<p>The Business Systems Analyst will act as the bridge between business teams and Salesforce technical resources. This role focuses on requirements gathering, system configuration support, testing coordination, and ongoing platform optimization. The analyst will work closely with sales, service, and operations teams to ensure Salesforce solutions support real-world workflows.</p>
<p>**Please note, this position is onsite Monday-Friday at our client's office in Johns Creek. This is non-negotiable. Please do not apply if you're not local to Metro Atlanta or not willing to go onsite**</p><p><br></p><p><strong>Overview</strong></p><p>We’re seeking a Transportation Management Systems (TMS) Consultant to support clients through full lifecycle TMS implementation, configuration, and optimization. This role blends business analysis, system configuration, and transportation operations support.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead clients through <strong>end-to-end TMS consulting</strong>, guiding them to the best process and system solution</li><li>Configure and maintain <strong>custom TMS features and integrations</strong></li><li>Review business processes and IT usage to <strong>identify and forecast system needs</strong></li><li>Support <strong>project planning</strong>, process mapping, configuration, testing, user training, and integration work</li><li>Analyze transportation data (costs, volumes, lanes, modes) to support decision-making</li><li>Act as the <strong>primary liaison</strong> between clients and development teams</li><li>Develop <strong>test plans, scripts, scenarios</strong>, training materials, and conduct UAT</li><li>Interpret and manage transportation contracts and tariffs across <strong>LTL, Truckload, Ocean, and Air</strong></li><li>Perform additional duties to support successful TMS delivery</li></ul>
<p>The Salesforce Product Owner will manage the Salesforce backlog and prioritize enhancements based on business value. This role partners closely with business stakeholders and delivery teams to ensure Salesforce development aligns with user needs and organizational goals. The Product Owner plays a key role in shaping platform strategy while driving incremental improvements.</p>
