2 results for Customer Experience Specialist in Ann Arbor, MI

Customer Service Representative

Bloomfield Hills, MI
onsite
Contract / Temporary to Hire
21 - 27 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Bloomfield Hills, Michigan. In this Contract to permanent position, you will play a key role in supporting employee benefit plans and ensuring a seamless experience for clients and their employees. This opportunity is ideal for individuals who excel in a precise environment and possess a passion for delivering exceptional service. Responsibilities: • Provide day-to-day support to account executives and clients by managing various employee benefit plans, including medical, dental, vision, life, disability, and flexible savings accounts. • Assist clients and their employees with enrollment, terminations, and claims processing, ensuring accurate and timely communication with carriers. • Prepare and distribute open enrollment kits and materials tailored to client needs. • Monitor and maintain benefit plans using an online administration system, including entering new hires, processing life events, and generating reports. • Address employee questions regarding enrollment and benefits, offering clear and helpful guidance. • Develop and update legal documents such as Summary Plan Descriptions and Section 125 plans to ensure compliance. • Stay informed about employee benefit regulations to provide accurate guidance and maintain adherence to industry standards. • Collaborate on special projects and support team initiatives as needed. • Maintain high attention to detail to ensure quality and accuracy in all tasks performed. • Foster an environment focused on accuracy and client service by consistently delivering high-quality results.
2026-04-03T00:00:00Z

Member Services Representative

Southgate, MI
onsite
Contract / Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented Member Services Representative to join our team in Southgate, Michigan. This Contract to permanent position offers an opportunity to contribute to a dynamic service-focused organization by delivering exceptional customer support and ensuring the accuracy of approval processes. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to maintaining high standards of productivity and quality. Responsibilities: • Use independent judgment and advanced critical thinking to evaluate complex approval codes with precision. • Compare and analyze images against established criteria to ensure accurate decision-making. • Conduct thorough research to address exceptions, enhance processes, and support approval decisions. • Enter, manage, and validate large volumes of data efficiently and accurately. • Apply strong reading comprehension skills to identify relevant information and adhere to established standards. • Maintain detailed records by documenting decision rationales and ensuring clarity in documentation. • Meet or exceed productivity and quality benchmarks consistently. • Provide exceptional customer service in a fast-paced call center environment. • Collaborate with team members to improve workflows and maintain service excellence.
2026-03-18T00:00:00Z