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8 results for Technical Support Analyst in Anoka, MN

IT Support Technician

Minneapolis, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for an IT Support Technician to provide reliable technical assistance for employees. This position is ideal for someone who enjoys solving hardware and software issues, supporting end users with professionalism, and helping maintain a stable, efficient technology experience. The role works closely with internal teams and external partners to address support needs, contribute to device management efforts, and assist with technology rollouts in a hybrid work setting. Responsibilities:• Deliver front-line support for computer hardware, software applications, and end-user access issues across business locations and office teams.• Diagnose technical problems, resolve incidents efficiently, and coordinate with internal specialists or third-party vendors when advanced assistance is needed.• Assist with the setup, deployment, replacement, and maintenance of laptops, desktops, peripherals, and related IT equipment throughout the asset lifecycle.• Support implementation activities for software updates, hardware refreshes, new technology rollouts, and audio/visual event needs.• Participate in an after-hours support schedule to help ensure timely assistance outside standard business hours.• Prepare and maintain clear support documentation, including procedures, knowledge articles, user guides, and frequently asked questions.• Work with senior team members to complete minor system or application configuration updates requested by the business.• Provide deskside and remote support with a strong service mindset, maintaining positive communication and a high level of customer care.
2026-08-25T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver dependable technical support for employees in a medical devices environment based in Eden Prairie, Minnesota. This Long-term Contract opportunity is ideal for someone who enjoys resolving endpoint, access, and productivity issues across both office-based and remote users while working within Microsoft-focused environments. The role combines hands-on desktop support with administration of core user technologies, helping maintain a secure and efficient workplace experience. Responsibilities: • Resolve technical issues submitted through the support queue, providing timely assistance to employees working onsite and remotely. • Act as an escalation resource for complex desktop, software, device, and account-related problems that require Level 2 support expertise. • Manage Microsoft 365 user administration tasks, including account provisioning, permissions updates, and routine service maintenance. • Support Exchange Online activities such as mailbox administration, license assignment, and troubleshooting email access issues. • Maintain and troubleshoot Windows endpoints across both newer and legacy operating systems to ensure stable day-to-day performance. • Administer user access and policy settings within Active Directory and Group Policy across a multi-domain environment. • Perform device imaging, deployment, replacement, and lifecycle support for desktops, laptops, and mobile hardware. • Configure and support endpoint security and remote connectivity tools, including multi-factor authentication, identity protection, and secure remote access solutions. • Provide support for conference room technology, printers, mobile devices, and other office systems in coordination with broader IT teams. • Monitor alerts and assist with higher-level systems administration coverage when additional operational support is needed.
2026-09-02T00:00:00Z

Help Desk/Desktop Support Analyst

Saint Paul, MN
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at their corporate office in St. Paul, MN. This person will be the first point of contact for all inbound IT support. You'll troubleshoot issues across Active Directory, VPN, email, remote access, hardware, and user accounts, while escalating more complex issues to Tier 2 and engineering teams. What makes the role different is that the person will also have the opportunity to help build the Service Desk from the ground up. You will work with tools like NinjaOne, Webex Calling, Intune, and Autopilot, help clean up and maintain the knowledge base, improve ticketing processes, and identify opportunities to leverage AI to improve call handling and support workflows.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Edina, MN
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-08-29T00:00:00Z

Account Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced, detail-oriented administrative team member to support corporate account operations and serve as a dependable point of contact for customers and internal partners. This Long-term Contract position is ideal for someone who can balance customer support, detailed account administration, and cross-functional coordination in a fast-paced business environment. The role requires sound judgment, strong communication skills, and the ability to manage sensitive information while helping ensure accurate pricing, billing, and account setup activities. You will contribute to strong customer relationships by resolving issues efficiently and keeping daily processes organized and on track. Responsibilities: • Build productive working relationships with customers and internal teams to understand account expectations and respond effectively to service needs. • Investigate and address customer inquiries related to credits, product matters, pricing, distribution, and service concerns by coordinating with the appropriate business partners. • Act as a central contact across departments to support smooth order-to-cash activities and improve day-to-day operational follow-through. • Prepare, update, and maintain customer agreements, including pricing structures and rebate terms, within company systems. • Review billing and pricing information with internal stakeholders to identify discrepancies and help drive timely invoice resolution. • Maintain customer account records and complete ongoing master data updates with a strong focus on accuracy and consistency across platforms. • Partner with Finance and Legal teams to gather and examine financial information needed to support agreement documentation and related approvals. • Track assigned projects, monitor progress against timelines, and provide administrative support for additional business initiatives as needed.
2026-09-02T00:00:00Z

Tier II Application Support

Eden Prairie, MN
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Application Support specialist to provide hands-on support for enterprise applications. This position is ideal for someone who enjoys resolving technical issues, improving application performance, and partnering with both business and IT teams to keep critical systems running smoothly. The role focuses on production support, user access administration, testing, documentation, and continuous improvement across business applications. Responsibilities:• Provide day-to-day administration and support for enterprise applications used in a production environment.• Investigate application incidents, identify root causes, and deliver timely resolutions to minimize business disruption.• Carry out system updates, configuration changes, and application enhancements while maintaining platform reliability.• Track, prioritize, and resolve service desk tickets in alignment with established service expectations.• Collaborate with users and stakeholders to understand business needs and recommend practical system improvements.• Plan and execute testing activities for new features, upgrades, and application changes before deployment.• Create and maintain clear documentation, including support procedures, system records, and user guidance materials.• Contribute to project work by assisting with analysis, requirements definition, and functional documentation.• Support operational processes related to change management, problem management, and configuration control.
2026-08-26T00:00:00Z

Inside Sales Support Specialist (Unlicensed)

Minnetonka, MN
remote
Temporary / Contract
20 - 21.5 USD / Hourly
We are looking for a customer-focused Inside Sales Support Specialist (Unlicensed) to support health insurance sales operations in Minnetonka, Minnesota. This contract position is ideal for someone who communicates clearly, stays organized, and thrives in a fast-paced contact center setting. The role centers on assisting prospective members, handling inbound and outbound interactions, maintaining accurate documentation, and supporting compliant sales activity tied to Medicare and health plan products. Responsibilities:• Respond to incoming inquiries and place outbound follow-up calls to assist prospective members with health plan and Medicare-related questions.• Support the sales process by identifying customer needs, sharing appropriate information, and helping move opportunities through the pipeline.• Maintain complete and accurate records of customer interactions, updates, and required documentation in internal systems.• Follow established compliance standards and internal procedures during all customer communications and sales support activities.• Track individual activity and performance results, including key contact center and sales-related metrics.• Collaborate with team members and leadership to improve service quality, workflow efficiency, and customer experience outcomes.• Participate in training sessions, coaching, and ongoing learning to strengthen product knowledge and communication effectiveness.• Use internet-based tools and internal platforms to research information, process updates, and support daily sales operations.
2026-09-02T00:00:00Z

Customer Operations Specialist

Minneapolis, MN
onsite
Temporary / Contract
24 - 28 USD / Hourly
Job SummaryWe are seeking a detail-oriented and customer-focused Customer Service Representative to join a growing team. This role combines customer support, order processing, and administrative responsibilities in a professional office environment. The ideal candidate enjoys managing multiple priorities, providing excellent service, and ensuring accurate order coordination from start to finish. Key Responsibilities<ul><li>Process customer orders accurately and efficiently</li><li>Communicate with customers regarding order status, updates, and inquiries</li><li>Maintain records and enter information into company systems</li><li>Coordinate with internal teams to ensure timely order fulfillment</li><li>Provide professional customer support via phone and email</li><li>Perform administrative and data entry tasks as needed</li><li>Assist with general office support responsibilities</li><li>Maintain a high level of accuracy and attention to detail</li></ul>
2026-08-24T00:00:00Z