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146 results in Atlanta, GA

Workday Source to Pay

Atlanta, GA
onsite
Permanent / Full Time
160000 - 190000 USD / Yearly
We are looking for an experienced ERP Integration Manager to join our team in Atlanta, Georgia. In this role, you will focus on optimizing healthcare supply chain processes, leveraging innovative technologies, and driving operational excellence. The ideal candidate will bring expertise in supply chain management, automation, and analytics, as well as strong leadership and client relationship skills. Responsibilities: • Oversee the design and implementation of advanced healthcare supply chain solutions to improve sourcing, procurement, inventory management, and supplier performance. • Utilize automation, artificial intelligence, machine learning, and predictive analytics to enhance operational efficiency and streamline payment processes. • Manage and integrate traditional supply chain technologies such as Contract Lifecycle Management, Source-to-Pay systems, and Warehouse Management Systems. • Evaluate, interpret, and organize complex data to support strategic decision-making. • Build and maintain strong relationships with senior executives and key stakeholders. • Lead business development initiatives, identifying opportunities and executing strategies to secure new clients and projects. • Communicate effectively with clients, including executives, to address issues, risks, and challenges. • Provide leadership and mentorship to teams, conducting performance evaluations, coaching, and fostering collaboration. • Coordinate across teams to ensure project alignment and motivate team members to achieve goals. • Ensure compliance and risk management within supply chain operations.
2026-06-17T00:00:00Z

Data Entry Clerk

Roswell, GA
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a detail-oriented Data Entry Clerk to support accurate and timely record processing for a Contract position based in Roswell, Georgia. This role is ideal for someone who works efficiently with large volumes of information, maintains strong accuracy, and is comfortable using computer-based systems throughout the day. The successful candidate will help keep data organized, up to date, and readily accessible for business operations. Responsibilities:<ul><li>Perform high-volume, accurate data entry of inventory records into internal systems</li><li>Input and verify numeric-heavy data, including serial numbers and lot numbers</li><li>Review and validate data for completeness and accuracy before entry</li><li>Assist in clearing a backlog of inventory information to support billing processes</li><li>Maintain consistent productivity while meeting accuracy standards</li><li>Collaborate with internal team members as needed to clarify or verify data</li></ul>
2026-06-18T00:00:00Z

Senior Analyst

Carrollton, GA
onsite
Permanent / Full Time
90000 - 130000 USD / Yearly
We are looking for a Senior Analyst to join our team in Carrollton, Georgia. This role is ideal for an individual with strong attention to detail and expertise in IT governance and business analysis. You will play a key part in monitoring IT metrics and ensuring effective reporting processes across various systems. Responsibilities: • Conduct thorough IT audits to evaluate system performance and compliance with governance standards. • Prepare and distribute detailed metrics reports on IT operations, including financial data and status updates. • Collaborate with project managers to enhance reporting capabilities and support strategic initiatives. • Analyze existing IT processes to identify gaps and recommend improvements. • Assist in the implementation and monitoring of systems like ServiceNow and S/4 Hana. • Provide detailed documentation and analysis for IT-related projects. • Support cross-functional teams with data-driven insights to improve efficiency. • Ensure attention to detail in all aspects of IT reporting and project documentation. • Stay updated on industry standards and best practices to maintain high-quality governance. • Communicate findings and recommendations effectively to stakeholders.
2026-06-17T00:00:00Z

IT Project Manager

Duluth, GA
onsite
Temporary / Contract
55 - 60 USD / Hourly
OverviewWe are seeking an experienced IT Project Manager to lead a variety of technology initiatives supporting both internal business operations and customer-facing projects. This individual will be responsible for managing project scope, timelines, resources, risks, and stakeholder communications while driving successful project delivery across multiple concurrent initiatives. Responsibilities<ul><li>Lead end-to-end delivery of IT projects from initiation through implementation and post-go-live support.</li><li>Manage project plans, timelines, budgets, risks, issues, and dependencies.</li><li>Coordinate cross-functional teams including IT, operations, vendors, and business stakeholders.</li><li>Facilitate project meetings, status updates, and executive communications.</li><li>Support implementation, enhancement, and maintenance initiatives involving transportation and operational systems.</li><li>Manage customer-facing technology projects including system integrations, onboarding efforts, and implementation activities.</li><li>Partner with vendors and third-party providers to ensure successful project execution.</li><li>Drive change management, user adoption, training, and process improvement efforts.</li><li>Ensure projects are delivered on time, within scope, and aligned with business objectives.</li></ul>*Please note: This is a fully onsite position in Johns Creek, GA. No exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite
2026-06-10T00:00:00Z

Facility Coordinator

Atlanta, GA
onsite
Temporary / Contract
18 - 25 USD / Hourly
We are seeking a proactive and detail-oriented Facility Coordinator to support the day-to-day operations and maintenance of our facilities. This role is responsible for ensuring a safe, functional, and well-maintained work environment by coordinating vendors, managing service requests, and supporting workplace operations.Key Responsibilities<ul><li>Coordinate routine maintenance, repairs, and facility-related services (HVAC, electrical, plumbing, etc.)</li><li>Manage vendor relationships, including scheduling, performance tracking, and issue resolution</li><li>Track and respond to facility work orders and service requests in a timely manner</li><li>Support office operations including space planning, workstation setup, and employee moves</li><li>Maintain facility records, contracts, and maintenance logs</li><li>Ensure compliance with safety standards, building regulations, and company policies</li><li>Conduct regular facility inspections to identify and address issues proactively</li><li>Order and manage inventory for office and facility supplies</li><li>Assist with emergency response procedures and building access/security coordination</li><li>Support projects such as renovations, upgrades, or office expansions</li></ul>
2026-06-05T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-06-09T00:00:00Z

Director of IT Application Services

Atlanta, GA
onsite
Permanent / Full Time
250000 - 265000 USD / Yearly
We are looking for an experienced Director of IT Application Services to lead and oversee the development, implementation, and management of enterprise systems within our organization. Based in Atlanta, Georgia, this role requires a deep understanding of IT strategies and applications architecture to drive business growth and efficiency. The ideal candidate will collaborate closely with stakeholders to align technology solutions with organizational goals. Responsibilities: • Define and execute the strategy, architecture, and deployment of enterprise systems to support organizational expansion. • Lead the design, development, and implementation of application roadmaps in collaboration with business stakeholders. • Manage the overall applications architecture and ensure alignment with business requirements. • Partner with stakeholders to identify process improvements and implement technology solutions that enhance efficiency. • Oversee product management for applications and ensure technical delivery aligns with strategic goals. • Maintain regular communication with leadership teams to ensure alignment on IT priorities and initiatives. • Provide guidance and leadership to medium and large teams involved in application development and deployment. • Ensure optimization and functionality of relational database systems and IT support methodologies. • Monitor and evaluate the performance of enterprise applications to ensure they meet organizational needs. • Drive the adoption of Agile methodologies to improve delivery and project outcomes.
2026-06-10T00:00:00Z

Online Marketing Specialist

Alpharetta, GA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
The Online Marketing Specialist – Performance Marketing drives paid search strategy, execution, and optimization to increase experience in traffic and measurable growth across digital channels. This role manages campaigns across Google Ads and Microsoft Ads within a product-focused, B2B e-commerce environment. It leverages automation, platform-based machine learning, and emerging AI tools to improve performance through continuous testing and optimization. The position requires strong analytical skills, independent ownership of campaigns, and the ability to identify and scale growth opportunities. What Success Looks Like Improve ROAS and reduce CPA through ongoing optimization Scale high-performing campaigns that drive experience in traffic and revenue Execute structured testing that delivers actionable insights Build automated reporting to improve visibility and decision-making Key Responsibilities Campaign Management Plan, launch, and optimize paid search campaigns across Google Ads and Microsoft Ads Manage keyword strategy, targeting, bids, and ad development Leverage automation (e.g., Smart Bidding, Performance Max) to improve efficiency Monitor performance and implement data-driven optimizations Partner with platform representatives on new features and opportunities Optimization & Testing Use automation and AI tools to identify and execute optimization strategies Run structured experiments (A/B testing across bids, audiences, and creative) Analyze results and scale successful initiatives Identify opportunities to streamline campaign management and reporting Analytics & Reporting Track performance metrics including ROAS, CPA, conversion rate, and revenue Build dashboards and automate reporting Deliver regular insights, recommendations, and ad hoc analysis E-Commerce & Cross-Functional Support Support product-focused and e-commerce campaigns, including new launches Develop campaigns to increase product visibility and conversions Partner with product, content, and SEO teams to align strategy Technology & Continuous Improvement Stay current on PPC trends, tools, and platform updates Evaluate and test new technologies, features, and automation capabilities Document campaign strategies, testing, and performance insights
2026-06-09T00:00:00Z

Data Entry Clerk

Decatur, GA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Data Entry Clerk to support payroll-related record management for a Contract position based in Decatur, Georgia. In this role, you will help maintain accurate financial and personnel data, ensure budget information is entered correctly, and keep documentation organized for timely processing. This opportunity is well suited for someone who works carefully with numbers, is comfortable with high-volume data tasks, and can collaborate effectively in an education-focused environment. Responsibilities: • Enter budget code information into payroll and related systems with a high degree of accuracy • Review records carefully to confirm payroll data is assigned to the correct fields and categories • Submit and track budget documentation to help meet internal deadlines and processing timelines • Maintain organized digital records and update information as needed to support payroll administration • Use Google Workspace tools to manage files, prepare documentation, and coordinate data entry tasks • Assist with data validation by identifying discrepancies and correcting errors in a timely manner • Support administrative processes connected to the Harris Solutions payroll platform as required
2026-06-16T00:00:00Z

Sr. Financial Analyst

Atlanta, GA
onsite
Temporary / Contract
45 - 50 USD / Hourly
We are seeking a skilled Senior Financial Analyst to join our team in Atlanta, Georgia. In this long-term contract role, you will play a key part in driving financial insights and supporting strategic decision-making through advanced analysis and modeling techniques. This opportunity is ideal for professionals who excel in financial planning and have a strong aptitude for data-driven problem solving. Responsibilities:• Conduct comprehensive financial analyses to support business strategies and operational decisions.• Develop and maintain financial models to forecast performance and evaluate potential initiatives.• Perform detailed variance analyses to identify trends and deviations in key financial metrics.• Generate ad hoc financial reports to address urgent queries and provide actionable insights.• Utilize data mining techniques to extract, analyze, and interpret large datasets.• Collaborate with cross-functional teams to ensure accurate financial reporting and planning.• Leverage Microsoft Dynamics 365 Business Central to streamline financial processes and enhance data accuracy.• Provide recommendations for continuous improvement in financial operations and reporting.• Monitor market trends and internal performance to identify risks and opportunities.• Assist in preparing presentations and reports to communicate findings to stakeholders.
2026-06-17T00:00:00Z

Director, Brand and Local Media

Atlanta, GA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
The Director, Brand & Local Media is responsible for driving performance across all paid media investments, ensuring campaigns deliver efficient lead generation and support overall conversion goals. This role translates business objectives into clear, actionable media strategies, balancing brand and local priorities while optimizing channel mix, budgets, and performance.The position leads agency partners and holds them accountable for execution, testing rigor, and results. It requires a strong focus on data-driven decision-making—leveraging analytics, attribution insights, and performance trends to guide optimizations, validate assumptions, and improve ROI.This leader regularly provides performance insights and recommendations to senior leadership, identifying opportunities to scale, adjust spend, and mitigate risk. The role also serves as a key liaison between corporate strategy and franchise stakeholders, ensuring local needs are reflected in media planning and performance expectations.Additionally, the Director will lead and develop a high-performing team, drive consistency in how success is measured and communicated, and ensure continuous improvement across media strategy, execution, and outcomes.
2026-06-04T00:00:00Z

Production Designer

Berkeley Lake, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Production Designer to support retail and distribution projects for a machinery manufacturing organization in Duluth, Georgia. This Contract position focuses on creating and updating digital and print-ready visual assets, including online product images, packaging revisions, and sales support materials. The role offers a part-time schedule of three days per week with the flexibility to expand based on business demand, combining remote work with one on-site day each week. Responsibilities: • Create and refine production-ready design assets for retail and distribution channels, ensuring consistency across deliverables. • Prepare and update online product imagery to support digital merchandising and brand presentation. • Revise packaging artwork and related files to reflect current product information and visual standards. • Maintain and refresh sales sheets and other collateral used by internal teams and external partners. • Use Adobe Creative Cloud tools to develop accurate layouts, make revisions, and finalize artwork for release. • Collaborate with stakeholders to gather project details, manage feedback, and deliver updates on schedule. • Support print production needs by organizing files, checking specifications, and preparing assets for output.
2026-06-01T00:00:00Z

Executive Administrative Assistant

Stockbridge, GA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Job Summary: We are seeking a highly skilled Executive Administrator to provide high-level support to senior leadership and help ensure the smooth operation of daily business activities. This role requires exceptional organizational ability, sound judgment, discretion with confidential information, and the capacity to manage multiple priorities in a fast-paced environment. Key Responsibilities: <ul><li>Provide comprehensive administrative support to executives and leadership teams </li><li>Manage complex calendars, scheduling, and meeting coordination across multiple stakeholders </li><li>Prepare correspondence, presentations, reports, and other business documents </li><li>Coordinate travel arrangements, itineraries, and expense reporting </li><li>Serve as a liaison between executives, internal teams, clients, and external partners </li><li>Organize and support executive meetings, including agendas, materials, and follow-up actions </li><li>Track deadlines, priorities, and projects to ensure timely completion </li><li>Handle confidential and sensitive information with a high degree of professionalism </li><li>Support office operations and assist with special projects as needed </li><li>Improve administrative processes and recommend efficiencies where appropriate</li></ul>
2026-06-12T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-06-04T00:00:00Z

ERP Consultant

Atlanta, GA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
ONSITE We’re seeking an ERP Consultant to lead the design, implementation, and optimization of integrations across ERP and enterprise systems. Key Responsibilities: Manage ERP integrations (APIs, middleware, EDI) across platforms Partner with business, IT, and vendors on integration strategy Lead system upgrades, migrations, and performance improvements Ensure data integrity, security, and reliability Troubleshoot and optimize integration workflows
2026-06-15T00:00:00Z

Data Engineer

Atlanta, GA
onsite
Permanent / Full Time
95000 - 110000 USD / Yearly
ONSITESeeking a Data Engineer to build and optimize scalable data pipelines and platforms supporting enterprise analytics, reporting, and AI initiatives. Responsibilities<ul><li>Build ETL/ELT pipelines (batch & streaming)</li><li>Design scalable data architectures (Lakehouse, warehouse)</li><li>Ensure data quality, governance, and security</li><li>Optimize performance, cost, and reliability</li><li>Partner with analytics, BI, and engineering teams</li></ul>
2026-06-15T00:00:00Z

AI Consultant

Atlanta, GA
onsite
Permanent / Full Time
95000 - 110000 USD / Yearly
ONSITEWe’re seeking an AI Engineer to design, build, and deploy scalable AI/ML and LLM-powered solutions across enterprise environments. Responsibilities:<ul><li>Develop ML/DL models (supervised, unsupervised, neural networks, reinforcement learning)</li><li>Build deep learning solutions (CNNs, RNNs, Transformers) using TensorFlow, PyTorch, Keras</li><li>Perform data processing and analysis (Pandas, NumPy, SQL)</li><li>Develop NLP (chatbots, classification) and computer vision solutions (OpenCV)</li><li>Deploy models via APIs (FastAPI/Flask), Docker, Kubernetes, and cloud (AWS, Azure, GCP)</li><li>Integrate LLMs and AI services (OpenAI, Anthropic Claude, AWS Bedrock, Vertex AI)</li><li>Utilize AI engineering tools (LangChain, LlamaIndex, n8n, vector DBs like Pinecone/FAISS)</li><li>Apply prompt engineering, RAG, and agent-based workflows</li><li>Monitor model performance (accuracy, F1, AUC) and ensure observability</li><li>Ensure ethical AI practices (bias mitigation, explainability)</li></ul>
2026-06-15T00:00:00Z

HR Generalist

Marietta, GA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Job Summary:We are seeking a highly skilled HR Generalist to support and execute core human resources functions across the employee lifecycle. This role will be responsible for areas such as employee relations, onboarding, benefits administration, performance management, compliance, HRIS maintenance, and policy implementation. The ideal candidate is a proactive professional with strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities:<ul><li>Administer day-to-day human resources operations and support employees and managers on HR-related matters</li><li>Manage onboarding and offboarding processes to ensure a positive employee experience</li><li>Support employee relations efforts by addressing workplace concerns, conducting investigations, and recommending resolutions</li><li>Assist with benefits administration, leave tracking, and employee questions regarding compensation and policies</li><li>Maintain HRIS data integrity and generate reports for leadership as needed</li><li>Coordinate performance management processes, including reviews, goal tracking, and development planning</li><li>Ensure compliance with federal, state, and local employment laws and internal policies</li><li>Partner with leadership on workforce planning, employee engagement, and retention initiatives</li><li>Support recruiting efforts, including job postings, screening, interview coordination, and offer preparation</li><li>Help develop, update, and communicate HR policies, procedures, and employee handbook content</li><li>Maintain confidential employee records and documentation</li><li>Assist with training programs and organizational development initiatives</li></ul>
2026-06-12T00:00:00Z

Event Planner

Marietta, GA
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
The Event Planner will oversee the coordination and execution of a variety of client and internal events, including: Managing client office visits for TV, radio, and VIP guests Planning and executing internal training events (30–60 attendees; approximately six per year) Tracking and reconciling event expenses while maintaining accurate records Building and managing event registrations and workflows in Cvent Providing general event support as needed The ideal candidate is detail oriented, highly communicative, and thrives in a collaborative environment. They are self-driven, able to work independently, prioritize effectively, and proactively engage team members to meet deadlines.
2026-05-27T00:00:00Z

Executive Administrative Assistant

Cumming, GA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Job Summary:Based on general knowledge.We are seeking a highly skilled Executive Administrator to provide high-level support to senior leadership and help ensure the smooth operation of daily business activities. This role requires exceptional organizational ability, sound judgment, discretion with confidential information, and the capacity to manage multiple priorities in a fast-paced environment. Key Responsibilities:<ul><li>Provide comprehensive administrative support to executives and leadership teams</li><li>Manage complex calendars, scheduling, and meeting coordination across multiple stakeholders</li><li>Prepare correspondence, presentations, reports, and other business documents</li><li>Coordinate travel arrangements, itineraries, and expense reporting</li><li>Serve as a liaison between executives, internal teams, clients, and external partners</li><li>Organize and support executive meetings, including agendas, materials, and follow-up actions</li><li>Track deadlines, priorities, and projects to ensure timely completion</li><li>Handle confidential and sensitive information with a high degree of professionalism</li><li>Support office operations and assist with special projects as needed</li><li>Improve administrative processes and recommend efficiencies where appropriate</li></ul>
2026-06-12T00:00:00Z

Endpoint Engineer

Alpharetta, GA
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
Endpoint EngineerWe are seeking an experienced Endpoint Engineer to support large-scale endpoint environments across multiple client infrastructures. This role focuses on maintaining endpoint security posture, ensuring patch compliance, and managing device security operations across enterprise device fleets. The ideal candidate will have hands-on experience managing thousands of endpoints in complex environments and will work across endpoint management, vulnerability remediation, and security monitoring activities. This position combines technical engineering responsibilities with operational support and client-facing collaboration. this is a 5 days onsite position Key Responsibilities<ul><li>Plan, test, and deploy operating system and application updates across large endpoint fleets using structured deployment strategies such as pilot groups and phased rollouts.</li><li>Monitor patch compliance and coordinate maintenance windows, approvals, and remediation timelines.</li><li>Troubleshoot patch deployment failures and coordinate rollback or recovery actions when updates introduce system instability or compatibility issues.</li><li>Deploy, configure, and maintain endpoint protection platforms including EDR/XDR solutions.</li><li>Tune security policies, configure alerting and prevention settings, and investigate suspicious endpoint activity.</li><li>Contain or isolate compromised systems when threats are detected.</li></ul>Threat Detection and Incident Response<ul><li>Investigate security alerts and abnormal endpoint behaviors including malware, ransomware, and unauthorized activity.</li><li>Support incident response activities including investigation, containment, eradication, and recovery.</li><li>Document findings and contribute to post-incident remediation and security improvements.</li><li>Review endpoint vulnerability findings and prioritize remediation based on severity and risk exposure.</li><li>Track remediation progress and ensure endpoint compliance across operating systems and applications.</li><li>Support regular vulnerability scanning validation and endpoint security assessments.</li><li>Implement endpoint security configurations and baseline standards across enterprise devices.</li><li>Support endpoint encryption, firewall policies, privilege controls, and system security settings.</li><li>Develop PowerShell scripts and automation to improve patch deployment, compliance reporting, and endpoint management processes.</li><li>Generate operational reports and security metrics related to patch status, endpoint coverage, and vulnerability remediation.</li><li>Maintain device inventory and asset lifecycle records for enterprise endpoints including desktops, laptops, and associated services.</li><li>Ensure endpoints remain compliant with patching and security requirements throughout their lifecycle.</li><li>Identify and remove outdated, unauthorized, or unsupported tools and applications from endpoint environments.</li><li>Communicate security posture updates, patch compliance status, and incident response activities to internal teams and client stakeholders.</li><li>Participate in operational reviews and security discussions to provide technical insights and recommendations.</li></ul>
2026-05-27T00:00:00Z

Project Manager

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Project Manager to support complex print and publishing initiatives for clients in Atlanta, Georgia. This Long-term Contract opportunity is ideal for someone who can balance client communication, production coordination, and schedule oversight in a fast-paced environment. The role requires close partnership with creative, prepress, and production teams to keep projects moving efficiently while maintaining quality, budget alignment, and strong service delivery. Responsibilities: • Serve as the main daily contact for clients, providing clear updates and coordinating with internal creative and production partners. • Oversee project execution from kickoff through completion, including timelines, cost estimates, job details, and billing coordination. • Organize the right cross-functional teams and resources to deliver campaigns successfully and meet client objectives. • Maintain accurate project records by entering, updating, and monitoring a high volume of job information within tracking and management systems. • Manage numerous projects at different stages simultaneously, ensuring priorities are aligned with deadlines and customer expectations. • Review creative materials for specification accuracy and support quality control before production moves forward. • Lead ongoing project coordination by documenting requirements in job management software and monitoring workflow efficiency. • Participate in client meetings, production discussions, and status calls, involving appropriate subject matter experts when needed. • Track performance and quality results, recommend improvements, and help strengthen long-term client satisfaction and loyalty. • Provide guidance to team members as needed and contribute to special assignments that support business goals.
2026-05-26T00:00:00Z

Customer Service Representative

Decatur, GA
onsite
Temporary / Contract
23 - 27 USD / Hourly
Job Summary:We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills. Key Responsibilities:<ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul>Success Measures:<ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
2026-06-12T00:00:00Z

Help Desk Analyst

Decatur, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts. Responsibilities: • Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality. • Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution. • Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion. • Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach. • Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use. • Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets. • Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance. • Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications. • Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.
2026-06-11T00:00:00Z

Accessibility Designer

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a passionate and highly skilled Accessibility Designer for a 12-month contract opportunity with a premier client in Atlanta. In this role, you will serve as the champion for inclusive design, ensuring that our digital products, applications, and web experiences are usable, seamless, and beautiful for individuals of all abilities. You will partner closely with UX/UI designers, product managers, and front-end engineering teams to embed accessibility standards directly into the product lifecycle from concept to deployment.
2026-06-15T00:00:00Z