<p>Robert Half is seeking an experienced <strong>Contract Manager</strong> for a dynamic <strong>contract-to-hire opportunity</strong> in Princeton, NJ, offering a hybrid work schedule (3 days onsite, 2 days remote). The ideal candidate will bring expertise in <strong>contract lifecycle management</strong>, <strong>cross-functional collaboration</strong>, and <strong>rebate/discount programs</strong> while ensuring compliance and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>1. Manage Contract Lifecycle:</strong></p><ul><li>Assist in the drafting, negotiation, execution, and management of payer, specialty pharmacy, and GPO agreements, including rebate, discount, and data-sharing contracts.</li><li>Ensure contracts comply with organizational requirements and regulatory guidelines.</li></ul><p><strong>2. Execute Contract Operations:</strong></p><ul><li>Supervise the setup, validation, and implementation of contract terms in relevant systems.</li><li>Monitor contract performance to ensure adherence to agreed-upon terms.</li></ul><p><strong>3. Validate and Process Rebates:</strong></p><ul><li>Collaborate with Rebate Operations and Finance teams to ensure accurate rebate calculations and timely payments.</li><li>Address discrepancies and ensure compliance with rebate terms.</li></ul><p><strong>4. Foster Cross-Functional Partnerships:</strong></p><ul><li>Build strong working relationships with Legal, Finance, Pricing, Market Access, Trade, and Compliance teams to ensure effective contract alignment and execution.</li><li>Act as a key point of contact to resolve contract-related issues collaboratively.</li></ul><p><strong>5. Manage Contract Systems:</strong></p><ul><li>Utilize and maintain contract management and rebate tools (e.g., Model N, Revitas, Vistex, iContracts) to track contract performance, validation, and intake processes.</li></ul><p><br></p>
We are looking for an experienced Contracts Administrator to join our team on a long-term contract basis in Haverford, Pennsylvania. In this role, you will oversee various aspects of contract management, including negotiation, administration, and vendor coordination, within the education sector. This position offers an opportunity to contribute significantly to the success of university operations through effective contract execution and management.<br><br>Responsibilities:<br>• Draft, review, and negotiate contracts to ensure alignment with organizational goals and compliance standards.<br>• Administer the full lifecycle of contracts, from initiation to execution and renewal.<br>• Facilitate calls for bids and evaluate proposals to select the most suitable vendors.<br>• Manage vendor relationships to ensure adherence to contract terms and maintain strong partnerships.<br>• Monitor contract pricing and terms, ensuring cost-effectiveness and accuracy.<br>• Collaborate with internal stakeholders to identify contract requirements and resolve potential issues.<br>• Maintain organized records of all contract documentation for easy access and audit purposes.<br>• Serve as the primary point of contact for contract-related inquiries and communications.<br>• Implement best practices in contract management to improve efficiency and mitigate risks.
<p>We are offering an exciting opportunity in the Wholesale Distribution industry for a Senior Procurement Manager in Bucks County, Pennsylvania. In this role, you will be leading procurement processes and strategies, managing supplier relationships, and overseeing stock strategies for the company.</p><p><br></p><p>Responsibilities:</p><p>• Driving the procurement team and processes across the company portfolio.</p><p>• Managing the procurement of Burpee seed supply and collaborating closely with seed supply vendors.</p><p>• Formulating a procurement process strategy to fulfill the company's short and long-term inventory needs.</p><p>• Leading the identification and assessment of potential suppliers, both nationally and internationally.</p><p>• Supervising the strategy for stock management.</p><p>• Ensuring prompt procurement and delivery of all materials in line with the company's strategy and production demands.</p><p>• Administering vendor evaluations and managing the Request for Quotation (RFQ) process for optimal quality and cost.</p><p>• Building and maintaining robust relationships with all suppliers to ensure timely deliveries.</p><p>• Analyzing market trends, identifying supply chain risks, and formulating strategic plans to mitigate those risks.</p><p>• Collaborating with the Finance team to develop annual purchasing budgets.</p><p>• Identifying new sourcing opportunities to enhance brand strategies.</p><p>• Conducting cost analyses to ensure alignment with market trends.</p><p>• Managing the system's open purchase orders.</p><p>• Overseeing daily purchasing operations to enhance responsiveness and efficiency.</p><p>• Predicting purchasing needs in cooperation with key stakeholders.</p><p>• Resolving complex vendor and receiving issues effectively.</p><p>• Establishing and nurturing strong relationships with key vendors for long-term partnerships.</p>
<p><strong>Human Resources Business Partner</strong></p><p><br></p><p>A client of our is looking for a Human Resources Business Partner to join our team in King of Prussia, Pennsylvania. This is a long-term contract position offering the opportunity to collaborate with senior leaders and drive impactful human resource strategies. The role combines onsite work three days per week with remote flexibility for the remaining two days.</p><p><br></p><p><strong>Responsibilities of Human Resources Business Partner</strong></p><ul><li>Develop and execute HR operational plans aligned with strategic business goals and organizational priorities.</li><li>Build and maintain strong relationships with senior leaders and managers, providing expert advice on talent development, organizational design, and workforce planning.</li><li>Lead and support efforts related to organizational design across multiple layers of the business.</li><li>Implement corporate HR policies and practices while addressing complex employee relations and team management challenges.</li><li>Drive global change management initiatives in collaboration with HR and business teams.</li><li>Provide guidance and insights to managers for activating employee survey action plans and enhancing team engagement.</li><li>Offer coaching and development advice to employees, fostering growth within the talent pipeline.</li><li>Collaborate on performance management strategies and ensure delivery of key HR performance indicators.</li><li>Advise employees and managers on total rewards and compensation matters as needed.</li><li>Utilize data analytics to enhance HR decision-making and provide proactive solutions to business challenges.</li></ul>
<p><strong>Project Manager </strong></p><p> </p><p>A client of ours is looking for a Project Manager for a contract role. This role is responsible for managing initiatives from concept approval through to manufacturing and launch. The ideal candidate will be skilled at coordinating cross-functional teams, ensuring financial and operational targets are met, and maintaining alignment with our stage-gate process.</p><p><br></p><p><strong>Responsibilities of Project Manager </strong></p><ul><li>Manage multiple projects simultaneously, overseeing timelines, budgets, risks, and deliverables.</li><li>Partner with cross-functional teams (R& D, Marketing, Quality, Supply Chain, Finance, and Business Units) as well as external stakeholders to drive project success.</li><li>Lead project team meetings to ensure task completion, remove roadblocks, and escalate issues when needed.</li><li>Ensure accuracy and completeness of innovation information throughout the Stage-Gate process.</li><li>Coordinate and present platform and project reviews for project teams and senior leadership.</li><li>Monitor project financials to ensure performance against set targets.</li><li>Develop and maintain project timelines, risk assessments, and status reports.</li><li>Prepare and submit stage-gate documentation for approval.</li><li>Support portfolio reviews and business reviews with data, insights, and updates.</li><li>Contribute to the continuous improvement of project management tools, processes, and templates.</li><li>Help drive adoption of global innovation standards, methodologies, and processes across the organization.</li><li>Provide clear visibility, analysis, and reporting of project progress to senior leadership.</li></ul><p><br></p>
<p>We are looking for an experienced Audit Manager to join our team on a long-term contract basis. As an Audit Manager, the role requires expertise in regulatory compliance, Sarbanes-Oxley audits, and a deep understanding of the banking industry. The ideal Audit Manager candidate will excel at identifying risks, evaluating controls, and ensuring adherence to financial regulations while delivering meaningful insights to improve processes. Situated in the Greater Philadelphia Region, this position offers a dynamic opportunity to contribute to governance, risk management, and compliance strategies.</p><p><br></p><p>What you get to do every single day:</p><p>• Lead and oversee audits focused on regulatory compliance, Sarbanes-Oxley requirements, and internal control processes within the banking sector.</p><p>• Assess current processes to ensure alignment with regulatory frameworks such as Dodd-Frank, Basel accords, and Federal Reserve guidelines.</p><p>• Identify risks, control gaps, and deficiencies, and propose actionable recommendations to enhance processes and controls.</p><p>• Support Sarbanes-Oxley compliance efforts, including evaluating key controls, conducting walkthroughs, and performing testing and documentation.</p><p>• Prepare detailed audit reports that summarize findings, risks, and recommendations for stakeholders and senior management.</p><p>• Collaborate with departments such as Compliance, Finance, Legal, and IT to provide strategic advice on regulatory changes and their impact.</p><p>• Monitor regulatory developments to maintain audit readiness and compliance with new standards.</p><p>• Offer advisory support to improve governance, risk management, and compliance practices within the organization.</p><p>• Facilitate the resolution of identified issues to ensure timely remediation and compliance.</p><p>• Mentor and train staff on audit methodologies, regulatory requirements, and best practices in compliance.</p>
<p><strong>Cost Accounting Manager </strong></p><p><br></p><p>A client of ours is looking for a Cost Accounting Manager for a contract role. The ideal candidate will be responsible for overseeing all aspects of cost accounting, including standard costing, BOM (Bill of Materials) management, and system reporting within EPICOR. This role requires strong analytical skills, a deep understanding of manufacturing cost structures, and the ability to partner cross-functionally to drive financial accuracy and efficiency.</p><p><br></p><p><strong>Responsibilities of Cost Accounting Manager </strong></p><ul><li>Manage and oversee the company’s cost accounting function, ensuring accuracy in standard costs, inventory valuation, and cost reporting.</li><li>Develop, maintain, and update standard costing models to reflect current production processes and costs.</li><li>Oversee the accuracy of Bills of Materials (BOMs) and routings to ensure proper cost roll-ups and product costing.</li><li>Leverage EPICOR ERP system to extract, analyze, and report cost data, ensuring system integrity and alignment with accounting standards.</li><li>Monitor and analyze manufacturing variances, identifying root causes and recommending corrective actions.</li><li>Collaborate with operations, supply chain, and production teams to provide cost analysis, forecasting, and recommendations to improve profitability.</li><li>Lead monthly and quarterly cost close processes, including reconciliations and journal entries.</li><li>Prepare and present cost reports, financial analysis, and performance metrics to senior management.</li><li>Ensure compliance with GAAP and company policies for cost accounting practices.</li><li>Provide leadership, mentoring, and development to cost accounting staff.</li></ul><p><br></p>
<p><strong>HRIS Workday Manager </strong></p><p><br></p><p>A client of ours is looking for an HRIS Workday Manager for a contract to permanent role. This role is responsible for managing Workday HCM and reporting, ensuring data integrity, and delivering actionable insights that support data-driven decision-making. You will collaborate cross-functionally to drive efficiencies in HR operations, improve reporting accuracy, and lead projects that align with strategic business priorities. The ideal candidate will bring a blend of technical expertise, business acumen, and a proven ability to leverage HR systems (Workday required), reporting tools, and data governance practices to optimize workforce analytics and enable strategic outcomes.</p><p><br></p><p><strong>Responsibilities of HRIS Workday Manager </strong></p><ul><li>Design, develop, and maintain HR dashboards and reports (headcount, turnover, DEI, time-to-fill, performance metrics, etc.) within Workday and other HR systems.</li><li>Ensure accuracy and data integrity across HRIS, ATS, LMS, and other HR platforms through regular audits and validation processes.</li><li>Analyze workforce trends and deliver actionable insights to HR leaders and business partners to inform talent strategy and organizational decisions.</li><li>Create, automate, and streamline recurring and ad hoc reporting cycles, including compliance, audits, and executive/board-level reporting.</li><li>Translate complex datasets into clear executive summaries and visualizations for senior leadership.</li><li>Manage the HR reporting calendar, ensuring timely delivery of compliance metrics, operational reports, and business insights.</li><li>Partner with HR and business stakeholders on data submissions for internal/external audits, surveys, and benchmarking studies.</li><li>Drive process improvements by reducing manual reporting efforts through automation and leveraging AI-driven reporting solutions.</li><li>Support and lead cross-functional HR projects, ensuring alignment with organizational strategic priorities.</li><li>Serve as a subject matter expert in Workday HCM and reporting functionality, advising on best practices and system optimization opportunities.</li></ul>
<p>Robert Half is looking for a Procurement Manager to oversee and optimize the acquisition of goods and services for our client's operational needs. This Procurement Manager role requires a commitment to ethical practices, compliance with regulations, and fostering transparency in procurement processes. The ideal candidate will ensure timely and cost-effective purchasing while maintaining high standards of quality and efficiency.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and implement procurement strategies that align with operational goals and organizational objectives.</li><li>Manage all procurement activities, including sourcing, tendering, contract negotiations, and supplier relations.</li><li>Evaluate and select vendors through standardized processes that prioritize quality, cost-effectiveness, and ethical practices.</li><li>Conduct risk assessments for procurement processes and supplier relationships, addressing potential challenges proactively.</li><li>Monitor and improve procurement performance using key performance indicators (KPIs).</li><li>Ensure adherence to legal, regulatory, and internal compliance standards in all purchasing activities.</li><li>Build and maintain strong relationships with suppliers, fostering long-term partnerships while avoiding conflicts of interest.</li><li>Regularly audit procurement activities to identify areas for improvement and ensure consistency.</li></ul>
<p>We are looking for a detail-oriented Human Resource Recruiter to join our team located in Greater Philadelphia Region. In this long-term Human Resource Recruiter contract position, you will play a key role in sourcing top-tier talent, managing recruitment processes, and supporting administrative functions within the financial services industry. This is an excellent opportunity to contribute to a dynamic environment while collaborating closely with senior leadership.</p><p><br></p><p>What you get to do every single day:</p><p>• Source and evaluate resumes to identify candidates with relevant experience, particularly for financial advisor roles.</p><p>• Conduct cold outreach to potential candidates using various platforms.</p><p>• Schedule interviews and coordinate with hiring managers to ensure streamlined processes.</p><p>• Organize and oversee new training sessions and orientation programs.</p><p>• Collaborate with senior leaders to facilitate team trainings and development initiatives.</p><p>• Handle day-to-day administrative tasks to support office operations.</p><p>• Finalize and distribute agenda items for meetings and events.</p><p>• Coordinate schedules across departments and with managers to optimize efficiency.</p>
We are looking for a highly motivated and strategic Product Manager to join our team in Philadelphia, Pennsylvania. This Contract-to-Permanent position offers the opportunity to lead the development and management of innovative B2B physical goods, driving growth and market differentiation. If you have a passion for product lifecycle management, cross-functional collaboration, and delivering value to customers, this role is perfect for you.<br><br>Responsibilities:<br>• Oversee the full product lifecycle, including ideation, development, and launch, ensuring alignment with customer needs and market trends.<br>• Lead product launches and enhancements, focusing on innovation and cost optimization.<br>• Conduct competitive benchmarking to identify market opportunities and refine product positioning.<br>• Collaborate with manufacturing teams to implement quality improvements and cost-efficiency measures.<br>• Develop and manage demand forecasts, budgets, and assortment plans to support business goals.<br>• Partner with sales and marketing teams to deliver product training and enhance customer confidence.<br>• Optimize product presentation across digital platforms to enhance visibility and appeal.<br>• Analyze market trends and customer insights to shape go-to-market strategies.<br>• Monitor product quality and address any issues to maintain high standards and market leadership.<br>• Track category performance, identify growth opportunities, and ensure alignment with strategic objectives.
<p>We are looking for an experienced Sr. Accounts Receivable Specialist to oversee and optimize the accounts receivable processes in a dynamic and fast-paced environment. This role offers the opportunity to manage key financial operations, collaborate with cross-functional teams, and contribute to process improvements. The position is based in Princeton, New Jersey, and provides a pathway for growth within a supportive team.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the end-to-end accounts receivable cycle, including client invoicing, electronic billing submissions, and payment collection.</p><p>• Ensure all billing activities align with client contracts and are completed accurately and on time.</p><p>• Collaborate with project managers and client service teams to address and resolve billing discrepancies.</p><p>• Monitor outstanding accounts and take proactive measures to maintain a steady cash flow.</p><p>• Enhance the efficiency and accuracy of e-billing systems and processes.</p><p>• Prepare and support accounts receivable reports, reconciliations, and month-end close tasks.</p><p>• Identify and implement opportunities to improve workflows and optimize department operations.</p>
A global biopharmaceutical company with a growing U.S. presence is seeking a Director of Pricing Policy and Analytics to lead pricing policy evaluation and build an advanced analytics function within the U.S. Pricing & Contracting team. This role plays a key part in shaping pricing strategies, assessing the impact of evolving healthcare policy, and supporting executive decision-making through data-driven insights.<br><br>In this role, you will:<br><br>Evaluate the impact of U.S. healthcare policy (e.g., IRA, CMS reforms, international reference pricing) on pricing strategies and market access.<br><br>Design and implement data-driven pricing dashboards and analytical models to support pricing decisions and strategic planning for in-line and pipeline assets.<br><br>Benchmark pricing strategies across therapeutic areas and geographies; track payer/PBM behavior, formulary trends, and contract performance.<br><br>Oversee advanced analytics efforts, including price elasticity analysis, scenario modeling, and value-based pricing strategy development.<br><br>Use claims data and forecasting tools to inform data-backed reimbursement strategies.<br><br>Collaborate cross-functionally with Market Access, Government Affairs, Legal, Regulatory, Finance, and Commercial teams to ensure pricing approaches are consistent, competitive, and compliant.<br><br>Key stakeholders include:<br><br>U.S. Market Access & Patient Services<br><br>Government Affairs<br><br>Finance & Government Pricing<br><br>Legal and Compliance<br><br>What we’re looking for:<br><br>8–12 years of experience in pharmaceutical pricing and contracting, pricing policy, market access, or advanced analytics, particularly within brand/specialty products.<br><br>Master’s degree preferred (e.g., MBA, Finance, Healthcare Management, or related field).<br><br>Strong knowledge of U.S. healthcare reimbursement landscape and pricing frameworks; global exposure a plus.<br><br>Hands-on experience with value-based contracting and policy analysis.<br><br>Proficiency with SAS, R, Python, or Tableau for data modeling and visualization.<br><br>Excellent communication skills and the ability to simplify complex data for senior leadership.<br><br>Ideal candidate traits:<br><br>Analytical mindset with a proactive, hands-on approach.<br><br>Entrepreneurial spirit with the ability to manage multiple initiatives in a fast-moving environment.<br><br>Detail-oriented and highly organized.<br><br>Additional Details:<br><br>Travel: Approximately 10%<br><br>Work model: Hybrid (3 days per week in Princeton, NJ office)<br><br>Benefits include:<br><br>401(k) with match<br><br>Medical, dental, and vision insurance<br><br>Company-paid life and disability coverage<br><br>HSA/FSA options<br><br>Legal and pet insurance<br><br>Paid parental leave<br><br>Mental health resources<br><br>Employee discounts and incentive compensation programs
<p>We are looking for a Purchasing Supervisor for our client located in Lebanon County, Pennsylvania. This role will assist with developing and implementing cost-effective procurement strategies, managing supplier relationships, and ensuring compliance with regulatory standards. The ideal candidate will have a strong background in procurement, excellent leadership skills, and ability to streamline processes and achieve organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute procurement strategies that align with organizational objectives and drive cost savings.</p><p>• Establish and enforce procurement policies and procedures to ensure efficiency and compliance with relevant regulations.</p><p>• Recruit, train, and mentor a high-performing procurement team, fostering growth and attention to detail.</p><p>• Analyze market trends to identify opportunities for cost reduction, risk mitigation, and supplier optimization.</p><p>• Build and maintain strong relationships with suppliers, negotiating favorable contracts and ensuring reliable service.</p><p>• Monitor supplier performance and address quality, delivery, or compliance issues as needed.</p><p>• Implement and manage procurement systems and tools, including e-procurement platforms and analytics.</p><p>• Conduct regular spend analysis to uncover opportunities for cost savings and strategic sourcing.</p><p>• Oversee the procurement budget, ensuring effective cost control and reporting on key performance metrics.</p><p>• Identify and mitigate risks related to supply chain disruptions, compliance, and market fluctuations.</p>
<p>We are looking for a highly skilled Benefits Specialist to join our team on a long-term contract with our client based in New Jersey. In this role, you will take charge of managing employee benefits across Continental Europe and Latin America, ensuring compliance and alignment with global strategies. You will collaborate closely with international teams to implement effective benefit plans while contributing to the overall organizational strategy.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage risk benefits such as life and disability insurance, retirement arrangements, and tax-efficient schemes.</p><p>• Administer medical insurance and country-specific allowances, ensuring local choice schemes are implemented effectively.</p><p>• Collaborate with local brokerage services and branch assistance, escalating issues to relevant managers when necessary.</p><p>• Approve invoices, manage benefit renewals, and track documentation to completion with the support of the Benefit Coordinator.</p><p>• Lead the implementation of local benefits for new branches across Europe and Latin America.</p><p>• Prepare detailed benefits overviews, conduct benchmarking, and respond to benefit surveys.</p><p>• Stay updated on evolving benefits laws in supported countries, providing actionable recommendations.</p><p>• Support local management with absence plans, coordinating leaves and ensuring timely insurance claims processing.</p><p>• Work closely with global benefits and HR teams to create communication materials such as intranet updates and benefit summaries.</p><p>• Partner with the Workday team to build and enhance the benefit platform, ensuring accurate and confidential data management.</p>
<p>We are looking for a skilled Anti-Money Investigator to join our team in Wayne, Pennsylvania, within the Financial Services industry. This long-term contract position offers the opportunity to play a critical role in monitoring and investigating financial transactions to ensure compliance with anti-money laundering and counter-terrorist financing regulations. Ideal candidates will bring strong analytical skills and a thorough understanding of compliance requirements.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed investigations into alerts flagged by transaction monitoring systems to identify potential money laundering or suspicious activities.</p><p>• Evaluate customer transactions against expected patterns and investigate discrepancies or irregularities.</p><p>• Perform thorough due diligence on flagged transactions to determine their legitimacy.</p><p>• Prepare clear and concise reports documenting findings for review by senior staff or regulatory entities.</p><p>• Collaborate with various internal departments to gather relevant information for customer due diligence and enhanced due diligence.</p><p>• Stay updated on anti-money laundering regulations and apply this knowledge effectively in daily tasks.</p><p>• Participate in training sessions to remain informed about regulatory changes and best practices.</p><p>• Ensure accurate record-keeping and compliance with organizational policies and legal requirements.</p><p>• Provide support during audits and regulatory inspections related to financial crimes compliance.</p>
<p>We are looking for an experienced and strategic Director of Sales to lead our sales initiatives and drive business growth within the manufacturing industry. This role involves managing a high-performing sales team, fostering strong client relationships, and identifying opportunities for market expansion. As a key leader in the organization, you will shape the sales strategy to achieve long-term success while ensuring customer satisfaction.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute a comprehensive sales strategy that aligns with organizational goals and drives revenue growth.</p><p>• Lead, motivate, and manage a team of sales professionals, ensuring high performance and consistent achievement of targets.</p><p>• Establish and nurture relationships with key industrial and manufacturing clients to build long-term partnerships.</p><p>• Identify new business opportunities, markets, and product offerings to expand the company’s reach and profitability.</p><p>• Collaborate with marketing, operations, and product teams to deliver seamless and integrated solutions to clients.</p><p>• Monitor and analyze sales metrics, market trends, and competitor activity to inform strategic decision-making.</p><p>• Negotiate and finalize major contracts and agreements to secure sustainable revenue streams.</p><p>• Promote a customer-focused culture while ensuring operational efficiency and profitability.</p><p>• Provide regular reporting and insights to senior leadership on sales performance and market opportunities.</p>
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
We are looking for a skilled Media Buyer to join our team in Wilmington, Delaware. In this role, you will oversee media planning and buying strategies across multiple brands, ensuring campaigns are executed effectively and align with organizational goals. This position offers an exciting opportunity to collaborate with internal teams and external partners while driving impactful media initiatives.<br><br>Responsibilities:<br>• Lead the development and execution of media planning strategies tailored to targeted campaigns across various brands.<br>• Create and manage RFPs, tactical media plans, and vendor selection processes, including presentations to stakeholders.<br>• Provide strategic recommendations on media channel selection, partner alignment, and budget allocation.<br>• Supervise onboarding processes for media partners and ensure the optimization of campaign performance.<br>• Collaborate with internal teams and external media partners to launch campaigns, analyze reports, and implement changes as needed.<br>• Maintain detailed media flowcharts and oversee the creation of traffic workbooks and creative asset trackers.<br>• Manage technical aspects such as creative asset specifications, brand safety protocols, and ad verification tools.<br>• Ensure all campaigns comply with industry regulations and internal organizational standards.<br>• Support partner negotiations and foster long-term relationships with media vendors.
