<p>We are looking for an experienced Director of Data Operations to join our team. This is a long-term contract position offering the opportunity to work on challenging projects that span multiple technical domains. The ideal candidate will bring a depth of expertise in software development, programming, and technical problem-solving, contributing to impactful solutions and innovations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Work closely with business stakeholders to understand ongoing and future data needs.</li><li>Build relationships at every level of the organization and develop a deep understanding of the business context.</li><li>Work with the primary client to prioritize and manage day to day activities, task prioritization, team utilization, and data deliveries, utilizing Agile project and task management.</li><li>Lead data analytics team members to drive full data lifecycle activities, including new platform, data engineering, and reporting capabilities.</li><li>Lead day to day operations to ensure all stakeholder commitments are met.</li><li>Lead migration from legacy data warehouse and business intelligence platform to the new cloud native Azure platform.</li><li>Be hands on with the technologies, such as constructing SQL queries, in order to facilitate effective data analysis, subject domain understanding, troubleshooting, task scoping, data quality checks, and demonstrations.</li><li>Establish, maintain, and coordinate Agile development and operations, including Program Increment Planning.</li><li>Manage design, development, deployment, and operation of Microsoft Azure based data solutions.</li><li>Coordinate support from infrastructure and network support teams, vendors, and government service providers.</li><li>Maintain continuous learning to propose new approaches and solutions to meet client needs.</li><li>Incorporate and drive best practices in cloud based data infrastructure, data architecture, data quality assurance, data security, data standards, data management, data governance, data engineering, performance optimization, reporting, and analytics.</li><li>Collaborate with the client to maintain technical roadmap, ensuring incorporation of latest tools and technologies such as Generative AI.</li><li>Ensure appropriate project knowledge management and documentation.</li></ul>
Job Posting: contract Customer Service Representative Position Type: contract, ongoing assignment Pay Rate: $22/hour Location: Dunwoody, Sandy Springs <br> About the Role We are recruiting motivated and detail-oriented Customer Service Representatives for a contract, ongoing assignment in a high-volume call center. If you enjoy solving problems, providing excellent customer support, and working in a fast-paced environment, this role is for you! Key Responsibilities: Handle 50 to 80 inbound and outbound calls daily, ensuring a detail oriented and positive customer experience. Respond to inquiries, resolve issues, and provide accurate information about products, services, or policies. Document all customer interactions in an internal database. Collaborate with team members to meet key performance indicators (KPIs) and service-level agreements (SLAs). Proactively identify opportunities to enhance customer satisfaction and suggest best practices for handling common inquiries. Qualifications Needed: Previous customer service experience in a high-volume call center required. Sales or upselling experience. Strong communication skills, both verbal and written. Excellent problem-solving abilities and high attention to detail. Comfortable working in a fast-paced, dynamic environment. Familiarity with customer relationship management (CRM) tools is advantageous.
