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2 results for Customer Experience Specialist in Ann Arbor, MI

Customer Service Representative

Ann Arbor, Michigan
onsite
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a dependable and customer-focused team member to support daily operations at an onsite testing environment in Ann Arbor, Michigan. This Contract position is ideal for someone who is comfortable working directly with visitors, handling administrative tasks, and maintaining a well-organized office setting. The role requires strong communication skills, sound judgment, and the ability to stay organized while managing multiple responsibilities throughout the day. Responsibilities: • Welcome test takers upon arrival, confirm their identity, and provide clear guidance through the check-in process. • Prepare candidate documentation accurately, including registration records and score-related materials needed for scheduled exams. • Capture and maintain required identification records, such as digital fingerprint information, when applicable to testing procedures. • Observe examinees throughout the testing session to help ensure compliance with site rules and a secure exam environment. • Respond promptly to candidate concerns, escalating irregular situations to corporate leadership when issues fall outside standard guidelines. • Protect the integrity of testing systems by securing software access and supporting basic troubleshooting, including server restarts and password resets. • Apply established test center procedures consistently while maintaining accurate administrative control over daily operations. • Adjust availability as needed to support testing volume, including regular Saturday coverage and other schedule changes based on site demand. • Perform additional operational and customer support duties as needed to keep the test center running efficiently.
2026-09-24T00:00:00Z

IT Support Specialist

Ann Arbor, Michigan
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies. Responsibilities:• Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.
2026-09-24T00:00:00Z