We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical support for a logistics operation in Georgia. In this role, you will serve as a key resource for employees by resolving everyday technology issues, setting up user equipment, and ensuring a smooth desktop experience across the organization. The ideal candidate brings solid Microsoft 365 and Windows support experience, communicates well with users at all levels, and approaches technical challenges with a service-focused mindset.<br><br>Responsibilities:<br>• Deliver first-line support for desktop hardware, software applications, printers, and other employee technology tools.<br>• Diagnose and resolve issues involving Microsoft 365, Windows operating systems, and general end-user computing environments.<br>• Assist with the operation and basic support of virtual machines, including work within Hyper-V-based environments.<br>• Prepare, configure, and deploy workstations while setting up user access and accounts for new or existing employees.<br>• Monitor and address service desk requests in a timely manner, prioritizing incidents to minimize disruption to business operations.<br>• Route more advanced or specialized technical problems to senior IT team members when additional expertise is required.<br>• Provide clear, detail-focused assistance to staff across the business, including senior leadership and executive-level users.<br>• Perform foundational troubleshooting related to network connectivity, computer hardware, and system performance issues.<br>• Maintain accurate records of support activity, documenting reported issues, actions taken, and final resolutions.

• Experience supporting Microsoft 365 in a business environment.<br>• Hands-on background with Windows desktop support, including Windows 10.<br>• Familiarity with virtual machine administration and basic restart or recovery tasks.<br>• Exposure to Hyper-V is strongly preferred.<br>• Knowledge of Active Directory and service desk ticket management processes.<br>• Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.<br>• Effective communication and customer service abilities, including interaction with executive users.<br>• Comfortable working onsite in a collaborative team setting and eager to continue learning.

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