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2 results for Help Desk Support Manager in Ankeny, IA

West Des Moines, IA
remote
Temporary / Contract
19.5 - 20.5 USD / Hourly
Our client is seeking a motivated Customer Support Specialist to join their growing team in a contract-to-hire capacity. This position is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment while maintaining exceptional attention to detail. Candidates should be comfortable communicating through phone and email while navigating multiple systems to research and update information. Key Responsibilities<ul><li>Handle inbound customer inquiries and complete outbound follow-up calls as needed.</li><li>Research account and policy information while accurately documenting updates.</li><li>Provide professional and courteous customer service through phone and email interactions.</li><li>Maintain detailed records and ensure customer information remains current.</li><li>Navigate multiple software programs simultaneously to resolve customer issues efficiently.</li></ul>Please apply through our Robert Half website or call 515.706.4974 to learn more about this amazing opportunity. Reach out ASAP as we are actively sourcing for this opportunity!
2026-08-12T00:00:00Z

Ankeny, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Responsibilities:• Deliver technical support for end users by diagnosing and resolving desktop, laptop, software, and peripheral issues in a timely manner.• Provide break/fix services for hardware and software problems, ensuring minimal disruption to business operations.• Prepare, configure, deploy, and replace end-user machines while supporting workstation setup and rollout activities.• Reimage devices and apply required updates to maintain system performance, security, and standardization.• Use remote support tools such as Bomgar to troubleshoot user issues and provide assistance without requiring an on-site visit.• Manage and document incidents and service requests through ServiceNow, maintaining accurate ticket details and follow-up actions.• Support device administration and endpoint configuration activities, including work performed through Microsoft Intune when needed.• Assist with user environment support across technologies such as Active Directory, Citrix, Dell hardware, Microsoft platforms, and Mac computers.
2026-08-10T00:00:00Z