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2 results for Help Desk Ii in Alpharetta, GA

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18.00 - 20.00 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-07T19:53:42Z

Data Enablement & Governance Manager

Duluth, GA
remote
Permanent
130000.00 - 150000.00 USD / Yearly
We are partnering with a leading Atlanta-based organization to identify a Data Enablement & Governance Manager who will play a critical role in shaping and advancing enterprise-wide data governance practices. This position is ideal for a strategic leader who is passionate about data integrity, compliance, and enabling data-driven decision-making across the business.In this role, you will lead the development and execution of a scalable data governance framework, ensuring that data across the organization is accurate, secure, and responsibly managed. You will collaborate with cross-functional stakeholders to establish policies, standards, and accountability models that strengthen data quality and trust.What You’ll Do<ul><li>Lead the development and execution of a comprehensive data governance strategy aligned with business goals and regulatory requirements</li><li>Define, implement, and enforce enterprise-wide data quality standards across business units</li><li>Oversee governance artifacts including data policies, dictionaries, lineage documentation, and metadata repositories</li><li>Partner with data owners, stewards, and technical teams to establish data classification, access controls, and lifecycle management practices</li><li>Drive implementation and adoption of governance tools and platforms (e.g., Collibra, Informatica, Alation)</li><li>Manage data quality issue resolution through root cause analysis and remediation planning</li><li>Provide guidance to operational teams on data standards and best practices</li><li>Track and communicate governance metrics, risks, and progress to executive leadership</li><li>Stay current on regulatory requirements (HIPAA, GDPR, etc.) and industry best practices</li></ul>
2026-04-08T23:43:44Z