We are looking for an IT Specialist to join a growing IT Software organization in Atlanta, Georgia. This Contract to permanent opportunity is suited for a hands-on systems support specialist who can keep end-user technology, network connectivity, and collaboration tools running smoothly. The ideal candidate brings strong experience across enterprise administration platforms, wireless troubleshooting, and conference room technology while delivering dependable day-to-day support.<br><br>Responsibilities:<br>• Provide front-line and escalated technical support for employees, resolving hardware, software, identity, and access issues across a range of enterprise environments.<br>• Investigate and remediate wireless and network-related problems using Cisco Meraki tools, including client connectivity, signal quality, roaming behavior, and interference concerns.<br>• Administer user accounts, device access, and operational workflows within platforms such as Okta, Google Workspace, Active Directory, Slack, CrowdStrike, AirWatch, FreshService, and Zscaler.<br>• Support Zoom Rooms and meeting space technology by diagnosing issues involving displays, microphones, cameras, cabling, and related AV components, and coordinate vendor escalation when required.<br>• Maintain reliable workstation and endpoint operations across Windows-based environments and associated enterprise device platforms.<br>• Assist users with modern AI applications by offering practical guidance on effective prompting, usage troubleshooting, and everyday productivity support.<br>• Document incidents, resolutions, and recurring technical patterns to improve service quality and streamline future support efforts.