Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
We are looking for an organized and detail-oriented Project Assistant to support construction-related projects in Pottstown, Pennsylvania. In this position, you will play a key role in coordinating schedules, managing project timelines, and ensuring smooth communication within the team. This hybrid role will require occasional onsite presence after an initial period of training.<br><br>Responsibilities:<br>• Coordinate and maintain project schedules, ensuring all deadlines and milestones are met.<br>• Assist in managing construction project timelines and deliverables with precision.<br>• Organize and maintain project-related documentation, including scanning and filing.<br>• Support master scheduling efforts to align resources and tasks effectively.<br>• Communicate with team members to ensure clarity and alignment on project goals.<br>• Monitor project progress and report any delays or issues to management.<br>• Collaborate with stakeholders to streamline workflow and enhance project efficiency.<br>• Manage administrative tasks to support the overall project execution.<br>• Utilize Microsoft Office tools to create and update reports, schedules, and project documentation.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are in the process of recruiting a Network Engineer for our team based in Moorestown, New Jersey. The key role of the Network Engineer will be to install, support, and maintain server hardware and software infrastructure, as well as to perform a variety of network-related tasks in our organization.<br><br>Responsibilities:<br><br>• Execute installation, support, and maintenance tasks for new server hardware and software infrastructure.<br>• Manage migrations of Exchange to Exchange or Office 365 and Active Directory.<br>• Operate and provide support for Dell and IBM servers and SANs, with a working knowledge of iSCSI required.<br>• Undertake installation, upgrades, and support for VMware and Hyper V environments.<br>• Conduct installation and support for SonicWall and other major vendor network equipment and firewalls.<br>• Oversee email, anti-spam, and virus protection, along with setting up user accounts, permissions, and passwords.<br>• Monitor and troubleshoot network usage, issues, and outages.<br>• Ensure cost-effective and efficient use of servers.<br>• Propose and implement IT solutions to business and management problems for clients.<br>• Analyze and resolve faults, ranging from a major system crash to minor issues.<br>• Implement routine preventative measures and maintain and monitor network security, especially when the network connects to the internet.<br>• Provide training and technical support for users with varying levels of IT knowledge and competence.<br>• Collaborate closely with customer staff and other IT staff.<br>• Plan and implement future IT developments and undertake project work.<br>• Provide documentation, network diagrams, and assistance with scope creation.<br>• Demonstrate excellent customer interaction skills.
We are looking for a detail-oriented Human Resources (HR) Assistant to join our team on a contract basis in Monmouth Junction, New Jersey. The ideal candidate will support HR operations by providing administrative assistance, coordinating employee processes, and ensuring accurate record-keeping. This role requires excellent organizational skills and the ability to adapt to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Provide administrative support to the HR department, including maintaining accurate employee records and documentation.<br>• Assist with onboarding processes, ensuring new hires have a seamless transition into the company.<br>• Manage and update information in Human Resources Information Systems (HRIS) with accuracy and efficiency.<br>• Coordinate schedules for interviews, meetings, and training sessions.<br>• Organize and maintain HR files, ensuring confidentiality and accessibility.<br>• Respond to employee inquiries regarding HR policies and procedures in a thorough and attentive manner.<br>• Support the recruitment process by scheduling interviews and following up with candidates.<br>• Ensure compliance with company policies and procedures while handling sensitive information.<br>• Collaborate with team members to improve HR processes and workflows.
<p>We are looking for a detail-oriented Staff Accountant to join our clients manufacturing team in Perkasie, Pennsylvania. This role offers an excellent opportunity to contribute to financial operations, ensuring accuracy and compliance with company policies. The ideal candidate will have strong organizational skills and experience in accounting processes such as accounts payable, accounts receivable, and reconciliation.</p><p><br></p><p>Responsibilities:</p><p>• Ensure compliance with company accounting policies and procedures in all financial tasks.</p><p>• Process accounts payable and accounts receivable transactions, including payment applications and reconciliations.</p><p>• Maintain accuracy and timeliness in billing and client payment operations.</p><p>• Support month-end and year-end closing processes by preparing required journal entries.</p><p>• Perform balance sheet account reconciliations to ensure financial accuracy.</p><p>• Complete monthly bank reconciliations and resolve discrepancies as needed.</p><p>• Enter daily labor ticket data into accounting software and reconcile weekly reports for payroll accuracy.</p><p>• Collaborate with HR to manage benefits administration, ensuring proper coverage and alignment with vendor billings.</p><p>• Assist in accounts payable tasks by entering invoices and investigating discrepancies.</p><p>• Contribute to cross-training efforts to support team flexibility and knowledge sharing.</p>
We are looking for a skilled Systems Administrator to join our team in Malvern, Pennsylvania. This Contract to permanent position is ideal for a detail-oriented individual with expertise in Encompass Administration and system configuration, who thrives in a dynamic, collaborative environment. The role involves maintaining core mortgage systems, optimizing workflows, and ensuring seamless integrations to support business objectives.<br><br>Responsibilities:<br>• Administer and configure the Loan Origination System (Encompass) and other core mortgage systems to ensure optimal functionality.<br>• Troubleshoot system issues, providing timely resolution and support to end-users.<br>• Manage user roles, profiles, security settings, and loan setup configurations, including advanced coding as required.<br>• Collaborate with management to enhance system integrations and align technology solutions with business needs.<br>• Lead projects for the implementation and upgrade of mortgage applications, maintaining vendor relationships and coordinating releases.<br>• Provide training and documentation to end-users, ensuring compliance with internal audits and disaster recovery protocols.<br>• Monitor system effectiveness and implement improvements to meet organizational goals.<br>• Communicate project updates, system changes, and issue resolutions effectively to stakeholders.<br>• Support adherence to regulatory requirements, including risk management and compliance protocols.<br>• Promote a collaborative team environment and uphold organizational values in all interactions.
<p>We are looking for a skilled Cyber Security Analyst to join our team in Philadelphia, Pennsylvania. In this Contract-to-Permanent position, you will play a critical role in safeguarding the organization's information systems and assets against cyber threats. As part of a detail-oriented services environment, this role requires a proactive approach to identifying vulnerabilities, responding to security incidents, and enhancing the overall security posture. This is an ONSITE position in Philadelphia, PA - all candidates must be willing to go onsite.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze security events and incidents to detect unauthorized activities or anomalies within the organization's systems.</p><p>• Collaborate with various teams to address security concerns and implement effective solutions.</p><p>• Respond to security incidents promptly, conduct thorough investigations, and recommend remediation strategies.</p><p>• Develop and deliver security awareness training programs to foster a culture of cybersecurity within the organization.</p><p>• Assist in the creation and enforcement of security policies, procedures, and best practices to protect critical assets.</p><p>• Provide actionable recommendations based on lessons learned from security incidents to enhance incident response processes.</p><p>• Utilize tools like Splunk and CrowdStrike to perform security-related tasks and monitor system health.</p><p>• Conduct vulnerability assessments and implement measures to mitigate risks.</p><p>• Stay up-to-date with evolving cybersecurity trends, threats, and technologies to ensure proactive defense measures.</p>
