider.</li></ul>
<p>We are seeking a hands-on <strong>Linux / UNIX Systems Administrator</strong> to take full ownership of a 200+ Linux environment. This is a critical, execution-focused role.</p><p>This individual will stabilize, modernize, secure, and actively manage our Linux infrastructure, including systems supporting OS/400 (OS4) integrations</p>
We are looking for a skilled Systems Administrator to join our team in Atlanta, Georgia. This role is ideal for someone with a strong technical background, especially in Apple hardware and software, who can ensure system integrity and security. As part of our dynamic environment, you will contribute to maintaining and enhancing our IT infrastructure while collaborating closely with team members.<br><br>Responsibilities:<br>• Manage and support Apple hardware and MacOS systems, ensuring optimal performance and reliability.<br>• Provide assistance with help desk operations, including prioritization, reporting, and time management.<br>• Administer tools such as Adobe Creative Cloud, Google Apps, GSuite, ZenDesk, Active Directory, and mobile device management systems.<br>• Oversee imaging and deployment of Apple machines, with expertise in Kandji being an advantage.<br>• Implement security measures to protect company data and assets while maintaining system integrity.<br>• Collaborate with teams to deliver training initiatives and create clear documentation for internal processes.<br>• Troubleshoot technical issues and provide timely resolutions to maintain smooth operations.<br>• Promote a positive and respectful work environment, fostering teamwork and open communication.<br>• Ensure dependability by consistently delivering on commitments and exceeding expectations.
<p><strong>Primary Responsibilities</strong></p><ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul><p><strong>Job Requirements</strong></p><ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
