8 results for Network Support Technician in Atlanta, GA

Network Engineer

Alpharetta, GA
onsite
Permanent
80000 - 120000 USD / Yearly
We are seeking a skilled and motivated Mid-Level Network Engineer to join our IT Infrastructure team in Alpharetta, GA. The ideal candidate will have hands-on experience designing, implementing, and supporting enterprise network environments. This role requires strong technical expertise, problem-solving skills, and the ability to collaborate across teams to ensure reliable, secure, and scalable network operations. Key Responsibilities<ul><li>Design, configure, implement, and maintain LAN/WAN network infrastructure</li><li>Manage routing and switching environments (Cisco, Aruba, or equivalent)</li><li>Monitor network performance and troubleshoot connectivity, latency, and security issues</li><li>Support firewall configurations and network security controls</li><li>Maintain VPN solutions and remote connectivity services</li><li>Perform network upgrades, patching, and hardware refresh initiatives</li><li>Document network diagrams, configurations, and standard operating procedures</li><li>Collaborate with cybersecurity, systems, and cloud teams to ensure infrastructure alignment</li><li>Participate in on-call rotation and provide Tier 2/3 support as needed</li></ul>
2026-02-20T00:00:00Z

Network Security Engineer

Alpharetta, GA
onsite
Permanent
100000 - 125000 USD / Yearly
Senior Network Security Engineer (MSP Environment) We are seeking a Senior Network Security Engineer to design, implement, and support secure network infrastructures across multiple client environments. This role is responsible for maintaining high-performing network systems while ensuring strong security controls, segmentation, and threat visibility across enterprise networks.The ideal candidate has deep experience working within managed services or multi-client environments, supporting complex networking infrastructures and implementing security best practices. This position requires someone comfortable troubleshooting advanced network issues, designing secure architectures, and acting as a senior escalation point for critical incidents. Key Responsibilities <ul><li>Design, deploy, and maintain network infrastructure including routers, switches, wireless networks, and firewalls across multiple client environments.</li><li>Support enterprise LAN, WAN, and wireless connectivity systems to ensure high availability and performance.</li><li>Implement and manage networking protocols such as TCP/IP, VLANs, QoS, RSTP, LACP/LAG, and multicast technologies.</li><li>Implement and maintain network security controls across switching, wireless, and firewall platforms.</li><li>Design secure network segmentation strategies including VLAN segmentation, micro-segmentation, and multi-tenant network architectures.</li><li>Configure and manage firewall policies, NAT rules, and security filtering using least-privilege access principles.</li><li>Implement secure wireless network authentication methods including WPA2/WPA3 enterprise authentication and RADIUS-based access controls.</li><li>Design and maintain private wireless networks supporting role-based or device-based access policies.</li><li>Support modern access control frameworks including Zero Trust Network Access (ZTNA) approaches.</li><li>Implement network access controls such as 802.1X authentication, device profiling, and endpoint-based access policies.</li><li>Monitor network traffic and security events using network analytics tools and firewall telemetry.</li><li>Identify suspicious activity through log analysis, flow monitoring, and threat intelligence indicators.</li><li>Coordinate with security or incident response teams to investigate potential threats and implement containment actions.</li><li>Serve as a Tier 3 escalation point for complex network troubleshooting and infrastructure issues.</li><li>Diagnose and resolve connectivity problems involving routing, switching, wireless networks, and firewall systems.</li><li>Support proactive monitoring and preventative maintenance to maximize uptime.</li><li>Onboard and maintain network infrastructure within monitoring platforms for inventory tracking, alerting, and configuration management.</li><li>Analyze network alerts and performance metrics to identify potential issues before service disruption occurs.</li><li>Maintain detailed documentation of network configurations, security policies, and infrastructure changes.</li><li>Participate in change management reviews and ensure proper documentation for infrastructure updates.</li><li>Work closely with internal engineers and client stakeholders to resolve infrastructure challenges and implement new solutions.</li><li>Provide technical guidance and communicate complex technical findings clearly to both technical and non-technical audiences.</li></ul>
2026-03-05T00:00:00Z

Job Information Technical Support Specialist II

Alpharetta, GA
onsite
Temporary
28 - 30 USD / Hourly
We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards. Key Responsibilities:· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.· Administer endpoint management tools: • Windows: Autopilot / Intune• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).· Support Teams Rooms / AV equipment and coordinate vendor escalations.· Maintain accurate documentation and ticket updates in ServiceNow.· Identify recurring issues and contribute to knowledge base articles and process improvements.· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.
2026-03-16T00:00:00Z

Help Desk/Desktop Support Analyst

Atlanta, GA
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement. Responsibilities: • Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees. • Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs. • Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services. • Monitor on-premises IT infrastructure to identify and address potential issues proactively. • Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently. • Maintain inventory of IT equipment, performing asset management activities as needed. • Support employee IT services, including onboarding, offboarding, and workstation relocations. • Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery. • Develop documentation and processes to reduce incidents and enhance service desk efficiency.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Duluth, GA
onsite
Permanent
55000 - 60000 USD / Yearly
Primary Responsibilities<ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul>Job Requirements<ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
2026-02-17T00:00:00Z

Help Desk/Desktop Support Analyst

Marietta, GA
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting. Responsibilities: • Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users. • Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions. • Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems. • Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction. • Support electronic documentation software and internet connectivity systems within ambulance vehicles. • Maintain system performance and reliability by diagnosing and resolving connectivity issues. • Collaborate with other IT team members to address complex technical challenges. • Train end-users on proper use of hardware and software to enhance productivity. • Ensure compliance with organizational policies and security protocols during system support. • Document technical procedures, solutions, and resolutions for future reference.
2026-03-06T00:00:00Z

Sr. Network Engineer

Norcross, GA
onsite
Permanent
140000 - 160000 USD / Yearly
We are looking for a Network Engineer to lead projects, guide and mentor the engineering team, and manage complex network and system solutions. The ideal candidate will be skilled in designing, configuring, and implementing solutions, performing advanced troubleshooting, and providing expert-level technical support. This role includes working closely with Solution Architects on pre-sales engineering, system architecture, and designing both on-premises and cloud-based solutions. The candidate should also be capable of implementing advanced technologies and serving as a key escalation point for engineering support. 5 days onsite in Norcross GAThis position does not offer C2C or Sponsorship now or in the future. Top Requirements for the role:<ul><li>Juniper and EVPN experience is REQUIRED – this is non-negotiable.</li><li>Must be a hands-on Level 3 engineer.</li><li>Certifications are important, with a preference for Juniper credentials.</li><li>Strong routing and switching experience with an EVPN focus.</li><li>Certifications such as JNCIE, CCIE, or CCNP with strong Juniper experience and relevant EVPN/VXLAN exposure.</li><li>Juniper JNCIE certified is ideal- if you do not have JNCIE could be considered if you have substantial Juniper and EVPN experience (MUST HAVE).</li><li>Juniper experience with EVPN and VXLAN (EVPN experience is prioritized over VXLAN-only experience)</li><li>Juniper experience that is limited to firewalls will not be consider.</li></ul>
2026-02-17T00:00:00Z

Jr. Network Operations Engineer

Alpharetta, GA
onsite
Permanent
75000 - 100000 USD / Yearly
Network Engineer (NOC ) We are seeking a Network Engineer with strong Network Operations Center (NOC) experience to support and maintain network environments across multiple client infrastructures. This role focuses on monitoring network health, responding to alerts, troubleshooting outages, and ensuring stable and secure connectivity across distributed networks.The ideal candidate has experience working in a managed services or multi-client environment, supporting network infrastructure through monitoring platforms and escalation workflows. This role requires someone who is comfortable responding to alerts, diagnosing network incidents, and maintaining uptime across complex environments. Key Responsibilities <ul><li>Monitor network infrastructure using NOC monitoring platforms to ensure network availability and performance.</li><li>Respond to alerts and incidents related to network connectivity, access points, routing issues, and firewall events.</li><li>Troubleshoot outages and escalate or resolve issues impacting network services.</li><li>Participate in operational incident response and follow structured troubleshooting methodologies during service disruptions.</li><li>Deploy, configure, and maintain network infrastructure including routers, switches, firewalls, and wireless access points.</li><li>Support network environments across multiple client infrastructures and distributed locations.</li><li>Assist with network upgrades, configuration updates, and infrastructure improvements.</li><li>Assist with implementation and maintenance of network security practices and firewall configurations.</li><li>Support multiple firewall platforms and maintain network segmentation and access control policies.</li><li>Maintain accurate documentation of network configurations, incident response procedures, and troubleshooting steps.</li><li>Provide technical updates and reporting during operational incidents or troubleshooting activities.</li><li>Follow best practices for operational documentation and escalation procedures within the NOC environment.</li><li>Work closely with engineering teams and internal stakeholders to resolve network issues and improve infrastructure reliability.</li><li>Provide technical support and guidance to internal teams and client stakeholders when network incidents occur.</li><li>Stay current on networking technologies, monitoring tools, and operational best practices related to network infrastructure and security.</li></ul>
2026-03-05T00:00:00Z