4 Results for Help Desk Technician Ii Jobs in Ann Arbor, MI

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Help Desk/Desktop Support Field Technician

Pontiac, Michigan
onsite
Temporary to Hire
38 - 44 USD / Hourly
We are looking for a Desktop Support Field Technician to deliver hands-on and remote technical assistance for end users in Metro Detroit. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting Microsoft-based environments, and providing dependable service across desktop and mobile platforms. The position focuses on maintaining productivity through timely troubleshooting, device setup, user support, and accurate ticket documentation. Responsibilities:• Deliver in-person and remote support for end-user technology issues involving workstations, applications, and Microsoft 365 services.• Maintain and troubleshoot Windows 10 and Windows 11 devices, along with core tools such as Outlook, Teams, OneDrive, and SharePoint.• Administer user access by handling account setup, password assistance, and routine directory services tasks within Active Directory and Entra ID.• Prepare, install, and support laptops, desktop systems, printers, and related accessories to ensure reliable daily operation.• Assist with device provisioning, onboarding activities for new employees, and support efforts tied to Intune-managed equipment and hardware refresh cycles.• Investigate and resolve connectivity problems affecting Wi-Fi access, network performance, and other local infrastructure issues.• Record, track, and close support requests within the IT ticketing platform while keeping documentation clear and up to date.
2026-09-24T00:00:00Z

Help Desk/Desktop Support Analyst

Okemos, Michigan
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Okemos, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering dependable customer service. The role supports a real estate and property environment and focuses on maintaining smooth desktop operations, timely issue resolution, and consistent user support across Microsoft-based systems. Responsibilities: • Respond to user support requests and manage service desk tickets through resolution in a timely and detail-oriented manner. • Troubleshoot desktop, laptop, and peripheral issues involving Microsoft Windows environments and related business applications. • Support account access tasks, including user administration and basic maintenance within Active Directory. • Diagnose and resolve Windows 10 system problems, escalating more complex incidents when necessary. • Provide hands-on and remote assistance to employees experiencing technical difficulties with devices, software, or connectivity. • Document incidents, solutions, and recurring issues clearly to improve support efficiency and knowledge sharing. • Assist with workstation setup, configuration, and routine maintenance to ensure reliable daily operations.
2026-09-23T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, Michigan
onsite
Temporary to Hire
26.6 - 30.8 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience. Responsibilities:• Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.• Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.• Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.• Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.• Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.• Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.• Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.
2026-09-24T00:00:00Z

IT Support Specialist

Ann Arbor, Michigan
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies. Responsibilities:• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.
2026-09-30T00:00:00Z

4 results for Help Desk Technician Ii in Ann Arbor, MI