<p><strong><em>Robert Half is partnering with our client in this search, a Fortune 500 leader in the telecommunications and digital services industry, to hire a UX Designer for a highly collaborative digital product and customer experience team.</em></strong></p><p><br></p><p><strong>Duration: </strong>6-month contract with potential to extend</p><p><strong>Location: </strong>Philadelphia, PA (hybrid onsite 3–4 days/week)</p><p><strong>Hours: </strong>40 hours/week</p><p><strong>Pay Rate: </strong>$55–60/hour (W2)</p><p><br></p><p><strong>Position Overview:</strong></p><p>The UX Designer will play a hands-on role in designing customer-facing digital products and services focused on delivering seamless, engaging user experiences and visually elevated interfaces. This individual will collaborate closely with creative leadership, product, marketing, sales, brand, and engineering teams to help shape digital experiences that align user needs with business goals. The ideal candidate thrives in a fast-paced Agile environment, is highly detail-oriented, and has experience balancing multiple design initiatives simultaneously. A strong portfolio featuring recent web and mobile product work is required for consideration.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and execution of user interface solutions across customer-facing digital products and experiences</li><li>Create visually compelling, pixel-perfect UI designs that align with brand standards and enhance usability</li><li>Identify user experience challenges, propose creative solutions, and contribute strategic recommendations to improve digital interactions</li><li>Develop interactive prototypes for experimentation, stakeholder presentations, and usability testing</li><li>Partner cross-functionally with creative, product, marketing, sales, and engineering teams throughout the full design lifecycle</li><li>Apply usability, accessibility, and responsive design best practices across web and mobile platforms</li><li>Produce wireframes, high-fidelity mockups, visual assets, and detailed design specifications for development teams</li><li>Contribute to and help evolve scalable design systems, style guides, and UI standards</li><li>Support iterative design improvements based on user feedback, analytics, and testing insights</li><li>Manage multiple projects simultaneously while maintaining exceptional attention to detail and quality</li></ul>
<p><strong><em>Robert Half is partnering with our client in this search, a Fortune 500 leader in the financial services industry, to hire a Senior UX Designer for a highly collaborative digital experience team focused on building intuitive, scalable, and customer-centered digital products. This is an exciting opportunity for an experienced UX professional who thrives in complex environments and is passionate about improving user journeys, driving usability outcomes, and partnering cross-functionally to deliver impactful digital experiences.</em></strong></p><p><br></p><p><strong>Location:</strong> Newark, NJ (hybrid-onsite)</p><p><strong>Duration:</strong> 3+ month contract w/ potential to convert to FTE</p><p><strong>Hours: </strong>40 hours/week</p><p><strong>Pay Rate: </strong>$60-65/hour</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Senior UX Designer will lead end-to-end user experience design across complex digital journeys in a fast-paced, highly collaborative environment. This role is responsible for creating intuitive, scalable customer experiences through user research, usability testing, information architecture, interaction design, and prototyping. The ideal candidate is experienced in driving UX strategy, influencing cross-functional teams, and delivering data-informed design solutions across responsive digital platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead UX strategy and execution for complex customer journeys, including onboarding, account management, and digital servicing experiences</li><li>Define user flows, information architecture, interaction models, and scalable UX patterns</li><li>Create low- and high-fidelity wireframes, mockups, and interactive prototypes</li><li>Conduct user research and usability testing; translate insights into actionable design recommendations</li><li>Use analytics, testing insights, and user feedback to inform design decisions and improve customer outcomes</li><li>Partner cross-functionally with product, engineering, accessibility, content strategy, analytics, and business stakeholders to shape requirements and user experiences</li><li>Collaborate with experimentation teams to develop and measure testable design variants</li><li>Facilitate design reviews, workshops, and collaborative working sessions</li><li>Contribute to reusable UI components and design system documentation, including responsive behavior and accessibility standards</li><li>Ensure all designs align with WCAG accessibility requirements and UX best practices</li><li>Mentor junior designers and help elevate overall design quality across the organization</li><li>Navigate ambiguity and balance user needs, business goals, and technical considerations</li></ul>
<p>Robert Half is seeking a UX Designer to lead the design of a custom web-based platform supporting both internal teams and external users. This is a high-impact role focused on shaping the product’s user experience, workflows, and visual identity from an early stage.</p><p>Ideal candidates are comfortable working with evolving requirements, making independent design decisions, and clearly communicating their rationale.</p><p><br></p><p>Responsibilities:</p><ul><li>Design intuitive, scalable UI/UX for a complex operational platform</li><li>Translate business workflows and data into clean, usable interfaces</li><li>Create wireframes, layouts, and prototypes to guide development</li><li>Establish consistent design patterns across the product</li><li>Improve in-progress features for usability and consistency</li><li>Design customer-facing experiences and prepare for future user testing</li><li>Contribute to a scalable design system and visual identity</li><li>Collaborate cross-functionally and present design decisions clearly</li></ul>
<p>Robert Half Digital and Tech is hiring for a UX/UI Designer (Part-Time, Remote). You'll own day-to-day execution across wireframing, prototyping, and sitemap creation. You'll work within an existing design system and component library — not reinventing it, just using it well. You'll support website work and digital sales aids, collaborating across agency teams while staying close to the UX lead who sets direction.</p><p> </p><p><strong>The details:</strong></p><ul><li>100% remote, flexible hours</li><li>16 hrs/week through August, potential to scale to 24 hrs</li><li>Start date: Week of June 1st </li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Create wireframes, prototypes, and sitemaps in support of ongoing brand and campaign work</li><li>Execute design tasks within an established component library and design system</li><li>Support website design and digital sales aid development across multiple client teams</li><li>Collaborate with internal UX leads, strategists, and account teams to deliver on project timelines</li><li>Communicate proactively, ask clarifying questions, and flag dependencies early</li><li>Maintain design quality and consistency with established brand and UX standards</li></ul><p><br></p>
<p>Robert Half's client is looking for a UX Designer for a 100% onsite, 7-month contract that is highly likely to extend. This role will help unify the experience across a portfolio of multiple interconnected web applications supporting robotics planning, supply chain operations, and resource management. This role focuses on creating a consistent, scalable user experience across systems while enabling seamless cross-platform workflows.</p><p><br></p><p>What You’ll Do</p><ul><li>Drive UX/UI standardization across multiple applications (navigation, patterns, interaction models)</li><li>Design seamless cross-system experiences between internal tools and enterprise platforms</li><li>Balance flexible front-end UX with structured, validated backend data flows</li><li>Conduct user research (interviews, usability testing) to inform design decisions</li><li>Translate complex requirements into clear design narratives for stakeholders</li><li>Improve user onboarding experiences to reduce training overhead</li><li>Build and maintain a design system for consistency and scale</li><li>Partner with engineering to enhance UX metrics and performance outcomes</li><li>Contribute to UX planning for platform unification efforts, including standardizing data presentation and aligning experiences across frontend and backend systems.</li></ul>
We are looking for a Senior UI Designer to join a growing team and shape high-impact digital experiences that support brand growth and customer acquisition. This role is ideal for a designer who combines strong visual craft with a sharp understanding of conversion-focused creative across web, email, and paid media. You will collaborate closely with leadership, marketing, copy, and development partners while helping elevate design quality in a fast-moving environment.<br><br>Responsibilities:<br>• Create high-quality digital assets for campaigns, landing pages, email initiatives, and paid social placements with a focus on performance and visual consistency.<br>• Translate growth and marketing objectives into interface designs that strengthen engagement, improve user experience, and support measurable business outcomes.<br>• Produce wireframes, high-fidelity layouts, and iterative design concepts in Figma and Adobe Creative Suite for a range of customer-facing touchpoints.<br>• Partner with copywriters, developers, and cross-functional stakeholders to move projects from concept through launch while maintaining design standards.<br>• Refine creative through testing, feedback, and data-informed adjustments, especially for advertising concepts tied to acquisition and conversion goals.<br>• Support website updates and page creation within template-based platforms such as WordPress and Framer.<br>• Contribute to the development of scalable design approaches, reusable components, and efficient workflows for an expanding design function.<br>• Balance multiple priorities across brand, product, and marketing initiatives while delivering high-quality work on tight timelines.
<p>Robert Half Marketing and Creative Atlanta is looking for a Visual Designer for a large consulting company in the Atlanta Area. The Visual Designer will be responsible for the creation of visually innovative and engaging products for our client. The ideal candidate will be creating visuals for mobile, web, and tablet. The Visual Designer should be a storytelling and be able to use design to bring product ideas to life. The ideal candidate must have a mastery of the entire Adobe Creative Suite. </p>
<p><strong>Web Production Designer (Ecommerce) - Contract Through End Of Year, Retail & Ecommerce!</strong></p><p>Seeking a <strong>Web Production Designer </strong>to support high-volume digital production across ecommerce channels. This role focuses on building landing pages, PDPs, wireframes, and email assets—balancing speed, brand consistency, and conversion-driven design.</p><p>Responsibilities</p><ul><li>Design and produce landing pages, PDPs (product detail pages), email assets, and campaign pages</li><li>Build out wireframes to define layout, user flow, and content hierarchy</li><li>Execute updates and enhancements across ecommerce site and digital campaigns</li><li>Translate brand guidelines into clean, conversion-focused digital designs</li><li>Optimize layouts, imagery, and content for usability and performance</li><li>Partner with marketing, merchandising, UX, and dev teams to launch initiatives</li><li>Manage multiple projects under tight timelines with strong attention to detail</li></ul><p><br></p>
<p>We are looking for a creative Digital Designer to join our client in Lawrence, PA. In this role, you will focus on producing innovative digital designs and graphics that align with our brand identity and enhance our marketing efforts. This position requires a strong ability to conceptualize and execute design solutions, and sketches using advanced tools and techniques. This role is 3 days per week in the office. Candidates must be commutable.</p><p><br></p><p>Responsibilities:</p><p>• Create detailed 3D product models that translate design ideas into accurate digital representations.</p><p>• Produce high-quality 2D and 3D renderings for concept reviews, presentations, and product visualization needs.</p><p>• Develop product design assets that communicate form, function, and visual appeal clearly to stakeholders.</p><p>• Use design applications such as SolidWorks, Illustrator, Photoshop, Sketch, Sketchbook Pro, KeyShot, and Adobe Acrobat to build and refine creative deliverables.</p><p>• Prepare digital illustrations, drawings, and sketches that support product development and design decision-making.</p><p>• Collaborate with internal teams to revise concepts, improve visual outputs, and align designs with project goals.</p><p>• Maintain organized design files and ensure artwork and models are prepared for review, approval, and downstream use.</p><p>• Develop visually appealing digital designs for various marketing materials, including brochures and promotional content.</p><p>• Collaborate with cross-functional teams to ensure design concepts align with project objectives.</p><p>• Maintain consistency in branding across all digital and printed materials.</p><p>• Conduct research to stay updated on design trends and incorporate innovative ideas into projects.</p><p>• Produce prototypes and mockups to present design concepts effectively.</p><p>• Handle revisions and updates to existing designs based on feedback from stakeholders.</p><p>• Manage multiple design projects simultaneously while meeting deadlines.</p><p><br></p><p><br></p>
<p><strong>Role Overview</strong></p><p>We are seeking a passionate and highly skilled <strong>Accessibility Designer</strong> for a 12-month contract opportunity with a premier client in Atlanta. In this role, you will serve as the champion for inclusive design, ensuring that our digital products, applications, and web experiences are usable, seamless, and beautiful for individuals of all abilities.</p><p><br></p><p>You will partner closely with UX/UI designers, product managers, and front-end engineering teams to embed accessibility standards directly into the product lifecycle from concept to deployment.</p>
<p>We are looking for a Graphic Designer to support creative projects for a consumer products organization in New Jersey. This is a Contract position suited for someone who can translate brand direction into effective visual materials across print and digital formats. The ideal candidate brings strong design execution, a sharp eye for layout and typography, and hands-on expertise with Adobe Creative Cloud tools.</p><p><br></p><p>Responsibilities:</p><p>• Create visually compelling marketing and brand materials that align with established creative standards and campaign goals.</p><p>• Design brochures, presentations, and other collateral with attention to consistency, readability, and overall visual impact.</p><p>• Use Adobe Illustrator and Adobe Photoshop to develop original graphics, refine layouts, and prepare production-ready assets.</p><p>• Partner with internal stakeholders to interpret project needs and turn concepts into effective design solutions.</p><p>• Manage multiple assignments at once while meeting deadlines and maintaining a high level of quality.</p><p>• Apply brand guidelines thoughtfully to ensure all deliverables reflect a cohesive look and feel.</p><p>• Revise creative work based on feedback and incorporate edits efficiently throughout the design process.</p><p><br></p><p>02720-0013436496</p><p><br></p>
<p>We are looking for a creative Graphic Designer to design content in Canva and other digital assets. This role focuses on developing effective marketing and communication materials that align with brand standards while engaging target audiences. The ideal candidate brings strong design judgment, technical proficiency across Adobe creative tools, and the ability to translate ideas into effective print and digital assets.</p><p><br></p><p>Responsibilities:</p><ul><li>Looking for candidates with strong Canva skills (must-have), plus video creation and storytelling experience</li><li>Open to candidates with either or both secondary skills, especially if they can support additional projects</li><li>Initial scope: design 2–3 training videos in Canva</li></ul><p><br></p>
<p><strong>Location:</strong> Nashville, TN (Hybrid)</p><p><strong>Duration:</strong> 3–6 Month Contract</p><p>Overview</p><p>Our client is seeking a Graphic Designer to support digital, print, and campaign creative initiatives. This role requires a strong eye for design, attention to detail, and the ability to execute within established brand guidelines.</p><p>Responsibilities</p><ul><li>Design marketing materials across digital and print platforms</li><li>Create assets for social media, email campaigns, presentations, and web</li><li>Collaborate with marketing and creative teams on campaign concepts</li><li>Maintain consistency across brand visuals and messaging</li><li>Manage multiple projects and deadlines simultaneously</li><li>Prepare files for production and delivery</li></ul><p><br></p>
We are looking for a talented Graphic Designer to join our team in Atlanta, Georgia. This role is ideal for a creative individual with a passion for design and a strong ability to produce compelling visual content. You will play a key role in delivering high-quality materials that align with our brand and support our goals.<br><br>Responsibilities:<br>• Develop visually appealing designs for a variety of mediums, including brochures, digital campaigns, and print materials.<br>• Utilize Adobe Creative Cloud tools, such as Photoshop and Illustrator, to create high-quality graphics.<br>• Collaborate with cross-functional teams to ensure design concepts align with project objectives.<br>• Maintain consistency across all visual assets to uphold brand standards.<br>• Manage multiple projects simultaneously while adhering to deadlines and quality standards.<br>• Provide creative input during brainstorming sessions to enhance design strategies.<br>• Prepare final files for production and ensure all designs meet technical specifications.<br>• Stay updated on industry trends and incorporate innovative design techniques.<br>• Revise and improve designs based on feedback to achieve desired results.<br>• Organize and archive design files for easy access and future use.
We are looking for a talented Graphic Designer to join our team in Ontario, California. This is a Contract to permanent position within the retail industry, where you will play a key role in supporting the e-Commerce and Graphics teams. Your expertise will contribute to creating impactful designs while managing and enhancing digital assets to ensure high-quality outputs.<br><br>Responsibilities:<br>• Design and produce packaging, catalogs, instruction sheets, presentations, flyers, brochures, and other print materials.<br>• Edit and manipulate photos and graphics, ensuring realistic quality through color correction and enhancements.<br>• Develop standardized protocols for image perspective, resolution, and formatting to maintain consistency.<br>• Manage the upload and organization of images in the company’s digital library, adhering to specific formatting requirements.<br>• Evaluate retouched images to identify areas for improvement and ensure quality standards are met.<br>• Create clipping paths, crop, and resize images to align with project specifications.<br>• Collaborate with other departments to maintain strong interdepartmental relationships and streamline workflows.<br>• Ensure all designs meet branding guidelines and align with project objectives.
<p>We are looking for a talented Graphic Designer for our agency client in the Atlanta Area. This is a direct hire position. In this role, you will be responsible for crafting innovative and visually engaging designs across various platforms, including print and digital media. This position offers an exciting opportunity to contribute to creative projects, collaborate with cross-functional teams, and refine your expertise in a fast-paced, dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop high-quality designs for branding, digital campaigns, social media, and print materials that align with project objectives.</p><p>• Collaborate with team members during brainstorming sessions to generate creative concepts and strategies.</p><p>• Work closely with developers, copywriters, and strategists to execute integrated campaigns and website designs.</p><p>• Present design concepts to clients, explaining your creative approach and integrating feedback into final deliverables.</p><p>• Ensure all designs adhere to brand guidelines, fostering cohesive and impactful brand identities.</p><p>• Manage multiple projects simultaneously, maintaining deadlines and delivering exceptional results.</p><p>• Stay updated on emerging design trends, tools, and technologies to enhance your creative output.</p><p>• Contribute to the development of intuitive user interfaces, including wireframes and visual systems for websites and applications.</p><p>• Mentor entry-level team members, sharing insights and supporting their growth.</p>
<p><strong>Location:</strong> Greenville, SC (Hybrid)</p><p><strong>Duration:</strong> 3–6 Month Contract</p><p>Overview</p><p>We are looking for a Graphic Designer to support creative marketing initiatives and brand campaigns for a growing organization. This role will focus on creating visually compelling assets across digital and print channels.</p><p>Responsibilities</p><ul><li>Design creative assets for marketing campaigns and social media</li><li>Develop presentations, digital ads, and branded collateral</li><li>Collaborate with marketing and creative stakeholders</li><li>Ensure consistency across visual brand standards</li><li>Manage revisions and multiple project timelines</li><li>Support creative brainstorming and campaign development</li></ul><p><br></p>
<p>We are looking for a creative Graphic Designer to support a range of visual marketing and brand initiatives for a retail-focused environment in New Jersey. This Long-term Contract opportunity is ideal for someone who can turn project goals into high-quality print and digital assets while collaborating closely with a broader design team. The right candidate will bring strong visual judgment, production knowledge, and the flexibility to manage multiple assignments in a fast-paced setting.</p><p><br></p><p>Responsibilities:</p><p>• Create original visual concepts and carry them through to final execution for both printed materials and digital campaigns based on creative direction and project objectives.</p><p>• Produce a wide variety of branded assets, including launch materials, promotional pieces, website graphics, social media content, event collateral, signage, and editorial layouts.</p><p>• Adapt existing approved artwork into multiple sizes and formats while preserving brand standards across different channels and deliverables.</p><p>• Retouch and enhance product photography through color correction, masking, compositing, and scene-building techniques to achieve high-quality visual presentation.</p><p>• Prepare accurate production files that meet vendor and printer specifications to ensure efficient and error-free output.</p><p>• Apply legal and compliance guidelines to customer-facing creative materials before release or distribution.</p><p>• Partner with internal teams and stakeholders to support design needs across departments and maintain alignment with business goals.</p><p>• Manage several concurrent projects, communicate progress clearly, and adjust priorities as timelines and business needs evolve.</p><p><br></p><p>02720-0013449155</p><p><br></p>
<p>Robert Half has a client seeking an Assistant Graphic Designer commutable to Harrisburg, PA. This is a 3-month opportunity that requires working onsite 5 days per week. This is a production-focused role that involves working on high-volume production tasks and basic design work.</p><p> </p><p>Responsibilities include:</p><ul><li>Execute established design tasks, prepare files for print, and assist the Graphic Designer with workflow tasks</li><li>Work with provided brand standards and guidelines to design and prepare layouts for promotional materials using the Adobe Creative Cloud of software</li><li>Update and format existing marketing materials (e.g. flyers, posters, bookmarks, and brochures) using current design templates</li><li>Resize and adapt graphics for print, web, and social media use</li><li>Create simple, templated designs using established brand standards</li><li>Prepare print-ready files with correct formatting, margins, and specifications</li></ul><p><br></p>
<p><strong>Graphic Designer</strong></p><p>Onsite | Austin, TX | 6-8 Month Contract</p><p><br></p><p>We’re looking for a detail-oriented Graphic Designer who thrives in a high-volume, production-driven environment. This role is ideal for someone who enjoys executing and optimizing creative across print, digital, and web, with a strong emphasis on print accuracy and consistency.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Execute high-volume design requests across print, digital, and web channels while maintaining brand consistency</li><li>Prepare print-ready files, ensuring accuracy in layout, typography, color, and formatting</li><li>Adapt and version existing creative assets for multiple formats, sizes, and channels</li><li>Partner with marketing and creative teams to produce assets aligned with campaign goals</li><li>Manage multiple projects simultaneously while meeting tight deadlines</li><li>Conduct thorough QA on all deliverables with a sharp eye for detail and production standards</li><li>Collaborate with vendors and internal teams to ensure print specifications and requirements are met</li></ul>
<p><strong>Are you a visual storyteller with a passion for design and creativity?</strong></p><p>Robert Half is seeking talented <strong>Graphic Designers</strong> to fill contract roles with companies looking to elevate their brand identity and create stunning visual content. If you excel at crafting eye-catching designs across digital and print platforms—and have 3+ years of experience—this is your chance to work on exciting projects and showcase your creative expertise.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design engaging visuals for a variety of platforms, including social media, websites, email campaigns, presentations, and print materials.</li><li>Collaborate with marketing and creative teams to ensure designs align with brand guidelines and campaign objectives.</li><li>Develop concepts and execute designs that communicate compelling brand stories.</li><li>Prepare and optimize graphics for digital and print production.</li><li>Stay current with design trends, tools, and best practices to keep content fresh and innovative.</li><li>Manage multiple projects and deliver high-quality work within deadlines.</li></ul><p><br></p>
We are looking for a senior Graphic Designer to support a manufacturing organization through a contract assignment. This role is ideal for a creative individual who can translate ideas into effective print and production-ready materials while guiding projects from concept through final delivery. The right candidate will combine strong visual design instincts with hands-on expertise in Adobe Creative Cloud and the ability to keep teams aligned with deadlines and program goals.<br><br>Responsibilities:<br>• Develop high-quality visual assets for print-focused marketing, communication, and production materials within a manufacturing environment.<br>• Lead design initiatives from initial concept development through final execution, ensuring deliverables meet brand, quality, and timeline expectations.<br>• Create layouts and production files using Adobe Illustrator, InDesign, and other Adobe Creative Cloud tools for brochures and related collateral.<br>• Coordinate with internal partners and team members to keep projects moving efficiently and ensure timely completion of deliverables.<br>• Translate creative direction and business objectives into compelling design solutions that are both visually strong and practical for production.<br>• Oversee multiple design programs and assignments at once, maintaining organization, consistency, and attention to detail across each project.<br>• Prepare and refine files for print production, confirming accuracy in layout, formatting, and final output requirements.
<p>We are looking for a Graphic Designer to join a Bay Area maintenance services organization on a Contract basis. In this role, you will create high-quality visual materials that strengthen the company’s brand across both digital and printed formats. This opportunity is ideal for a creative individual who can turn business goals into effective design solutions while supporting upcoming web-focused brand initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Create visually engaging materials such as brochures, sales pieces, and promotional content for marketing and business development efforts.</p><p>• Transform brand positioning and messaging into clear, compelling design concepts tailored for multiple audiences and channels.</p><p>• Collaborate with internal teams to develop and deliver creative assets that support campaigns, presentations, and broader brand objectives.</p><p>• Build reusable design components, templates, and visual guidelines that can support future website redesign efforts.</p><p>• Maintain a consistent visual identity across print, digital, and promotional touchpoints.</p><p>• Manage several design assignments at once while meeting deadlines and maintaining high quality standards.</p>
<p>We are looking for a Customer Experience Specialist to support members and customers. This contract position with potential for a permanent opportunity plays an important role in answering benefit and eligibility questions, resolving service concerns, and helping ensure claims-related information is handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset in a fast-paced environment. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800. </p><p><br></p><p>Responsibilities:</p><p>• Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support.</p><p>• Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps.</p><p>• Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion.</p><p>• Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling.</p><p>• Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed.</p><p>• Serve as backup support for claims processing functions during periods of high volume or team coverage needs.</p><p>• Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures.</p><p>• Contribute to special assignments and additional operational tasks that support customer service and claims team objectives.</p>
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a contract capacity with the potential for a long-term opportunity. This position supports customers in a fast-paced contact center, assisting with mortgage-related questions while delivering thoughtful, attentive service across both inbound and outbound interactions. The role is ideal for someone who can move confidently between multiple systems, communicate clearly, and handle early-stage delinquency conversations with a customer-first approach. Extensive training, coaching, and long-term growth opportunities are available for individuals who thrive in a high-volume environment.<br><br>Responsibilities:<br>• Respond to a high volume of incoming and outgoing customer contacts regarding mortgage servicing, account activity, and general loan-related concerns.<br>• Guide customers through questions tied to escrow, property taxes, payment activity, refinance-related requests, and other account support needs.<br>• Manage early-stage collections outreach for accounts up to 60 days past due while maintaining consistency, empathy, and compliance standards.<br>• Navigate several internal platforms and AI-enabled support tools to research accounts, document interactions, and provide accurate resolutions.<br>• Deliver clear written and verbal communication when handling follow-up correspondence, account updates, and service-related explanations.<br>• Support customers with payment-related matters, including resolving issues, explaining options, and helping remove barriers to timely account management.<br>• Maintain strong performance in a structured call center setting by balancing service quality, efficiency, and attention to detail.<br>• Participate in training, coaching, and ongoing development to build product knowledge and progress within the organization.