<p><strong>Digital Asset Librarian – Brand Acquisition Migration Project (Contract)</strong></p><p><strong>Job Type:</strong> 4 Month Contract </p><p><strong>Schedule:</strong> 40 hours/week, Monday–Friday</p><p><strong>Work Model:</strong> Hybrid — <strong>In‑office required on Tuesday, Wednesday, and Thursday</strong></p><p><strong>Overview</strong></p><p>We are seeking a <strong>Digital Asset Librarian (Contract)</strong> to support a large-scale brand acquisition migration project. This role will manage, organize, and optimize digital assets to ensure consistent branding, proper metadata structure, and accurate content migration into an enterprise Digital Asset Management (DAM) system.</p><p>The position focuses on transferring assets from two external systems into an internal DAM platform. This includes batch processing, file renaming, metadata tagging, publishing, and coordination with internal teams to maintain accuracy and alignment with established taxonomy standards.</p><p>The engagement is expected to begin in early to mid‑April and run approximately four months.</p><p><strong>Key Responsibilities</strong></p><ul><li>Complete internal DAM training to understand system workflows, taxonomy, and metadata tagging requirements.</li><li>Perform asset migration from external platforms, including batch downloading, renaming assets to match required naming conventions, resizing when needed, uploading, tagging metadata, and publishing in the DAM.</li><li>Collaborate closely with the librarian team to understand project scope, maintain alignment with guidelines, and request support when necessary.</li><li>Maintain and update the project tracker, providing regular progress reports to the Senior Librarian and Marketing Operations Manager.</li><li>Manage additional DAM content tasks as needed, including asset uploads, collection organization, metadata maintenance, taxonomy updates, aggregation tasks, indexing, and search optimization.</li><li>Ensure accuracy, consistency, and quality control throughout all migration and tagging efforts.</li></ul>
<p>We are looking for a dedicated and customer-oriented Sales Assistant to join our client on a part time basis. This long-term contract position offers an opportunity to support event space coordination and client engagement. If you are bilingual in Spanish and thrive in a fast-paced environment, we encourage you to apply.</p><p>Responsibilities:</p><ul><li>Provide detailed and accurate information about event space features, capacities, pricing, and booking procedures to prospective clients.</li><li>Manage scheduling tasks, including maintaining the calendar and coordinating facility tours.</li><li>Assist with various administrative tasks, such as vendor follow-ups, event preparation, and supporting ad hoc projects.</li><li>Keep thorough and organized records of client inquiries and confirmed bookings.</li><li>Ensure the event space is well-maintained and presentable for client tours and events.</li><li>Collaborate with team members to address facility needs and client requests.</li><li>Offer exceptional customer service to support a diverse clientele.</li><li>Contribute to the smooth operation of events by handling back-office and reception duties as needed.</li></ul>
<p>We are looking for a dedicated Technical Support Analyst to join our team in Minneapolis, Minnesota.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to end users by addressing escalated issues and delivering solutions with high efficiency.</p><p>• Collaborate with team members and external partners to troubleshoot and resolve complex technical problems.</p><p>• Document all work performed using tools like Atlassian Jira Service Management to ensure accurate tracking and reporting.</p><p>• Offer support for enterprise software systems, including Microsoft Windows, Mac OS, Office 365, Okta, SharePoint, Jamf, Apple iOS, and Android.</p><p>• Develop and maintain detailed knowledgebase articles and provide training to users and colleagues.</p><p>• Assist with vendor management efforts, ensuring optimal service delivery and adherence to contracts.</p><p>• Organize and lead technical project initiatives as required.</p><p><br></p>
<p>Key Responsibilities:</p><ul><li>Proactively reach out to prospective clients via phone, email, and virtual meetings to generate and qualify leads.</li><li>Understand customer needs and clearly communicate the value of our products or services.</li><li>Build and maintain relationships with clients, providing ongoing support and addressing inquiries in a timely manner.</li><li>Meet and exceed sales targets through effective pipeline management and closing techniques.</li><li>Document all sales activities, update CRM records, and prepare regular sales reports.</li><li>Collaborate with marketing and customer service teams to optimize outreach strategies and client satisfaction.</li></ul>
<p>We are looking for a dedicated Client Support Associate to join our team in Bloomington, Minnesota. In this role, you will be responsible for assisting clients with inquiries, supporting program administration, and providing first-line technical support for our portals. This position requires excellent communication skills and the ability to manage multiple tasks efficiently while ensuring client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate meetings with clients.</p><p>• Provide technical support for for clients and internal departments.</p><p>•Manage front desk dealing with clients coming in and answering phones.</p><p>• Handle incoming client calls, responding to inquiries about account updates while ensuring issues are directed to the appropriate internal teams.</p><p>• Collaborate closely with the client service team to ensure seamless handling of client requests and escalations.</p><p>• Maintain a calm and detail-oriented approach when managing urgent or demanding client situations.</p><p>• Assist clients with basic questions, providing contact information or instructions on using online resources as needed.</p><p>• Perform light front desk duties, including greeting occasional visitors and managing administrative support tasks.</p><p>• Help ensure smooth office operations by coordinating with various departments and maintaining organized workflows.</p><p>• Take ownership of learning internal policies and procedures to provide accurate and effective assistance to clients.</p>
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions.<br><br>Responsibilities:<br>• Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms.<br>• Research, assess, and resolve incidents and service requests efficiently.<br>• Deliver exceptional customer service while maintaining a customer-first mindset.<br>• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.<br>• Manage escalations from external service providers to ensure timely resolution.<br>• Update standard operating procedures and service documentation to reflect current practices.<br>• Monitor and report on key performance metrics to maintain high-quality service standards.<br>• Collaborate cross-functionally to address technical challenges and improve processes.
<p>Key Responsibilities:</p><ul><li>Serve as the first point of contact for inquiries via phone, email, and in-person, providing courteous and helpful assistance.</li><li>Respond promptly to questions regarding our programs, services, events, or donations.</li><li>Maintain accurate client and donor records in our database.</li><li>Escalate issues to the appropriate team member when necessary and ensure proper follow-up.</li><li>Support special events, volunteer coordination, and community outreach as needed.</li><li>Gather feedback from stakeholders and report trends to support continuous improvement.</li></ul>
<p>We are seeking On-Line Tool Support Professionals to serve as the first point of contact for web-based tool support. This role supports clients and advisors through a high-volume inbound call environment, providing troubleshooting, education, and resolution for technical issues.</p><p><strong>Position Overview</strong></p><p>This role serves as the <strong>first point of contact</strong> for web-based tool support. You will assist clients and advisors in a <strong> inbound call environment</strong>, providing:</p><ul><li>Technical troubleshooting </li><li>Customer education </li><li>Issue resolution </li></ul><p><strong>What They’re Looking For</strong></p><ul><li>Strong personality and positive attitude </li><li>Highly <strong>process-oriented</strong> (technical skills can be taught) </li><li>Quick learner who can adapt easily </li><li>Strong customer service presence (internal + external) </li><li>Excellent communication and soft skills </li><li>Critical thinking and ability to problem-solve in real time </li><li>The “it factor” - someone who stands out and engages well </li></ul><p><em>Note: Call center experience is helpful but not required.</em></p>
<p>We are currently seeking a dedicated and experienced Spanish Bilingual Account Manager based in Blaine, Minnesota, United States. This role provides an opportunity to join our team in a dynamic and fast-paced environment. The primary function of this role is to manage a wide variety of customer inquiries, disputes, and complaints while acting as a liaison within the organization to ensure we exceed customer expectations.</p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Process and manage a diverse range of customer inquiries related to transactions, products, and services</p><p>• Handle disputes and customer complaint resolution effectively and professionally</p><p>• Coordinate with various internal departments such as engineering, procurement, production, quality, sales, and shipping to ensure timely delivery of products</p><p>• Serve as a liaison for technical support and provide basic technical assistance pertaining to products and services</p><p>• Receive order information via various means such as phone, web portals, email, regional sales, and enter required information into the operating system</p><p>• Follow up as needed to clarify order information, pricing, and shipping methods</p><p>• Manage documentations efficiently</p><p>• Use Microsoft Office Suite (Word, Excel, Outlook) proficiently for various tasks</p><p>• Prioritize and multitask numerous daily activities effectively</p><p>• Display excellent interpersonal, verbal, and written communication skills</p><p>• Handle technical problems and offer solutions</p><p>•Spanish language skills as needed for customer service is a plus.</p>
<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p> </p>
<p>We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract with potential for permanent employment. This role is based in Shakopee, Minnesota, and offers an excellent opportunity to contribute to the manufacturing industry by providing exceptional customer support. The ideal candidate will excel in handling inquiries, processing orders, and resolving customer concerns efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries regarding order status, delivery timelines, product specifications, and warranty information.</p><p>• Process and fulfill orders for stock products and accessories with accuracy and timeliness.</p><p>• Document customer interactions and complaints in the company’s system, ensuring proper follow-up with relevant departments and providing updates to customers.</p><p>• Investigate and resolve issues related to mis-shipments, financial discrepancies, and product history.</p><p>• Handle special projects as assigned, ensuring deadlines and quality standards are met.</p>