We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement.<br><br>Responsibilities:<br>• Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees.<br>• Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs.<br>• Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services.<br>• Monitor on-premises IT infrastructure to identify and address potential issues proactively.<br>• Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently.<br>• Maintain inventory of IT equipment, performing asset management activities as needed.<br>• Support employee IT services, including onboarding, offboarding, and workstation relocations.<br>• Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery.<br>• Develop documentation and processes to reduce incidents and enhance service desk efficiency.
<p><strong>Primary Responsibilities</strong></p><ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul><p><strong>Job Requirements</strong></p><ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting.<br><br>Responsibilities:<br>• Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users.<br>• Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions.<br>• Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems.<br>• Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction.<br>• Support electronic documentation software and internet connectivity systems within ambulance vehicles.<br>• Maintain system performance and reliability by diagnosing and resolving connectivity issues.<br>• Collaborate with other IT team members to address complex technical challenges.<br>• Train end-users on proper use of hardware and software to enhance productivity.<br>• Ensure compliance with organizational policies and security protocols during system support.<br>• Document technical procedures, solutions, and resolutions for future reference.
<p>We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.</p><p>This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.</p><p>You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).</p><p>· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.</p><p>· Administer endpoint management tools: </p><p>• Windows: Autopilot / Intune</p><p>• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)</p><p>· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.</p><p>· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).</p><p>· Support Teams Rooms / AV equipment and coordinate vendor escalations.</p><p>· Maintain accurate documentation and ticket updates in ServiceNow.</p><p>· Identify recurring issues and contribute to knowledge base articles and process improvements.</p><p>· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.</p>
We are looking for a skilled Data Engineer to join our logistics team in Lithonia, Georgia. In this role, you will design, construct, and maintain data pipelines and infrastructure to support analytics and operational systems. You will play a key role in enabling data visualization tools, optimizing data processes, and ensuring the accuracy and availability of critical information.<br><br>Responsibilities:<br>• Design and implement data pipelines to efficiently extract, transform, and load data from multiple sources.<br>• Develop and maintain data models and storage solutions to support analytics and reporting needs.<br>• Collaborate with stakeholders to troubleshoot data inconsistencies and resolve technical issues.<br>• Utilize Tableau or Power BI to create meaningful data visualizations that drive business insights.<br>• Write and optimize database procedures, triggers, and other SQL-based functionalities.<br>• Manage and monitor databases to ensure their performance and reliability.<br>• Provide technical guidance to analysts on best practices in data governance and performance optimization.<br>• Participate in cross-functional projects to enhance data accessibility and quality across departments.<br>• Explore and integrate Python-based solutions to enhance data engineering processes.<br>• Assist in training and development related to data availability and analytics tools.
<p><u>Senior Network Security Engineer (MSP Environment)</u></p><p><br></p><p>We are seeking a Senior Network Security Engineer to design, implement, and support secure network infrastructures across multiple client environments. This role is responsible for maintaining high-performing network systems while ensuring strong security controls, segmentation, and threat visibility across enterprise networks.</p><p>The ideal candidate has deep experience working within managed services or multi-client environments, supporting complex networking infrastructures and implementing security best practices. This position requires someone comfortable troubleshooting advanced network issues, designing secure architectures, and acting as a senior escalation point for critical incidents.</p><p><br></p><p><u>Key Responsibilities</u></p><p><br></p><ul><li>Design, deploy, and maintain network infrastructure including routers, switches, wireless networks, and firewalls across multiple client environments.</li><li>Support enterprise LAN, WAN, and wireless connectivity systems to ensure high availability and performance.</li><li>Implement and manage networking protocols such as TCP/IP, VLANs, QoS, RSTP, LACP/LAG, and multicast technologies.</li><li>Implement and maintain network security controls across switching, wireless, and firewall platforms.</li><li>Design secure network segmentation strategies including VLAN segmentation, micro-segmentation, and multi-tenant network architectures.</li><li>Configure and manage firewall policies, NAT rules, and security filtering using least-privilege access principles.</li><li>Implement secure wireless network authentication methods including WPA2/WPA3 enterprise authentication and RADIUS-based access controls.</li><li>Design and maintain private wireless networks supporting role-based or device-based access policies.</li><li>Support modern access control frameworks including Zero Trust Network Access (ZTNA) approaches.</li><li>Implement network access controls such as 802.1X authentication, device profiling, and endpoint-based access policies.</li><li>Monitor network traffic and security events using network analytics tools and firewall telemetry.</li><li>Identify suspicious activity through log analysis, flow monitoring, and threat intelligence indicators.</li><li>Coordinate with security or incident response teams to investigate potential threats and implement containment actions.</li><li>Serve as a Tier 3 escalation point for complex network troubleshooting and infrastructure issues.</li><li>Diagnose and resolve connectivity problems involving routing, switching, wireless networks, and firewall systems.</li><li>Support proactive monitoring and preventative maintenance to maximize uptime.</li><li>Onboard and maintain network infrastructure within monitoring platforms for inventory tracking, alerting, and configuration management.</li><li>Analyze network alerts and performance metrics to identify potential issues before service disruption occurs.</li><li>Maintain detailed documentation of network configurations, security policies, and infrastructure changes.</li><li>Participate in change management reviews and ensure proper documentation for infrastructure updates.</li><li>Work closely with internal engineers and client stakeholders to resolve infrastructure challenges and implement new solutions.</li><li>Provide technical guidance and communicate complex technical findings clearly to both technical and non-technical audiences.</li></ul>
We are looking for a skilled Database Administrator to join our team in Johns Creek, Georgia. In this Contract to permanent role, you will play a critical part in managing and optimizing our database systems to ensure high performance, security, and reliability. This is an excellent opportunity to work with cutting-edge technologies and contribute to a dynamic team within the motor freight forwarding industry.<br><br>Responsibilities:<br>• Monitor and analyze database performance, identifying and resolving bottlenecks to ensure optimal efficiency.<br>• Manage user and application permissions, maintaining secure access controls and implementing encryption standards.<br>• Optimize database structures, including normalization, indexing, and stored procedures, to enhance performance and data integrity.<br>• Collaborate with developers and stakeholders to address technical challenges and support database-related needs.<br>• Develop and execute backup and disaster recovery strategies, ensuring data availability and reliability.<br>• Conduct regular tests of restore processes and ensure backups are completed successfully on schedule.<br>• Manage database replication across multiple servers, mitigating potential impacts of updates on replication.<br>• Implement and maintain data-tier application tools to ensure schema versioning and consistency.<br>• Ensure sensitive data is sanitized in non-production environments to minimize exposure risks.<br>• Stay informed about advancements in database technologies to continuously improve systems and processes.
We are looking for a skilled Database Administrator to join our team in Johns Creek, Georgia. This is a Contract to permanent position where you will play a pivotal role in managing, optimizing, and securing our database systems. Your expertise will ensure the seamless operation of critical data processes, supporting both performance and data integrity.<br><br>Responsibilities:<br>• Monitor and analyze database performance, identifying and resolving bottlenecks to ensure optimal operation.<br>• Manage user and application permissions, implementing access controls and maintaining encryption across clustered environments.<br>• Optimize database configurations, queries, and stored procedures to improve efficiency and reliability.<br>• Collaborate with developers and stakeholders to address technical challenges and support database-related initiatives.<br>• Establish and maintain comprehensive backup and disaster recovery strategies, including regular testing of restore processes.<br>• Implement database replication across multiple servers to ensure data availability and consistency.<br>• Conduct database normalization and leverage foreign keys, indexes, and other techniques to enhance data integrity.<br>• Provide guidance and training on database best practices and emerging technologies.<br>• Sanitize sensitive data in non-production environments to minimize exposure and ensure compliance with data protection standards.
We are seeking a detail-oriented and analytical Data Analyst to join our team in the Metro Atlanta area. This role is ideal for a detail oriented who enjoys transforming complex data into actionable insights that drive business decisions. You will work cross-functionally with stakeholders across operations, finance, marketing, and technology to support strategic initiatives through data-driven analysis. <br> Key Responsibilities Collect, clean, and analyze large datasets to identify trends and insights Develop dashboards and reports using BI tools (Power BI, Tableau, or similar) Write and optimize SQL queries to extract and manipulate data Perform ad hoc analysis to support business initiatives and leadership requests Translate business requirements into technical data solutions Monitor KPIs and provide actionable recommendations Support data validation, integrity checks, and quality assurance processes Collaborate with engineering and IT teams to improve data pipelines